I needed custom business cards printed the same day, and Robert was patient, professional, and able…read moreto help me with exactly what I needed. It was such a great deal, 100 business cards (full color, double-sided, multiple designs) for only $15! A few of my designs may have been a little too big or too small, so some parts were slightly cut off or not perfectly centered. But overall, I'm really happy with the result. Thank you, Robert, for making the process so easy!

They have always sent my packages on time, and never had to wait too long, print out my QR codes…read moreand ask if I want my tracking. Very friendly as well.

I don't like leaving bad reviews but I have to the people who work at this location are very rude…read morevery dumb very lazy they act like they don't want to help you and they act like it's your fault that they chose that job avoid this place because you will not get to help that you need

Store services were good. No real line. Only issue was the terrible, undersized parking lot.read more

I had to send out a package and knew this post office was in the area during some of my other…read moreerrands. It's a pretty big post office and there's plenty of parking. While it's a big location, it's definitely a little run down and outdated- but I'd say a lot of post offices are nowadays. They had a couple people helping customers up front and it was very busy while I was there. I did notice that some of the areas seemed like they needed to be re-stocked and I ended up needing to borrow a pen from behind the counter for my package. I feel like I remember other locations having pens on chains that can be used. Overall, the team working here were working really hard and doing a great job at moving through the long line. I was able to send my package out and it was a better price than going to Fedex or UPS, so worth the wait.

I had a really disappointing experience at this post office. When I arrived, the staff told me that…read morenone of their printers or tape were working, so they couldn't ship my package and I'd have to use the self‑service kiosk instead. I tried, but the kiosk wasn't cooperating because of the size and shape of my package. While I was dealing with that, another customer tried to buy gift cards, and the employee told her that all of the gift cards were "duds." At that point, it felt like the entire location should have been closed since they weren't able to provide basic services to anyone. On top of that, the employee wasn't very friendly, and she even said she was going to get her manager because the other customer was "harassing" her -- even though the customer was simply trying to purchase a gift card. Overall, it seems like the staff should remove unusable gift cards from the shelves instead of letting customers find out only after trying to buy one.

The staff here is friendly. Helpful & Patient…read more I feel a lot of these stores are dated and the staff deserves a better working environment. People visiting these stores quite a bit these days they should be updated and a more modern experience but I suppose no cares. Just a thought.

I went in to this store Saturday 9/11/26 in the morning at around 10 am to return a package the…read morewoman working there was extremely rude and acted annoyed with my request she went into an unnecessary and condescending explanation of why my request could not be fulfilled. I never ever use this store only came here because Amazon required it. I will not be back to give them any business. I use FedEx on Freeport & Sutterville and they are always friendly, and helpful. This worker needs some basic customer service training as I don't expect everyone to be overly friendly but at the very least BE POLITE. As I can see from other recent reviews, I'm not the only one who has experienced this terrible customer service

So this is one very busy UPS store in the Lakecrest Village Shopping Center off of i5 and Florin in…read morethe Greenhaven area. It's convenient for me to stop at this store to drop off shipping packages as it's not too far from me, but it's always busy from my experience, so I try to go first thing in the morning when it opens. They also take Amazon returns here, so the line can really build up. But this time as I was dropping off, I noticed that there's a new (to me) kiosk machine thing that will scan your pre-paid label and provide a digital or printed receipt, nice. Then you can just leave your package on the counter and go on your way without having to line up in the quite long line, as this was before 9am and there was already half a dozen people in line. The store also sells lots of shipping stuff like boxes, mailing envelopes, stationery (pens, markers, tape etc.) to label and seal your mailing packages or envelopes, but all marked up in prices since they expect people to come prepared with their packages all ready to go. So if your shipping items are not ready, and you need to get some tape, yup, it's gonna cost ya. I always make sure my packages are ready to go for this reason, thank you to my wife. All in all, a decent place, but they really need 2 people to open or at least 1 more person coming in within the first half hour when the store opens at 8:30 in the morning. The line can be really slow, the staff was fingerprinting someone so the line was halted until she's done with that customer or the other staff arrives. This is not sustainable in my book.

Adj: bustlingly brisk and busy, but effectively efficient…read more This UPS store is a very busy one in the Lakecrest shopping plaza at the corner of Florin Rd and Greenhaven Dr near I-5. From before the store opens, there could already be people ready to promptly pounce upon the store to ensure they get in the head of the line that quickly grows. It's that bustling pretty much every day of the week no matter the time of the day. This used to be the only place to return Amazon items and it was really busy then, but now there are other stores to drop off Amazon returns so this UPS store is more for dropping off packages to ship, copy and printing services, and fingerprinting and other official services such as getting documents notarized. On our most recent trip here, hubby and I got our fingerprinting done here to volunteer for a non profit organization, and we came out here early one weekday morning to try to beat the crowd and we kind of did, but while we were getting our prints done, the line grew long and the only gal staffing the store couldn't get to others so we let her help a couple of people who just had to print a document or ship an item so that the line would shorten before she continued to help us. In case anyone also need to get this process done, just a heads-up that the finger printing machine could be a bit glitchy or picky, so there were a few redos of certain of our digits, but overall, the young lady who helped us was very efficient and also surprisingly calm even as the line grew and grew and grew of people who came after us. When we asked, she let us know that she's the only one on duty for the first hour or so and then another coworker would come in, I think they really need two people to open the store as surely there's always a crowd building up right away at the start of their business day. So one star taken off for that because they really need at least 2 persons at all times or at least at peak times like in the mornings, to meet the demands of the many customers. For the most part, I still think this is a good store, service is friendly and helpful. They are patient with less technical customers who come in to print documents because they don't own computers or printers or just need help in general. As for value, I'd say all of their stationery and shipping merchandise are all pretty expensive bc the items are marked up since buying them here would be a convenience, vs having to buy a shipping envelope or Scotch tape or scissors or pens and markers, etc somewhere else to get one's packages ready BEFORE coming to send off your shipment. Overall, this is a good neighborhood UPS store and hopefully their goods and services provided will continue to be high quality and attentively efficient.

I came to drop off my book to get despined and divided into smaller books. Gave VERY detailed…read moreinstructions as well as tabbed the sections. I clarified in person as well everything that I wanted. One of the workers called back with a question - which is fine. There was still confusion so I had to go back in to clarify what the index of a book was (even tho I wrote what page it's on in the instructions). He said he understood that I wanted the index copied for all the books (as indicated on my written instructions). I come back and pick up my books and it's wrong... I'm too exhausted to come back but I'm just so ??? There was no added clear and back cover for one book. The original index is in 1 book and NOT copied for the rest of the books. He did make ONE copy loose leaf. So I have a stack of papers... $36 for it to still be done wrong. But whatever.

Went to drop our return as this is the closest from the restaurant we went to. Customer service is…read morefriendly and even they guide us what to do as we are not familiar of returns thru fed ex... overall customer service is friendly and very helpful

Horrible customer service. Attempted to get prints for graduation. Owner refused to print, citing…read morethat my niece skin was too dark and wouldn't show on prints. When I asked if he had a way to brighten the quality, he completely ignored me and started speaking to another customer that came after me in a different language. They both looked at me and started laughing. Please avoid racist organization at all cost. We gave to do better as a society. I did nothing to deserve such horrible treatment.

Great notary service, along with all of the other services offered. Ben, the owner, has provided…read morenotary services to relatives in long-term care, and he is extremely kind, empathetic and professional. Support this small business for copies, fax, notary and more.

Came in to ship something. I was in line and thier was a very rude customer that Sandra…read moreunfortunately had to assist. She was so professional and courteous. That takes a lot of restraint and control not to even show it on your face when a customer is rude. Sandra was very kind and helpful with my transaction. I also had the pleasure to meet Jason and John also very friendly.

They are now taking Amazon Returns…read more When I arrived there was no line and I walked right up to the counter. I pulled out my QR code and my package and set it on top of the scale. It didn't scan correctly and she tried it again. Then she politely asked if I was sure this was the right place. OPPs!!! Wrong place. I thought I had checked FedEx but apparently I selected the wrong location. I said I'll be back. I went outside to my next appointment. They were behind so unreturned my item and re-selected FedEx. I went back to FedEx and the staff member had an opening in her line and I tried it again and it went through on the first try. Service was stellar.

The representative was rude and indifferent. She didn't even try to help resolve the issue. In a…read moreharsh tone, she said she couldn't help me and then hung up. The sender made a mistake in the postal code, but the package still initially arrived at the correct hub because the city and street address were written correctly. However, for some reason, it was then sent to the wrong hearby city, where they realized the mistake. Now I have to wait another 24 hours for the system to update and for the new stage of delivery to begin. My suggestions to pick up the package myself from any available location were abruptly rejected. I can understand system imperfections and even the incompetence of sorting staff, but I absolutely cannot tolerate rudeness from customer service representatives.

Customer care center does not exist so pick up our impossible. It is only a distribution warehouse…read moreand the phone line says nothing about it so that could be fixed.

The staff are friendly and helpful. I've used the mail and live scan services here for years. It…read morecan get busy at times. Convenient location, lots of parking available.

Excellent customer service. Patient with my questions. To mail my second package so I will have to…read morecome back. But they help me prepare for my next visit and gave me ideas on the best cost and options for my package.