No the manager was a bigot, I am disabled and in a Jazzy, he greeted everyone that came in, and me…read moreand my assistant, was treated like crap, I own Almishkal. Gallery, I have painted painting of Presidents and a future King, and my rolladex is full of who's who, never in my life have I been made to feel like trash, except for this day a cold December day, when I mailed a sculpture too Indigo Gallery in Philadelphia Pennsylvania, the store manager was rude beyond rude, not one time did he speak to me,he and the cashier were making fun of us, but later I called the 800 number of Do it best, and reported it, its not the company but the man that runs it, A total ducsh bag, sorry, but that was not how a store should be run, I received a wonderful call from the VP of Do it best, such a lovely gentleman, he was terribly sorry for his employees actions, So don't rate do it best on this complaint, but the person that runs the Wells street locate, in Fort Wayne, a real loser

Nice clean store with great customer service and a complete selection to help you get on with your…read moreproject. Easy in and out.

I Noticed the Connolly's have a number of stores around the Fort Wayne area. This was the first…read moretime I have been to one of their locations, this one was very nice, clean , well stocked. I met the most energetic young salesperson who was super helpful in helping me find a flagpole bracket! Check out was super pleasant too! Great hardware store made better by the people.

I called the store in advance and spoke with Berta. I needed to have a lock rekeyed. Berta…read moreinformed me that the person that did the work was at the store. I show up at the store five minutes after I called and the person that does the re-keying will not be in until tomorrow. I will not be back.

Amazing staff! Ask any question and they know exactly which aisle! I was often guided to the…read morelocation when I wasn't totally sure of the item I needed. They were incredibly helpful with great suggestions! The store is so well set up and fully stocked and the prices are great!

The store has been significantly updated making things a lot easier to locate. As always, the staff…read moreis friendly and eager to assist you. Connolly's continues to be my favorite store.

This location is great as it's located around many of the shops in Southwest Fort Wayne. I find…read morethat it's difficult to get assistance when shopping as it's hard to locate crew members. They do have some clearance items, but you really do have to hunt for them. Overall, their quality of home improvement is better than Their competitor Menards down the street. Prices unfortunately are on the higher side often. You can find it cheaper if you want to buy it online or at another discount home improvement store. When you're in a pinch though this is a great place to go for home. Improvement needs. Come spring. We often come here to buy bags of mulch, which is cheaper than having it delivered.

10/24/24 1:30PM. Like any of the big box store trash every…read morelocation is a crapshoot. This Lowe's has been hit or miss for me, but floor staff are generally polite and helpful. Today however, management really dropped the ball. I go to self check out to purchase approx. $300 in items. Ring everything up, all is normal. Electronic payment is approved and I select that I'd like both email and paper receipt. Then suddenly I'm back at the main screen like nothing ever happened. No receipt. No email. Huh? Clearly something happened and the sale didn't go through. I ring everything up again but as I go to pay some nagging thing in my brain urges me to check my bank account first. Sure enough my account is negative $315.66. There's the Lowe's charge right there at the top. So I call the associate over and explain the situation. She logs in and prints the last receipt, which coincidentally happens to be near the same amount I was charged. But upon reviewing the items I recognize that this is not my receipt. The associate is clearly at a loss and offers to call her manager. Her manager arrives and was polite and helpful but ultimately could not discern why my transaction didn't show in their system's history while my bank showed I had been charged. So she offers to ring everything up and charge another $315 to my account, assuming that the first charge will fall off eventually and if not they can facilitate a refund. I mentioned that this solution assumes that I have a spare $315 to spend on the 2nd transaction and that I'd prefer to find another way. So she escalates to her manager, who is apparently the assistant store manager. Sandy I think? This is where it got interesting. She shows up and is belligerent and unprofessional throughout the entire interaction. Her employees explain the situation to her and her response is, "the only way you're walking out of here with this stuff is if you purchase it again" I explain to her AGAIN that I've already paid and can show her the bank statement demonstrating as much. She proceeds to patronize me regarding the nature of bank holds. I explain to her that I worked for years in a bank and understand holds quite well; and that she is assuming that this charge will fall off of my account with no evidence whatsoever; and while she obviously has no problem gambling with my hard earned money, I'd rather not. I reminded her that this was some sort of system failure on Lowe's part, all I was guilty of was giving them my money. She abruptly says "no it wasn't" and proceeds to continue arguing with me by simply shaking her head and repeating the word "no" anytime I speak. She went so far as to say that I had not been waiting for my receipt for 30 minutes because she had only been called "3 minutes ago". Apparently she never mastered object permanence, and was struggling with the idea that an entire world existed for hours before she showed up. When I offered to show her some timestamps her fellow manager (a tall younger gent with glasses) jumped in to save her saying that that wouldn't be necessary. This? This is the lady that you guys decided was upper mgmt material?!? Wow! I have now left this Lowe's, empty handed and $315 poorer. Needless to say I will dispute the transaction directly with my financial institution and never go anywhere this Lowe's again. Not until and unless they completely overhaul their management team and choose to invest enough in their tech to prevent these situations. Read the other poor reviews. I'm not the only voice here expressing dissatisfaction with upper mgmt at this location. Clearly a trend.

My elderly father and my husband were at the store getting materials for my father's barn. They…read moreasked for assistance and stood waiting for approximately 20 minutes while employees walked around them and continued helping other customers. I'm not sure why they were overlooked, but this has never been the way my father has been treated before. He has been a loyal customer, but after this experience, he paid off his Home Depot credit card and has decided to close the account. He will not be returning to this establishment. I hope management takes the time to look into what happened. Elderly customers deserve the same level of respect, attention, and customer service as everyone else.

Saul in the paint department is the best. Very knowledgeable and provides good customer service.read more

This review is for their garden center only…read more We were thinking about doing some changes to our backyard and went into Menards to check it out. This Menards has a huge garden center that has plants, flowers and trees of all kinds. They also have garden decor and other items you may need for your yard. I would recommend checking out this Menards if your thinking about fixing up your yard.

I like this store, they always have what I need. The gardening department is excellent.read more

I always try and support local businesses. However, I ran into a situation today that will keep me…read morefrom shopping at Connolly's going forward. I bought a toilet handle and other items at the Connolly store located on Wells Street. Unfortunately the handle was the wrong color for my toilet. So I tried to return the item to the Connolly store located on Maplecrest near my house. I was informed rudely by the young lady that that this location would not take the item back even though both stores are Connolly's. The reason being that although each store has the same ownership, they do not carry the same inventory. Since Maplecrest did not carry the toilet handle, I would need to drive across town to the Wells Street location to return the item. I asked to speak to the Manager and he told me the same thing. That is the way the Owners want return to happen. It is the responsibility of the customer to return an item to the correct Connolly store. I say this is POOR Customer service and will never shop there again.

Super quick and helpful service! Reid new exactly what I was looking for, in and out within minutes.read more