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6 years ago

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6 years ago

Alisa Xray was very nice and helpful. Definitely recommend coming here to get checked up. Very kind and hard working people!!

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Review Highlights - Centrelake Imaging

Again thank you to Andria and Jaislene for being compassionate and caring healthcare workers.

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Quest Diagnostics - Kiosk Check-in no personnel service

Quest Diagnostics

2.9(149 reviews)
3.0 mi

My wife came in today for scheduled bloodwork for my son. He had an appointment for 3:30 PM, and…read moreupon arrival, they checked in and were put in queue as it showed on the screen in the lobby. Given a Friday afternoon, it was crowded, but saw my son's name on the list confirmed they would be seen in order. As they waited, a lady came in and got the attention from the staff, and asked for a walk in, claiming she had an appointment. She didn't but they somehow gave her a spot. As my wife waited, seemingly longer, they noticed that my son's name was no longer on the monitor queue. Other customers were being called in, including some that arrived after them. My wife finally got a staff member's attention and told her the situation. The "rude" female insisted that they had no control over what the screen showed. (Odd that you can literally put people on the walk in queue but have no say with actual scheduled customers, BS). Long story short, they ended having to wait until all customers were seen, including walk appointments. After, pleading with the staff member that we were scheduled, they did nothing to help and made us wait until closing. Again, scheduled appointments are confirmed via text and email if you have been here. But no attempt to fix the situation. The worst experience ever at Quest (given we've been here several times and haven't had an issue). The horrible, staff member who would not help, and to top it off, she kept telling customers how busy they were because they were short staffed. That is no excuse when assisting customers. Second, saying that they had no control over the queue when they were clearly able to take walk ins, but mysteriously removed my son from the list. We've been to this location before, but it seems that horrible employees lower the standard of customer service and the overall business. Even worse is that so many people rely on Quest because many private doctor's offices do not handle internal bloodwork; so Quest has this massive contract with nationwide offices to do bloodwork for them. The customers who rely on Quest are our family members, whether sick, elderly, some dealing with major medical issues, yet they might come here and have to deal with the BS that my family dealt with today. Just horrible. Hoping to figure out if there is actual management or staff supervision to bring this issue to.

Nicer, cleaner, and more spacious than Lab Corp. Easy parking. Easy check in. Short wait times…read more Procedure was quick and painless. Staff were friendly. No complaints.

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Quest Diagnostics
Quest Diagnostics - In between Ross and 09 Ranch Market, off Pipeline and Chino Hills Pkwy.

In between Ross and 09 Ranch Market, off Pipeline and Chino Hills Pkwy.

Quest Diagnostics

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Spectrum Mri Imaging Center - Exterior of Spectrum MRI

Spectrum Mri Imaging Center

4.1(32 reviews)
4.9 mi

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!

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Spectrum Mri Imaging Center - MRI room

MRI room

Spectrum Mri Imaging Center
Spectrum Mri Imaging Center

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Pomona Valley Imaging Center at Chino Hills

Pomona Valley Imaging Center at Chino Hills

2.3(21 reviews)
5.0 mi

Terrible experience, let me count the ways: - Did you know…read morethat even if this place is in network with your health insurance, because this place is affiliated with a HOSPITAL, your co-insurance and their rates are 5 TIMES higher than if you went to a regular imaging facility. Eg. Diagnostic Medical Group, or United Medical Imaging Healthcare. Save money and go to a regular imaging facility! - appointments are hard to get compared to a regular imaging facility. I was able to get one from UMIH with in a few days - staff here all have bad attitudes - facility is dirty and crammed, feels gross just sitting in the waiting room - imaging techs are not nice and not helpful - because of the affiliation with hospital, it does alot of teaching, so you will get medical students during your exam, and if you don't like that, there's no way around it. - Their patient portal is the WORST I've ever seen in my life, nothing works, and it looks like it was created in the 90's, you can't even pay your bill on the patient portal! AVOID!! This is the LAST time I'm EVER going to go to any of the Pomona Valley facilities.

PICK A DIFFERENT PLACE FOR TOUR ULTRASOUND…read more I've had great care since day one through Pomona Valley. Pick another location for your ultra scan. The older male tech doesn't communicate what her is doing or looking at. I had to ask throughout the entire scan. And the photos at the end were of absolutely nothing. No attention to detail at all or sensitivity to the scan.

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Pomona Valley Imaging Center at Chino Hills - Bill

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Bill

Centrelake Imaging - diagnosticimaging - Updated May 2026

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