Needed a custom framer to frame a bunch of archival posters that needed an expert touch and not…read moresomething out of a big box store. Mary and her assistant were a delight to work with. I originally went in with the idea to have them all with matching frames but Mary helped me pick out frames that would work well with each poster. I knew it was going to be expensive but Mary worked with me to dent some of the cost and the finished products look amazing!

I was reluctant to use a custom framer but what I learned is that ALL framing is expensive. I found…read moreMary the owner to be great to work with. She worked within my budget and the best part was she honored what it says on her website that she would be cheaper than the big craft stores. I price compared with Michael's and she was true to her word--it was a good bit less to frame my oversized posters. The work quality was excellent and it was done on time and wrapped securely for me to take. Would definitely recommend this business.

This will be a mid-project review. We took a well-framed needlepoint family keepsake in to 1…read more disassemble the whole thing so my wife could get to the fabric to add a name to the work, and 2. return with the finished needlework to surround it with an updated frame and glass. Part 1 is done and awaiting my wife's needlework update. So far I've been impressed. The gentleman who waited on me was very pleasant and worked with me to make sure the piece was deconstructed in a way that will facilitate accomplishing its reconstruction when we return. Bonus point: I asked what I owed him and he said "bring it back so we can finish it." My kind of business - trust right up front. Can't wait to see the final product!

Great framing place. Always get my framing done here. Highly recommend. I have had many pieces…read moreframed here and have always been happy with their work.

I purchased multiple items from the store online. After the purchase I was told that there is a…read more3-day pickup policy. When I explained I was out of town, it was agreed that I could pick it up the following weekend. When I drove over to the store, it was closed as I was told that there was a staff emergency, and they were unable to open until later in the day. I was then informed that I would need to pick up the order by the following weekend, otherwise I would be charged and not receive the products. I explained I was having surgery this week and most likely would not be able to make it then. Now I am being charged for products that were not received. I have filed a charge dispute AND am filing a better business bureau complaint. DO NOT purchase from this store as they are all about sales and policies and don't care about their customers!

Wonderful locally made products with friendly staff! Was able to do most of my holiday shopping…read morehere this year as there was a lot of variety to what they were offering. Plenty of home décor, bath/beauty products, jewelry, and Maryland themed items.

It was a pretty seamless process working with them. The showroom is like something off of…read morePinterest! We found what we were looking for on budget. If we ever expand we will return; the people and the ease of buying made an otherwise stressful time a little easier.

I have had the pleasure of working with Douron's team on several engagements. They are a one-stop…read moreshop for room design and practicality. I would recommend anyone looking into updating an office setting or educational building to walk through their showroom. Their expertise and professionalism were defined by every agent of the company. Good luck with your creative future Douron. Inspiration at work is definitely a fitting slogan.

Amazing service and the staff were generous with their time and reasonably priced for their…read moreservices. I highly recommend!!

I brought a painting to The Frame Room several weeks ago and was advised that I would receive a…read morephone call and email once it was ready for pickup. After realizing I had not heard anything, I attempted to call twice during normal business hours but was unable to reach anyone, so I sent an email instead. I called again today to follow up and spoke with a female associate. I was told that some of the items needed for my project were on back order and that they had gotten behind. I was told that they would contact me once the painting was ready. When I asked for an estimated timeframe, I was told that one could not be provided. She then asked when I needed the painting by. I was confused by this question because, if the necessary items were on back order and there was no estimated arrival date, I did not understand how knowing my desired deadline would change the situation. Additionally, when the order was placed, no one mentioned anything about items being on back order or difficult to secure. At that point, I explained that I was not upset, but given the delay and lack of communication, we would like to cancel the order. I specifically advised her that my husband would be coming by that afternoon to pick up the painting. I reiterated that we wanted to cancel and pick up the painting twice before she asked me to hold while she checked on something. Unfortunately, I was at work and could not remain on hold, so I had to hang up. A few moments later, the manager called me and left a voicemail stating that the frame would be ready for pickup in approximately 30 minutes. This was extremely confusing. Just minutes earlier, I had been told that the necessary items were on back order, there was no estimated timeframe for their arrival, and the project was delayed. I had then clearly stated multiple times that I wanted to cancel. Suddenly, I was being told that the frame could be completed and ready for pickup within 30 minutes. I called back because I wanted to clarify the situation. For the third time, I explained that I wanted to cancel the order due to the delays. I was then told that everything had been ordered, that the project was only two days behind, and that I should give it some grace. He then refused to refund me and stated it would be ready to pickup. I understand that delays can happen, and I also understand that you are a small business. My concern, however, is the lack of communication and the conflicting information I received. The issue is not simply that the project was delayed. I was not contacted to let me know there was a delay. When I reached out, I was told the necessary items were on back order and that there was no estimated timeframe for completion. After I requested to cancel, I was then told that everything was suddenly available and the project could be completed within 30 minutes. From my perspective, it feels as though my project was pushed to the back burner, there was no proactive communication about the delay, and I am now being asked to simply accept the situation after having to repeatedly follow up myself. They had the supplies to finish my project on hand. Instead chose to lie to me and tell me there was a back order issue. They were only forthcoming when I wanted to cancel. I am not looking to be unreasonable, but given what I paid, I do expect clear communication and consistency regarding the status of my order. A simple email or phone call advising of any delays would have gone along way. No care or attention was given to when I may need the painting back. If I had not complained and requested a refund they were very satisfied to complete the project on their personal time clock.

This is technically referring to the location in Glen Burnie (145 Delaware Ave), but as they are…read moreboth the same shop/owner, I'll review them wherever I can. I cannot begin to describe how happy I am with their work! I had gone to them before for a jersey to be framed, which they did a phenomenal job on, but this past holiday season, I had cause to take several pieces at once. Ed took the time to go over my framing options, from the frame itself, to the matting, to the glass. He worked with me until we found something that was exactly what I was looking for. He was not afraid to give me his opinion, either, which I very much appreciated and agreed with. He was able to push out two of the pieces in time for the holidays, despite my late start (about two weeks out, probably less). He also transformed two art poster prints into new works of art themselves. We had received a poster print of 'Nighthawks' and the 'Tournée le Chat Noir' over the past two holidays from my parents, but neither really fit into a standard size frame. Ed and I found very agreeable frames that perfectly matched, accentuated, and enhanced each one into something higher than it was. I couldn't be more elated by how everything turned out. They are very professional, reasonable in cost, and highly trustworthy with the materials. You can bet that I will be taking future framing projects here, along with sending all of my friends and family there, too. Thank you so much for your outstanding craftsmanship, and I look forward to working with you more in the future!

I have been going to the Framing Palace/Glen Burnie Custom Framing for over fifteen years (since…read morethey opened their first location) and have always had a wonderful experience in terms of quality and customer service. Over the years, I have referred all friends and family to Ed and Cathy for framing portraits, diplomas, degrees, fine art, and sports memorabilia. Ed takes much pride in his work and is always willing to go the extra mile to make you happy - and provides great suggestions if you're not quite sure what you're looking for! I highly recommend Framing Palace as well as Glen Burnie Custom Framing (their original location) to anyone looking for quality work and attention to detail.

Reading between the lines of previous five star reviews of JLP gave me the confidence to reach out…read moreto them to replace the glass of a framed, large and very important poster. Tom was great to work with. His follow-through with options was helpful and led to my becoming a fanboy and an enthusiastic supporter of the JLP Framing staff. Furthermore, JLP has a good network of contacts to help with installation and other related needs. Bottom line: reasonable costs coupled with professional, high standards and backed with expert craftsmanship. I will be returning soon; he is the only framer I will use in Baltimore, and I am very comfortable with that.

If you need to really trust someone with artwork you care about, this is the place. I was very…read moreimpressed with the level of knowledge and attention to detail. Just remember that quality custom framing is not cheap.

Off the shelf frames are fine for many things, but treasured images and documents deserve an…read moreartist's touch. I handed Brian a rolled 4 foot by 3 foot map and I got a beautifully framed and finished wall hanging, including hanging hardware. Spacer buttons on the bottom back keep it hanging parallel to the wall. Something I never considered and didn't have to specify. All corners are flush and the finished product doesn't feel flimsy. Small details like the spacer buttons and the back covering are the mark of a true professional. I am very happy with his work.

Outstanding work with a very personal touch! Truly can't recommend Truax Custom Frames enough.read more