My elderly father and my husband were at the store getting materials for my father's barn. They asked for assistance and stood waiting for approximately 20 minutes while employees walked around them and continued helping other customers. I'm not sure why they were overlooked, but this has never been the way my father has been treated before. He has been a loyal customer, but after this experience, he paid off his Home Depot credit card and has decided to close the account. He will not be returning to this establishment. I hope management takes the time to look into what happened. Elderly customers deserve the same level of respect, attention, and customer service as everyone else. read more

Saul in the paint department is the best. Very knowledgeable and provides good customer service.

This is one of the worst Home Depot's I have been to. No one knew where anything I needed was at. I was in electrical and the person did not know. Told me to go to the Pro Desk. Then I needed a new door, I was being told to go to the Pro Desk. Every person I asked in each department, said to go to Pro Desk. Who the hell is Home Depot hiring? Time for some new people. I go to Home Depot regularly in different states, this by far is the worst. read more

Parking lot is massive, so you won't have any trouble parking your long AF truck or trailer. Despite what other said here, customer service is top notch here. What you radiate is what you will attract. I'm working on a big home project, which required A LOT of woodcutting. I found the prices for wood here were cheaper than Menards. Shout out to Turner for helping us cut 2x4s, 1x5s, plywoods and soooo much more. He really took the time to help us cut pieces - a literal Angel. Found everything I needed here and would recommend this location. read more

The Home Depot - Treated wood - Hardware Stores Near Me - Fort Wayne, Indiana

I can usually find what I need at HD. However when I can't, it's next to impossible to get an employee to help you.

Lima Rd Home Depot typically has the items we need in a pinch when we are doing home projects. We've ran to Home Depot several times a day on more than one occasion getting supplies that we've needed. The kids workshop is also great to do on the first Saturday of the month. If you miss the kids workshop, they usually have the kids kits in hand for the first week, just ask the customer service staff. The home & garden section has a great selection of plants. However, I wish they would get a better selection of hanging house plants. They keep getting golden pothos. Yes, they are gorgeous. But we want some other types & varieties. The staff is always helpful & kind. You can find an associate just about in every aisle you turn. The store is clean, so are the restrooms. read more

The Home Depot - Hardware Stores Near Me - Fort Wayne, Indiana

I have to give a Big Shout out to the Home Depot. We recently made a large purchase. We had John, who greeted us first, I believe he's a manager, if not he should be. He was very helpful, next we had Ash at the Pro desk who helped us tremendously to find everything we needed and to order some extra items. We purchased a large workbench that day. Noah, (went above & beyond) & the team helped load our truck, Noah took extra care in securing it down. We love our new purchase, we saved a lot! Thank you for the great team work! read more

I was shopping for flooring with my daughter .We were at the self checkout card only when a employee rushed over to us reached across my daughter to grab the scanner he then scanned our purchase and walked away without any kind of greeting! We both were shocked by this! It's been a long time since I've been so upset he has rude made us both Iike he thought that we were going to Shoplife by not scanning everything in our cart! Didn't treat any other shoppers this way and there was others checking out !! Oh! I Should and 1 More Detail We Shopping While Black!!! We will never enter that store again I know that Home Depot will not miss My business!! I just wanted to let it be known read more

The Home Depot - Hardware Stores Near Me - Fort Wayne, Indiana

Paid for installation and all new parts so they would install it, they dropped the washer and dryer off without installing it because I didn't have a part even though I paid for them to have the parts. read more

This Home Depot has the rudest and laziest people at their service desk and I use the term service lightly because I never received any service. I will be contacting the home office. read more

Customer service exceeded expectations !!! My water heater began leaking shortly after a year of being installed. Very impressed how the management team worked with me on my warranty claim. read more

I do remodeling in Fort Wayne and Home Depot always finds a way to let me down. Customer service isn't good. They have 3-5 people at the desk but no one is saying anything to the customer. Never on time with orders and usually the product is damaged. Not a fan. Lowes is better read more

could not leave review for the Auburn store but their customer service is SHAMEFUL! Went in after work today to get a garage door opening system, pricing them and determining features. ALL the boxes were crunched or re-stapled back shut. The guy asked why "I wanted the back one" bc they are wrapped well in styrofoam. I told him if I was going to pay $400 for a product I'm making sure it's not damaged before I buy instead of after I get it home. He sniped back "It's only 289.00! (I wanted the $379.99 one). He kept digging and said "this one alright?". I said NOPE and left. Menards here I come! read more

They get 2 stars because they did compensate us half of our purchase price of the CubCadet commercial grade zero turn mower we purchased through Home Depot for their mismanagement and communication.  In the end the CEO, escalations director, higher senior management, and Cub Cadet themselves had to be involved to resolve. Long story short, Took 2 months to get a commercial grade zero turn mower that we ended up having to retrieve ourselves and unpack. After speaking with 14 Home Depot employees from entry level, middle management ,store managers, to directors, I had enough of the run around and miscommunication. I personally emailed the CEO, COO, and Northern Division president. Told them I would be embarrassed of how their company is run, how incompetent they were for lack of communication, how shameful it was they operated how they were, and that my 4 year Olds preschool class could communication better than they all did. We purchased a Cub Cadet commercial grade 60in zero turn mower, in a 70in crate. We were advised by CubCadet to go through our nearest dealer and they told us Home Depot. We order it early April 2021 and did not receive the mower till end of May 2021. Mower was supposed to be FREE shipping, unwrapped and off a palet so it could be driven onto a trailer. We had to personally go retrieve the mower in its crate. Someone at some point set it onto of another pallet because the crate broke. Took us 2.5 hours to get out of the packaging at our home. It arrived at XPO logistics in Fort Wayne. After two reschedules by XPO, they realized they don't have the means to deliver.This should have been known when Conway delivered the mower to XPO logistics! The manager at XPO logistics did not do her part I reporting this to HomeDepot. We call HomeDepot to explain the situation. We don't have a trailer. We went through Home Depot because they offered free shipping to our home. After the 14th Home Depot employee I talked to on the phone for an hour and a half, no exaggeration, I had enough. It is then I emailed the CEO, COO, And Northern President and asked them to step in and fix the mess. At this point over a month had gone by. The CEO gets a escalations director to take over my case. Eventually the director tells me a Carrier has already picked it up. The weekend approaches and my husband gets a call from a different carrier than what the escalations director told us. This new company tells us the same thing!!  For the second time I email the CEO and I tell him to fix.I tell him we updated his own employees and we don't even work there. After the weekend, senior management in the company personally calls me on his cell phone. He apologizes and he states he doesn't even understand how it got this far and to this point. He mentioned it was last years model so it was harder to track but agree it was unacceptable how it all happened. I told him we deserve to be compensated for our trouble considering they made us loose two days of wages for waiting around for it 2 months ago. The senior buyer for CubCadet got wind of the whole mess and was upset for us. He said it was a mistake on CubCadets part for recommending HomeDepot as an authorized dealer. A longer more detail review is on the Fort Wayne HD Facebook page and Angie's list. read more

Will not purchase another appliance from Home Depot. We purchased a washer/dryer set with free installation. Only the dryer was delivered. The delivery company refused to install the dryer because was not noted on their paperwork. Have talked with customer service numerous times trying to locate our 'lost' washer. They failed to call back every time they said they would. Now nearly a week after delivery they have found our washer - but we must wait another entire week for that to be delivered because they are all booked up. We felt that our delivery should have been moved up the line because it will now be nearly 3 weeks from purchase to delivery due to their error in misplacing the unit. Customer service was awful - one telling us to keep calling back, another telling us not to call - they will call us - which they never do! We understand that things happen - people make mistakes - but Home Depot dropped the ball on this over and over. So disappointed. No more purchases requiring delivery from Home Depot - every again! read more

We went and picked out quart countertops. Signed and agreed to a quote for 39 square feet. Guy from the installation team came out and laser measure for an amount of 38 square feet. Now they want me to pay for 53 square feet with no explanation. Waiting on call or e-mail back to resolve. How can a customer sign twice for countertops and all of a sudden want us to pay an additional $1,500. read more

I went to home depot to have granite countertops installed i literally pd. Thousands of dollars in advanced only to have my install delayed 4 times over a period of five months . When they finally did show up they destroyed our cabinets that the countertop needed to go on. All of our drawer guides were missing or broken, lower countertop fascia Missing, all back splash was destroyed when they removed my existing backsplash covering leaving damage to the sheet rock. During the installation process they broke the sink we paid for, had to wait hours for them to get a replacement sink, showed up at noon to start 4hrs late, the reason was they claimed they had to get gas. We called home depot to complain about this, they said they would have someone get back took us, nobody ever got back to us, now we are in the process of repairing this problem ourselves, the manager of this store is lacking in control and customer care, this store had a manager named Michelle she was great, this store has been in a steady state of free fall since this manager left. The current manager should get a salesman of the year award from lowes and menards. read more

Someone gave The Home Depot a bad review? Ahhh Hecks naw you didn't. This is the best home improvement center around. They got high quality stuff here, the stores are just nice and the prices aren't any more than Lowe's or Menard. I think this store is better! Easier to find sh*t and high quality tools ,fixtures, bolts, wire, compressors, dollys, screw drivers, drill bits you name it Son! They got it and it's quality stuff. Nice shopping experience too! I love The Home Depot! Very good indeed. read more

Mere isles blocked off then open I couldn't get anything done, more employees than customers,good thing Lowe's was across the street!

Horrible service. Paid 5000 for floor and install, they showed up to install and left a half hour later. Didn't deliver on time. So we now have to wait a week for them to return with no flooring in our entire house. Derek and Bill are uncaring. Louise is rude and refuses to see past the end of her nose. Never again. Don't risk it. read more

The associates are incredibly helpful! Furthermore the store is very very organized and it's easy to find what you're looking for.

Stopped by HD for some 9V batteries. looks like the same store from home. Thanks for the consistency.

When I lived in Michigan Home Depot was my go to store. Great products, great prices and great service. Unfortunately, the Fort Wayne store hasn't measured up to the standard I had grown used to. I have been in this store half a dozen times, the latest was today, and it will be my last. The customer service at this store is marginal at best. If you know what you want and where to find it in the store you'll probably be ok. It is when you need assistance, particularly when special ordering that your experience will likely go sideways, like mine has, several times. Trying to get questions answered about carpet I had to hunt someone down and still wait over 20 minutes to speak to them. Today, wanted to order blinds currently on sale, associate was helping another customer, who then wants to open a line of credit. I'm expected to wait through that lengthy process. Smart choice would have been to call another associate to help the customer who has now been waiting 15 minutes with no end in sight. Nope. Done waiting for HD, heading to Lowe's. read more