Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.

I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

I had a return and there were 2 people waiting for the kiosk, no one was at the counter so I…read moreapproached the counter and the clerk said all returns have to be made at the kiosk. I pointed out there were now 4 people in line and no one at the counter. She said sorry all returns have to go to the kiosk and I had to get back in that line. As soon as I made it to the kiosk because only one was working, the clerk said to the people behind me "I can take you up here!" Everyone was there with a return and most of the people behind me were gone by the time I was done with my 3 returns. NEVER AGAIN!!!!! And very rude on top of it!!!

Where do I start. Their customer service over the phone was horrible. The first two I called I…read moreeither couldn't hear or could not understand as they spoke very very broken English and had to repeat myself numerous times. At the end they did not help with the matter of my missing package that has been delayed because of weather for over two weeks past the expected date. They over charge for the service they offer as it is and do not offer any rebates or discounts for their errors.

We ALWAYS request "deliver to back porch " on all packages we're receiving and it's never a problem…read morewith any other delivery service except UPS! Driver will drive to the house, throw the package onto the front stairs and be gone before I can even get door open! Chased driver to second house down, he did same thing, and was gone before I got to him! UPS IS THE WORST DELIVERY SERVICE, PERIOD. I will ask when placing an online order which shipper the merchant uses and if they say "UPS" I threaten to cancel the order unless they use another delivery service.......seems to be working! Don't try to get satisfaction from UPS yourself......IMPOSSIBLE!

Great location. Good prices. Friendly workers. My only…read morereal complaint is that on holidays they take a whole lot more time off! Example: this week, Thursday is Thanksgiving Day and they are closed Wednesday, Thursday, and Friday. They are closed on Saturday and Sunday too! That's 5 days they will be closed. I have a PMB There. A post mailbox that I Rent from them because my cheap Landlord up the street, Nastri, won't put in a doorbell system!! I am constantly having to deal with the fact that they are closed much more than the Post Office! This week I have a few packages coming on Friday and I will have to wait till Monday afternoon! The Mail also comes between 2:30 and 4:30 pm. That sort of sucks too!

Shipped item with them on Friday and was told it would arrive Monday in Oklahoma. Took them 3 full…read moredays to get it from James St., Syracuse to Fedex in East Syracuse. Arrived late, late afternoon, almost evening on Monday and was shipped early Tuesday morning by Fedex. Not Fedex fault but PostNet. I will not use their shipping services again.

This is right by my house so we're there all the time! Fast, efficient service with a great…read moreattitude! Also, nice about answering questions, which not every post office is.

Lately, postal service from this office has been abysmal. Whoever my apparently new carrier is, he…read moreor she has refused to deliver packages on the one hand because of no safe location, and yet shoved the most expensive electronically based item into a snow bank by the side of the road! A requested redelivery was not carried out as I understood it would be - on a Saturday - but was "attempted" at 3:19 AM on Sunday, again not really delivered in a bogus claim of no access! I was even awake at 3:19 and no one attempted anything!