I had a great experience with End of the Roll on Rupert Street. I shopped around and they offered…read morethe most competitive price for the carpet I was looking for, which was also installed beautifully. I also received exceptional customer service. Quotes, scheduling, and questions were all handled quickly and professionally. I'm in the middle of a very stressful renovation, and Ian, the manager, went above and beyond to make the carpet installation one easy thing amongst a lot of stressful things. He was incredibly helpful, responsive, and accommodating throughout the entire process. I would absolutely recommend End of the Roll for great pricing, beautiful carpet, excellent installation, and outstanding service.

I purchased some carpet for my parents rental unit and had drop by in person to see what they had…read moreon sale. I consulted with one of the sales staff and determined that I would purchase a beige carpet and made the purchase on the spot. I asked them to hold it for my carpet installer to pick it up at a later date. Approximately 2 weeks later my installer picked it up and installed it. When I went to see the finished job I was shocked to find it was the wrong carpet. I went to the store to let them know that they had sold me the wrong carpet and showed them my receipt and the picture I took of the carpet I bought in their store previously. The staff were shocked as well and said that their manager will call me to discuss and hopefully fix this. As such, I have been there one more time after I did not hear from this manager and again was told he would contact me. Well, I have yet to hear from him. I am a realtor and I will warn my clients about this particular store if they require any flooring after this experience.

We went with Paragon as I figured if you went with a chain store they would buy from Paragon and…read morejack up their price so you pay more. Measurements were exact. Installation quick and easy. They followed covid protocol. Fantastic job from them. All done within a half day and this was back in October 2020. A few months later the stone developed a crack from an unseen flaw. Called them up and they sent someone out to inspect the flaw. Through job done. Nothing was dropped on it or anything. Just one of those things that happen as we all missed the flaw and want noticed until June 2021. New same stone was ordered and a date set up. They came at 8am and the old counter top was out in an hour. Our back splash is one of a kind and they didn't harm it at all. Excellent job done. New stone installed and all is done. They are a bit more expensive because they only use top of the material that you will not have a problem with. Service? Top notch. You can't ask for anything or anyone better. They have top notch staff, right from sales selection staff to installation. I cannot say anything bad about them. Use them. You will be greatly satisfied looking at your counter tips for years to come.

I had my second kitchen counters done . I loved the end result. Everybody I dealt with was awesome…read more. Very friendly and helpful. Timely responses and the installers were very nice . Thank you Paragon!

After renovating for a year in an industry with little concern for customer service, it's…read morerefreshing to find a store that really works with you to give you exactly what you're looking for, at the price you want to pay. Norm and the other employees were incredible kind, knowledgable and helpful. They helped me find an amazing carpet for my stairs in my basement which I love, and my friends go crazy over (and I hate carpet..but I love this one!), along with laminate flooring for my basement. I plan to go back when I'm looking for area rugs, as they seem to have a great selection of modern area rugs and are willing to go through the catalogues with you to help you find and order what you're looking for.

We hired Banner Carpets for all the cork floors in our major renovation and still regret it. Their…read moreadhesive didn't stick properly, even on the brand new subfloors, and tiles kept popping up everywhere. There were uneven gaps between the tiles, crooked and uneven edges left around the perimeter of the rooms- we still have the pictures to prove it. They came back repeatedly, but their "fixes" are hideous to this day. They kept pressuring us for full payment and so we did, but there should have been a huge discount. I would not trust this company to install ANYTHING. Our home has been published in two magazines, but people still ask "what's up with your floors?"

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

This place is amazing, fantastic show room but if you can visualize well make your way downstairs…read moreto Margranite. Here you'll find slabs of granite, and other stones including quartzite. Mother nature is amazingly talented and Margranite showcases her raw work for you to create and capture her stunning beauty in your home!

Tile place upstairs was great, but slab gallery has terrible service. she wouldn't let us see the…read moredifferent slabs and insisted that they were all very similar. Would never go back. Lots of other places with great service and similar prices!

I have been extremely pleased with how ATT Stoneworks addressed an issue with the counter they…read moreinstalled - even after 9 years. They have always been pleasant and responsive to deal with and more than fairly addressed the problem. I would highly recommend them!

I have been dealing with ATT for many years as a General Contractor…read more They have always been professional in their dealings with me and have given me excellent service

This company was great. Ray wrote up a well detailed quote and answered any questions I had…read more Arthur did most of the flooring in my apartment. He was extremely careful inside my suite and when coming and going from my condo. My floors were beautifully done and Arthur was careful with all details. I would recommend this company to anyone. Thank you for my beautiful floors!

I have used Lonsdale flooring twice in the last few years, for installation of hardwood. The last…read morejob they did was very difficult due to the amount of levelling required, but there were no complaints from the installer. They stuck to their quote, plus a reasonable levelling expense and the result was perfect. I have always found the staff very pleasant and helpful and I trust them completely to do a great job at a reasonable price. In both jobs there were problems that were uncovered but I could trust them to handle these situations as well as anyone could. I recommend this company highly.

Kent did an outstanding job restoring our marble counters and floors. We are extremely pleased!read more

This company was not able to clean my countertops. the countertops looked like the company hadn't…read moreeven touched them, and they charged me an arm and a leg. I'm not sure if they sent someone who was too green; he didn't bring everything he needed, or he wasn't willing to put in the time to get it right. I was extremely disappointed. To be clear, the work they did was in my condo in Whistler, BC, not Santa Monica, CA.