Edgar saved our move to FL! Road trip from Colorado and a busted water pump in Dallas with 104…read moretemps outside. We literally walked in at 5pm with an overheating Toyota Forerunner last week and were back on our way by 2pm the next day. Outstanding and reliable service, highly recommend this shop. Thank you Old Town Automotive!

Writing another review! I originally gave 5 years ago when I first stumbled across their shop and…read moreI'm sticking to it! The guys here are great and I feel like they consistently go above and beyond for me. 1st experience: Replaced my taillight bulb for free 2nd experience: I honestly don't recall what needed to be fixed but it was minor..by the time I was done grabbing some pizza across the street and taking a lap they were done. I mentioned someone had broke a panel off my window the night prior at my friends complex but I still had the piece and they fixed it for me for free 3rd experience: As someone who's not from here/had never been on public transit, after dropping off my car (for a multi-day job), I asked Edgar (I believe was his name) for instructions on how to catch the dart and he insisted he request me an Uber instead! Hello?! That is incredible and I seriously appreciated it so much especially being a woman new to Texas and it being later in the evening. They fixed my oil leak and I hadn't had any issues with the work they did. He also worked with me on the quote. Bringing us to now, they currently have my car and are working on the biggest project for my car to date..a new engine lol and I know immediately after hearing the diagnosis I was like ok well I guess I'll just get a new car (assuming that'd be the more practical option since I only bought the car for 4.5k and a new engine could be a lofty expense) however, what they quoted me is actually extremely reasonable and so again, they continue to do good work and remain steadfast in customer service. I don't even live in Carrollton but I will make the trip or pay the towing fee to come here because I trust them. I feel safe as a customer and as a woman.

Yes, I drive a sports car…read more But, then again, would you expect that I'd be behind the wheel of something more pedestrian, such as an Chrysler Pacifica or Chevy Malibu? Of course not. Don't be silly. And, my two-seater sports car is none other than America's sports car. (And yes, there is only ONE America's sports car. You can figure it out.) None of those fancy Italian or German roadsters for me. And when it's time for service, I take my hot rod to Ray Huffines Chevrolet in Plano. No, I didn't buy my speedster at Huffines. Actually, I bought it in New Jersey, so I had to figure out a local Chevrolet dealer for my continuing service needs. After several service runs to other dealerships shortly after buying it that were less than satisfactory, I settled on Huffines. Why? Well, let me count the ways. This is my fourth America's Sports Car over the past twenty years. Prior to this one, I took my cars to several other Chevy dealerships in the Dallas area. And getting service from most of them was like being staked to an ant hill on a broiling August day. Matter of fact, most of the time, I would have chosen the ant hill. But over my five or six visits to Huffines, my service advisors have been timely upon my arrival and pleasant to deal with. And their estimates of the service cost and time frame have always been spot on. The waiting area is typical for a Chevy dealership. No fancy expresso machines, complimentary champagne, and hors d'oeuvres that you might find at your Lamborghini dealership. Again, this is a CHEVROLET dealership. And while you might not drive America's sports car, I'd bet that Huffines would be good for your Chevy Malibu, or maybe even some other vehicle brands. But if you do drive a Lamborghini, I'd probably play it safe at the Lambo dealership, especially if they serve some of those fancy Canapés while you're sipping a nice vintage of Dom Perignon.

Don't do business with this dealership. I asked to unsubscribe from their marketing emails and they…read moreblasted my info to Cars.com so no I am getting spammed from every dealership in the midwest. Joby Jacob is the person responsible! Stay away from this place.

This is a busy place on a busy corner at Spring Valley and Coit in North Dallas. In the past few…read moreyears it has changed names and hands a few times, but has been an auto repair place for as long as I can remember. I happened to need their assistance on a tire I was having problems with and was in the area and did not want to travel to far on the bad tire. I wheeled in and they came out to help. I really thought I was going to need a new tire, which was one of my options, but the gentleman suggested that in his opinion the tire I had could be repaired. That sounded a lot better to me than a new tire, so I went for it. The cost was a much better value than a new tire!

I went in with a brake issue and thought it was the front brakes. Hassan met me and took the car…read moreout with his mechanic and found it was the back brakes and theat I needed brake fluid. Amazing service!! Kind!! And so reasonable with the price! I'm a teacher and that was the key for me - that and the kindness of Hassan and Zalman who worked on my car. MY PLACE NOW FOR EVERYTHING CAR RELATED !!

The reason we drove 68 miles one way to do business was 100% due to the Car Pro Show recommendation…read moreof Five Star Ford Carrollton. The buying experience started with Rocky Wall a little over a year ago. After I described exactly what I wanted, Mr. Wall did his due diligence and found 'our' truck on a freight car in Mesquite. Great buying experience. Fast forward to Jan, 2026, our truck developed a problem and would not leave our garage under its own power. I called the dealer and talked with Mr. Trey Russell, Mr. Garrett Tidman, and Mr. Will Miller. They, each one, reassured me that I would be taken care of! What an understatement! That team sent a wrecker, picked up my truck, fixed it, and returned my truck to me! I have never encountered customer service like Five Star Carrollton provided. First rate employees taking care of the customers! They earned my business! I will stay loyal to Five Star as they stayed loyal to me. Doug Plume

This was my first time buying a car on my own and building my credit, and Claudia from Five Star…read moreFord in Carrollton made the whole experience so easy! She answered all my questions, never made me feel pressured, and took great care of me from start to finish. Even the finance part was way easier than I expected. I couldn't have asked for a better first car-buying experience. If you're looking for a vehicle, definitely ask for Claudia!

I recently brought my Audi A4 to Audi Dallas Service Center and had a very positive experience. My…read moreservice advisor, Melayna, was extremely helpful and attentive throughout the process. She kept me updated, helped me with the extended warranty paperwork, and even worked with me on the final pricing. Everything was handled professionally, and I really appreciated how much effort she put into my case. Great customer service!

Andrew Cole was my customer service agent on site at Audi Dallas. He addressed and resolved a…read moreconcern that I had with my Audi service appointment (60k miles). I purchased my car from Audi Dallas and have only serviced my car at Audi Dallas. He recognized the importance of customer loyalty and got it done!

I paid 139.99 plus tax for a wheel alignment. Came back to realize it is only warranted for three…read moremonth. Although there was no one there needing an alignment. They told me it was not under warrantee. I see now why their bays are all vacant. I give them 1 more year before closing.

We bought a battery for an Audi in may 2025. The car sits at the airport 3 weeks at a time while my…read morehusband travels for work. The car began having issues starting in November. They tested and said battery was fine. Continued to have issues and they tested again. Said fine. Took it to our regular mechanic and tested today. Tested weak. Brought it back and they refuse to do anything even admitting they installed an incompatible battery originally. Stay clear from this place. They are dishonest and not interested in doing the right thing.

After being quoted an exorbitant amount at the dealership, and reading countless reviews of…read morecompetitors, I finally decided to go with Southwest Auto. I am so happy I did. 5 star service from beginning to end. They provide a video of issues before starting work in your car. They even provided Uber transportation to the airport for me to pick up a rental since all their rentals were out. They explained everything from beginning to end, gave me heads up on upcoming service, and prioritized repairs so I could make informed decisions. I will service my Volvo here moving forward

I am going to start and hope I don't have to give a star cause not deserving. I took my 2018 smart…read morecar here because I at the time couldn't find anyone to work on it near my home. It would not accept a charge so I called and talked to Justin and he said bring it in and they would look at it. I informed him at that time I had a 3rd party warranty on the vehicle and he said they would deal with it. He called and informed me that he had to run a diagnostic on it and said warranty company would not cover the charges only parts and labor lie number one . Went on to tell me it would be an ungodly amount per hrs. And would be around 750.00 I said OK not realizing he has not actually talked to them. Didn't hear back from him so finally after a week I called concerned I was going to pay more for the diagnosis he informed me he would do it for 750 but he wasn't able to figure it out and felt it personally needed to know. I said ok didn't hear back for probably another week to him telling me I needed hv charge cable and hv batteries he wasn't able to do it but referred me to someone else to the tune $20,000 or higher. Said I would come get the vehicle what was owed he stated $930.00 was not happy but wasn't leaving the vehicle either. So went got the vehicle ended up taking it to a guy close to home good guy he told me that my high voltage charge port was cut and missing a fuse and warranty company voided my warranty and could not be fixed had to buy another cable$1200.00 so I call Justin a real winner he admitted to cutting the cable without consent and said it was necessary for the diagnostic $930 ago and said he didn't ​feel any obligations to make it right was totally comfortable with what he had done and said he was stepping away and not going to have any more conversation about it i could talk to the manager which would be better thought referred me to Janet or something I ask her if she could find a cable good or bad just wanted warranty company to cover it she said I quote "at the end of the day we are not replacing the cable" in was appalled being in a family that owns a business i cant imagine being around long. So you just might want to watch yourself doing business with them because you can definitely come out worse than you go in. So I don't have any stars by this business

Had a clunking noise for months, dealer quoted me $1200 for inner and outer tie rods…read more Came to Road Masters for a second opinion. They diagnosed it properly, freed a seized jam nut, tightened everything, and did an alignment. $230 later, noise is gone and the car feels perfect. No upselling, clear communication, and honest work. Glad I didn't listen to the dealer. Highly recommend.

I only brought my car here for a state inspection. They happened to be the closest inspector to me…read morewhile I was driving and saw that my drive cycle had completed, and I needed to get it done before a check engine light came back on. That said, I could tell from talking to Steve (and also watching him briefly interact with another customer) that he is legit. He reminds me of every mechanic I've really liked and felt like I could trust. You can just tell with some people by how they talk about what they do and how they look you in the eye that they are trying to do the best work they can for you and not just looking at you and seeing dollar signs. I have been going to the same mechanic for 15 years so probably not looking to make a change to that right now -- don't fix what isn't broken, right? -- but If I ever need to take my car somewhere else it will be here.