I paid to have three litograph prints framed on black friday with a deposit of half the cost. I was…read moretold there will be a little delay due to backed up work on diploma framing. The due date on my receipt was 12/10/2022 and the order was not completed until 1/21/2023. This would have been ok, IF the owner would have periodically touched base to report the status of filling the order. I gave this small business this order as a test as I have other artwork that needs framing, but due to NO communication during this order, I will no longer be giving them any business. When I stated the issue with the owner when finally retrieving the work she did apologize BUT did NOT offer any discount or compensation for waiting on the order. She stated she didn't have enough staff and couldn't afford additional help. She could easily hire a high school or college student at minimum wage to work the store or atleast make phone calls to provide status updates while she focused on the framing work. The owner is friendly and a nice person, but as she says, her business skills are lacking. I hope you have a better experience than I did, if you choose to get work done here.

Charlotte is wonderful! Great selection of gifts, cool local stuff, and she is really nice and…read morehelpful! Love having her in Glyndon!

You may notice all other reviews are aged ! You want to stay…read moreaway from this business. If I could give this business a lower than 5 star rating I certainly would. Phil, the reported owner is absurdly unprofessional. If you would like more details please keep reading. We completed a rent to own contract with Document Essentials. At the onset of our relationship we worked with a very helpful and capable Rep named Manny. Manny is unfortunately gone and replaced by Phil who is trying to hold our now paid for machine hostage by refusing to share the access passwords to make necessary maintenance changes. He apparently feels that we are responsible to return toner we received during our contract which was included in our paid for and completed contract ! He is mad because we have not chosen to continue with his ill fitting overpriced maintenance contract. Initially We chose to look elsewhere for service in response to his refusal to provide the level of service we actually require. However, his demeanor was a off putting from the beginning. And once we had tried to accept his services on a per need basis his unprofessional tirade clarified that he is not to be dealt with at any level. I made it clear that I am prepared to abide by what ever is included with our previous contract stipulation regarding the toner return. I made it clear what services I actually need. And as not be a shocker, we decided to look elsewhere for a service provider that was willing to actually cover our needs. His behavior and general attitude are outrageous including constantly attempting to speak over me and muddle the waters by evading the 2 issues. He was like dealing with a tantruming child. I tried my best to clarify for him the 2 issues. the toner return which I was prepared to return if indeed was in our agreement and 2 the requested access passwords which he refused to share and said that I could find them some other way! Fortunately we figured them out anyway. Although this access information should have been communicated at the end of our purchase contract. OMG! a lot of words about this ridiculous situation. Just know you are forewarned if you work with this man child !

Kudos to Brian and Lloyd of Document Essentials! We purchase all of our toner/ink cartridges from…read moreDocument Essentials. And since we are a tax office, at this time of year, it is imperative that our equipment be in top notch order. However, upon changing out the ink cartridge on one of our printers this morning, we received an error and could not remove the cartridge from the printer. Upon notifying Brian of our dilemma, he dispatched Lloyd immediately. Within the hour, all was back up and running again. Thank you so much! Your prompt response was very much appreciated.

I recently purchased a copier from Will snd have been very pleased with my experience. I was…read morereferred to Business Machines by my sister, whom has been using their services for many years. I met with will at their showroom in Jarrettsville. They had many pre-owned machines that cater to an array of needs. My necessities in a machine was a high capacity printer, scanner with duplexing. Will guided me to the machine that best fit my business needs. For many years I avoided investing into a higher end machine over the basic multi-function printer you can get at staples or the like. Boy am I glad I did. I'm saving tons of money on toner, time and performance. The service contract is outstanding. All maintenance and toner included!! Quick response, great techs, and friendly office staff. Keep up the good work folks!

I found myself in need of temporary storage these past 2 months and the facility was clean,…read morehandicap accessible, and customer friendly to the max. Ms. April was "da bomb" to put it into layman's terms...lol. She was personable, knowledgeable, detail oriented and got me setup in no time at all. They will always be, from this point forward, my go to for temporary storage needs.

The absolute worse. The rudest bunch of people ever. I was actually insulted the employee. Be…read morecareful. They change rates constantly. Very rude I'm floored.

Exceptional support and competitive pricing. Their team is responsive and supports much of the…read moreMaryland-Virginia area. I've heard solid reviews from colleagues that have been customers for 10+ more years than we have. Supports tech, healthcare, and legal companies with expertise.