Terrible! "Fixed" my washer from the noise I told him it was making, told me it needed a new pump…read more 7 weeks later with zero communication & me calling several times, pump finally comes in. 1 day later washer is making same noise & now an additional rattle. Call. No call back. Sent note via website. Nothing. Call again, finally able to set an appointment. Time and date he's supposed to be back, he calls and tells me to take a video of the issue - says it's not a good use of his time to drive all the way out to my house, and then to sit & watch my washer for another 40 minutes. Apparently a video will help him diagnose it, and my time is not valuable. Sad the terrible sales & service- I will never give this company another penny!

My refrigerator was leaking water on the floor. Called five other places, and everyone else either…read moreignored my messages or couldn't get me in for a month or more. Kelbachs responded to my message the next day with a suggestion for me to try to see if that would fix my problem. I was told if that didn't work, let them know and they would fit me in in a few days. Although their suggestion didn't work, I appreciated that they tried to help me fix it myself and avoid a service call! Three days after calling them back to say it didn't work and I needed someone to come and take a look at the refrigerator, someone came and fixed the problem. Fixed three weeks earlier than anyone else, and at a much more reasonable price than the other guys. It's been 3 months and not another drop of water on the floor. Kelbachs will be my first call next time!!

Pleasant shopping experience. Quick turnaround with picking out dishwasher to when it was installed.read more

I have purchased furniture and appliances over the years from Van's and never have been…read moredisappointed.

Highly recommend this service! I was worried it might be days before we could get the dryer fixed…read more They fixed it right away and it works perfectly. So impressed with technician knowledge and ability to quickly diagnose and correct the problem. Everyone was very friendly and helpful! This is a great company! So glad we found them. Honest and Dependable!

I was thrilled by the service provided by Fox Cities Appliance repair. My dryer stopped working…read moreover the weekend and sent in a request to be contacted via email. I was contacted within 24 hours and had an appointment booked for a service call early the next week. The service technician was helpful, friendly and knowledgeable. He fixed the issues, showed me the parts that had failed and had my dryer back to running perfectly in less than thirty minutes. They were upfront about the charge for a visit and the parts and labor costs were very reasonable. I highly recommend Fox Cities Appliance Repair.

Great service and great work! Did my warranty work on my Speed Queen very fast. My warranty…read morepicked up the entire cost.

Grant came out to fix my Miele coffee machine and did a great job...now I need to call him to…read moremaintenance the machine. Would refer him anytime. He has a dry personality, but knows his stuff!!

They ONLY repair what they sell. Please be aware when buying. I personally have has the issue…read morewhere the business I purchased from "guaranteed" they would service the appliance we purchased but 2 years later they discontinued that service and then I am left with the appliance I really didn't refer and now to try to find someone to fix it.

I recommended these guys before, but now I HIGHLY RECOMMEND them!…read more New refrigerator and have been having problem getting good cubes. They just came out and solved the problem. Jeremy was a great guy! Very professional too. Between Tim selling and Jeremy repairing, you can't ask for anything better. Thank you guys!!

Warning: Extremely unprofessional service -- avoid this company…read more I had service scheduled for my refrigerator and washer and was given a standard four-hour arrival window. After receiving a very unprofessional robocall that honestly sounded like a scam, I called in and spoke with a representative who assured me I would receive a call before the technician arrived. I explained that I would be leaving work to meet them, and they confirmed this would not be an issue. On the day of service, at 2:52 PM, I received another robocall stating the technician would arrive in five minutes -- not the customary 20-30 minute notice that reputable service companies provide. I immediately left work and called at 3:02 PM while driving home. The customer service representative told me she would contact the technician to let him know I was moments away. That call ended at 3:07 PM. Despite this, at 3:26 PM I received a call stating the technician had clocked out and would not be coming. From that point forward, I was given multiple conflicting and false explanations. First, I was told the technician had left my house at 3:12 PM, which is impossible -- I was home at that time. Then I was told he attempted to call me a second time from the driveway, which is also false. I have my phone records, and no such call exists. Had he actually called, I could have opened my garage remotely via my app. To make matters worse, this directly contradicts what I was told earlier -- that the technician was being contacted while I was seconds away from home. The lack of coordination, accountability, and honesty is alarming. This company wasted my time, disrupted my workday, and then attempted to deflect responsibility with inaccurate claims. If you value clear communication, professionalism, and basic respect for your time, do not use this service.

Been dealing with them for two months now on fixing a speed queen wash machine that is under…read morewarranty. They forgot to order all the parts the first time which took two weeks to get and then another two weeks to come install. They ordered the missing parts which took another two weeks and now want us to wait another 3 weeks to install. Horrible logistics planning and overall terrible experience. If this next service they remember to have everything they need it will in total have taken them 3 months to fix our wash machine.

Never had a problem with their products or sales personal. Would buy from them again.read more

Managers talked to us like we were idiots. Sales people are knowledgeable, but because of the…read moremanagers, I'll never set foot in this place again. There are other, more pleasant places to buy.

The gentleman was easy to reach. I needed my washer looked at because it was full of clothes and…read morewater. The pump wouldn't pump nor would the drum spin. The washer was 34 years old and it was a Kenmore. It had given me no trouble in those years and I had been washing a lot lately. He took it apart and got information on the motor. Did some research and found out that he could not replace it. It was too old and no longer available. Advice was given out which I took and we parted friends. All that in three days time. He was so professional and I was very impressed. If I have problems again, I will certainly call JD Appliance.

We needed two appliances fixed and was so pleased To have chosen JD Appliance! He came in and fixed…read moreour refrigerator's water system and our leaky dishwasher. It took two trips so a part could arrive and was here within two weeks. Really fair prices and personable service.