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    2 months ago

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    3 years ago

    The staff is responsive and brokers are available and they answer their phone.

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    3 years ago

    DeLex Realty is the BEST! Amazing agents, Brokers and support.

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    CENTURY 21 Northwest Realty - Glendale - Another bedroom

    CENTURY 21 Northwest Realty - Glendale

    (55 reviews)

    So far in my 2-3 wk experience with them, I signed on w/ them to help "market" a personal home…read moreturned rental (market = they don't property mng but will help market and write the contract for a %). Initially I was met with and signed with Dave Stringham and then was turned immediately over to a Nadine Molina. Bait and switch? Thus far, emails and followup requests have been predominantly slow or ignored. I generally have to call in directly for the rep to have the email questions answered. Since I prefer email as I consider it less intrusive on someone's time, I find it annoying I have to follow everything up w/ a phone call. I mailed a $250 check last Tues for dpst twds cleaning and landscaping services, still waiting per 2 emails, 1 follow up phone call I made, and plus now 1 more call I made today and still waiting for a response just to see if they received my check and can start the services for the property they are suppose to be marketing at this very moment. Frustrating and lacking in customer service so far. This review will only get worse or better in a few wks after I update.

    Very Poor management company! Does not act professional or have any understanding of people and…read moretheir need as a renter. I have had nothing but trouble and issues with this management company. They do not have a clue on how to work with the homeowner and the tenant. I have a number of issues that they do not respond to or even care! They do not return phone calls or respond to my issues with the pluming or cleaning all the weeds outside before I moved in. I have had three contacts / property managers since I started working with them. My last property manager just quite with no notice and I can see why. This has to be the worst company in the valley with real estate and property management. I can see why they have so many bad reviews. They need to be reprimanded by the state of any organization that they answer to! Just terrible!

    Capstone Realty Professionals - Capstone 2025

    Capstone Realty Professionals

    (113 reviews)

    Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

    Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

    DeLex Realty - realestateagents - Updated June 2026

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