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    Century 21 Desert Estates Realty

    1.8 (5 reviews)
    Open 9:00 am - 5:00 pm

    Services - Century 21 Desert Estates Realty

    Buyer's agent

    Listing agent

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    8 years ago

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    10 years ago

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    10 years ago

    Complete bad experience. Promises made and not kept. I cannot recommend this company to anybody.

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    Arroyo Norte- Richmond American Homes

    Arroyo Norte- Richmond American Homes

    (1 review)

    We just finished building our home with Richmond American in a nearby community. I'm writing this…read morereview to warn people about dealing with this company before you hand them any money. We love our neighborhood. We love the lot size. We love the floor plans. That's about all the positive things I can say. Period! The entire process screams of shady business practices. I'm shocked that some of their dealings are even considered legal under consumer protection laws or real estate laws. Beware about all the incentives they offer you to use their preferred lenders, insurance company, title agency. Shop around. Their lender was horrible and communicated poorly with us. They made promises that didn't pan out. They are barely capable of offering a jumbo loan, but they will string you along as if they can so that Richmond can hook you for deposit first. Conflict of interest? Make sure your budget can spare lots of extra hidden expenses above the base price. Richmond expects you to put down a deposit before you're allowed to see exact prices for options. While they quote that average people spend 10-15% of base price, this is rarely true. And their option prices change daily (usually not in the buyer's favor). Nice high pressure sales tactic, huh? During the build process, don't expect to have prompt communication or answers from them. It's nearly impossible to get anyone on the phone. They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty. Let me tell you how that has worked. For example, the roof. I was handed a brochure packet instructing me to go to a website to register for the warranty. Online it requires information about the installation that I would never know because I didn't install it! I drove to Richmond's office to ask for this information. What I got was the agent mansplaining to me that I should just send an email. Did I mention no one ever responds back promptly from Richmond? Can someone tell me why these details weren't given to me upon closing? But hey, it's just a roof. It's not like we get wind here that might damage it. Other warranties that they didn't give me all the details to complete: the HVAC system, the locks, the window company. Not big ticket items, right? So after my experience, please save yourself the headaches and stay away from Richmond American. If you still choose to do business with them, please get yourself a buyer's agent who will advocate for you alone. You will need one to avoid getting completely swindled.

    Century 21 Desert Estates Realty - realestateagents - Updated May 2026

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