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    Office space rental

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    8 years ago

    Helpful 13
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    Love this 15
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    Spaces Augustine 101

    Spaces Augustine 101

    (16 reviews)

    Beware of post-cancellation charges and unresponsive billing support…read more I signed up for Spaces Santa Clara because the workspace itself looked great--clean design, solid Wi-Fi, and a personable front-desk team. Unfortunately, everything unraveled once I decided to leave. Clunky, confusing cancellation: Finding the cancellation option on the Regus/Spaces member portal felt like a scavenger hunt. It's buried under several sub-menus, and the wording is anything but clear. After far too much clicking around, I finally submitted the request and even received written confirmation. Still charged--twice: Despite cancelling, my card was hit with charge in back-to-back months. I emailed billing support immediately and looped in a regional manager. Aside from automated "we've received your request" replies, there's been radio silence--no timeline, no accountability, no refund. Bottom line: The workspace may look polished, but their backend systems and customer support are anything but. If you join: Screenshot every step of your cancellation. Monitor your statements like a hawk. Be prepared to chase down refunds on your own time. Until Spaces Santa Clara (and parent company Regus) streamline their cancellation flow and fix their billing follow-up, I can't recommend them.

    Update: THEY ARE…read moreSTILL CHARGING. Once you give them your credit card number, they will go and charge it up. They'll run you around in circles, tell you to do this to cancel, do that to cancel, and you can do everything they tell you to do and get all the confirmation emails. A week later, still charging. How does the billing work? My first visit was just over 60 days ago and they've now charged me for 4 months of billing cycles. Do you have to pay 2 months ahead now? 100% contrary to what the guy that gave me the tour explained. I came in for a free visit and walk through. Walk through was pretty basic, just showed me the tables and benches that were available for use if you didn't have a private office. At this time, the rep explained that I can sign up now for a prorated rate (three weeks of the month left) and that I will NOT BE CHARGED UNTIL A MONTH AFTER (after three weeks), so I have a chance to try it out and cancel. At this time he also advised to go on auto pay because missed payment will TERMINATE the agreement and I will lose access. So to avoid disruption, go on autopay. Okay, so I take him at his word and sign up. I was kind of wondering what now, I visited once but it was pretty loud, no better than a cafe. I noticed the next month that an auto pay had be rejected and cancelled from them. I didn't think it was very good value, and I didn't get anything out of the experience but some noisy tables. Nothing to explain how anything worked, do I need to sign in? How much of the facility is off limits for the membership? I don't know, so I thought it best to let it TERMINATE PER what the rep had said. Fast forward another month and I get an email from their sales rep, finally contacting me to see what my needs are. I was surprised, the guy I spoke with stated that cancelled payments would terminate the agreement. So I put in a complain, this person Mary says its not her deal and that I should cancel. So I cancel and she forwards me to another person. Speak with them, and this person doesn't see an issue because he notices I just cancelled with them recently. I look back, my credit card had rejected their payments because they've tried to charge nearly 3 months of membership fees within a 4 week period! Not only was the prorated monthly get charged, they charged another FULL month's of membership a week after, and tried to charge another full month's of membership just a few weeks after that. THEIR BILLING PRACTICES FLAG YOUR CREDIT CARD AS SUSPICIOUS ACTIVITY. And I also find out they've eventually did get their money. Only response by Justin Wilson who I spoke with, is that these are their terms and they can't help with something they didn't know about. Well, they know about it now, and still, nothing helpful. I have expressed that I am still unclear on their terms of billing. They refuse to be helpful, so did I pay for 3 months? When does the billing term end? Do I still get to visit? Or are you going to return the money?

    Star Space - Hot Desk, Dedicated Desk, Day Pass Sunnyvale

    Star Space

    (17 reviews)

    Power went out for a couple hours so went in with a day pass. Perfect for what I needed - clean…read moreand quiet space to work, with free beverages. Will be back if I ever need work space again.

    When headed here, enter "Moon Space" into your GPS. That way, even if you miss, you'll land…read moreamongst the "Star Space". Star Space is a WeWork-like concept that is oh so much better. Pre-COVID, I would avoid a one-hour long commute to work on occasion as my employer partnered with Star Space as a remote working location for their employees. There are numerous working environments (some formal, some informal, and also includes an outdoor patio that has WiFi connectivity) that are all set up with external monitors and peripherals. The printing is fast and there are conference rooms that can be reserved in advance for a small fee. There are sometimes community events meant to bring together those using the co-working space to get to know each other and exchange ideas. Post-COVID, they have aligned with proper precautions for the county and I feel completely safe working from there. There is a key fob that you can use during and after-hours, truly making this workplace accessible 24/7. Their kitchen is also fantastic. It is usually stocked with many single-serve type items (think cheese, hummus, pickle pouches, fruits, trail-mix type snacks, and beverages galore). Microwave, kitchen, and non-stop coffee. (There is oddly a premium coffee machine up front that I have NEVER seen been used as they charge a fee. This seems like it is a waste and should just be made available for users to make their own coffee.). Lunch is usually via a group DoorDash, but I find it easier and cheaper to often order separately and have it delivered to the the front door. All-in-all, Star Space is a wonderful co-working space that allows me to work outside the distracting environment in my own home, but not having to commute to my regular workplace or to another distracting environment like the library or coffee shops. They have great receptionist too. Highly recommend!

    Central Plaza - sharedofficespaces - Updated October 2026

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