So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

As an elite yelp and google reviewer with over 35k people on my social media personal sites, I am…read morereally surprised when i somehow forget to follow the due diligence on a company all the way thru completion. I am hoping that this is not going to turn out to be one of those times. Three weeks ago, my boss asked me to help him find a nice rental within 12 miles of work and within a certain price range. I had absolutely no idea how hard a request this would be to fulfill. It took me WEEKS AND instant timing on Zillow to even have his application considered. Not a fan of this property management company. Sales are entirely separate from property management and handyman services. Once they sell you on a two year lease, you will have an interesting time getting flaws pre-move in ever fixed.

If I could give this company 0 stars I would. Worse customer service experience in my entire life…read more I rented a house with my dad through them, and due to domestic violence where the POLICE were involved, I moved out. I called and tried to get my name off the lease. I emailed the police report. Dotted my Is, crossed my Ts, fighting to get taken off the lease. I moved my things out, sent pictures, let them know my dad left the place trashed, I had no money and no movers. I was living on someone's COUCH. I specifically spoke to Dorrall Hall through every step of this. Dorall was a nightmare. There was little to no response, and when there was, I was being taken in circles. There was one point where had to end the call because of how disrespectfully he was talking to me. I was navigating an extremely traumatic experience just shortly after arriving back from a combat deployment Middle East where I served in the Navy. So I was also adjusting to that. I was without a home because of how unsafe it was, and upon providing proof of that, they still denied my removal from the lease. I wasn't even actively living there. Shame on all of you.

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

Just lame. Been here for 20 years. Grounds used to be great. Bad electrical panels, cannot find an…read moreelectrician to work on them. Trash building up. Does not pick up the emergency line. when your power is out. Am I bitter... Yes. Feeling like just a tenant. No mercy during Covid. Stay away.

I regret leasing a space from this company and resent their unethical practices. Here is what I…read morewish I knew before: All the units have new paint jobs so they look nice, but the property management team is one of the absolute worst to work with and their contracts are extremely tenant unfriendly for everything from repairs to relocation. The HVAC units in use are 30-40 years old (working life is 15 years), and we've paid THOUSANDS in "repairs" in less than 2 years because we didn't specifically inquire about it at move-in. Our unit should have been replaced 15 years ago and they have been extremely aggressive in skirting the responsibility. Now they expect us, at the end of the lease, to provide them with a fully functional unit, which we didn't even have at move-in. They said they'd cover initial payment and we can pay them back over the year without interest IF we extend our lease. Ha! I had to sincerely ask if they were serious or pulling my leg. When we did first move in, the new sink they had in the bathroom was not installed correctly so the bathroom door couldn't close (!!) and they, VERY aggressively, told us that this too was our doing and problem (we had nothing to do with it). The compromise was that they cut a part of the door where the sink hits so it can close. Yes, we technically have a part of the BATHROOM DOOR they had cut/shaved off as their highly professional solution. A water pipe 2 units away burst and flooded part of our warehouse over Christmas and other than 1 phone call attempt over the holidays, they didn't bother to tell us or check on our warehouse until we were back and saw all the water. Their response was effectively "whoopsie... you're going to need to do and prove XYZ if you want us to do anything about it" and once again ducked responsibility for something so stupidly straightforward. TWICE we've had a tree/branch fall on someone's car outside our office and wreck it. No proactive maintenance, so we tenants just avoid a whole section of the parking lot because no one expects them to do anything about it. 1 star because the location is great and there are convenient lunch spots nearby (and that's the minimum stars I can give). Avoid and go elsewhere if you can

Predatory billing and lack of transparency…read more I own a townhouse in a community managed by Emerald Management & Consulting, and my recent experience raised serious concerns about their billing practices and transparency. We experienced water intrusion into our unit through an exterior door off our second-story balcony. I immediately notified Emerald Management because I reasonably assumed that exterior structural issues would fall under HOA responsibility. Emerald contacted a mitigation company, 24ResTech, which came out and addressed the interior moisture over the following week or two. At no point during this process were we informed that we would be personally responsible for any project management or administrative fees. No estimate, hourly rate, or discussion of costs was ever provided. During this time we were told we would need to hire a contractor to make repairs to prevent the issue from recurring. The contractor who inspected the door identified several installation problems: * The head flashing was improperly installed * The door had insufficient weather stripping * The threshold had been installed backwards, sloping inward toward the unit I have no knowledge of any work done by previous owners on this door, and one would assume that any prior work would be documented in HOA or management records. Later we received an invoice from 24ResTech for roughly $1,500 for mitigation work that included removing about one square foot of carpet and running fans for a total of about eight hours. On top of that, Emerald Management charged us $907 in "administrative/project management fees." These charges were never disclosed ahead of time and appeared only after the other invoices had already been paid. When I asked what the charges were for, I was simply told they were administrative costs for overseeing the project. This was shocking considering we already pay over $1,000 per month in HOA dues. Being charged additional administrative fees that were never disclosed and never requested felt unreasonable. Emerald told us we could dispute the charges with the HOA Board and encouraged us to attend the meeting. My husband and I presented our concerns to the board, but a representative from Emerald Management was also present and recommended that the board keep the fees in place because the bylaws allow them. That situation felt like a clear conflict of interest. The management company that issued the charges was effectively advising the board on whether those charges should stand. The entire experience was extremely disappointing. The lack of upfront disclosure, vague invoices, and unexpected administrative fees raise serious questions about transparency and fairness in their billing practices. Homeowners deserve to know what they are agreeing to financially before work begins.

A Warning to Homeowners: Predatory Practices at Emerald Management…read more I urge all current and prospective condo owners to steer clear of Emerald Management. My recent experience with them revealed a pattern of predatory billing, a lack of transparency, and an alarming fee structure. Following a water tank leak in my unit, Emerald, my HOA's management company, assigned themselves to oversee the repairs. Only after the project was underway was I informed of a "special project management fee." There was no prior disclosure of this cost and no opportunity to decline their services, which I had reasonably assumed were covered by our HOA's existing contract. Emerald defines this fee as covering "administrative time and coordination efforts with the vendors." To minimize these charges, I personally handled nearly all vendor communication, scheduling, and on-site supervision. Despite my efforts, Emerald's billing was excessive and unethical. Their invoices included charges for: -Answering my questions about the fee itself, including billing me for the time it took an employee to state they didn't know the cost. -The time they spent responding to my official dispute of the first invoice. -Correcting their own billing error after I pointed out they had charged me for a contractor invoice that my insurance had already paid. Disputing these charges is futile. Emerald is paid by the HOA, which then bills the owner. Any dispute is with your own HOA, not Emerald, who faces no financial risk for their billing practices. Ultimately, their "management fee" totaled nearly $1500--over 20% of the entire repair cost--for a project they barely touched beyond securing initial bids. These practices are designed to siphon money from homeowners who are left with little recourse. Avoid this company at all costs. Just an example of how ridiculous some of the fees are. I've attached two photos of showing me telling Emerald that I will have my insurance the vendors directly. They paid the vendor and invoiced me anyway. I told Emerald that it has already been paid (and I called the vendor for them to let Emerald know). It took Emerald multiple calls to finally correct the invoice, and they charged me $120 for correcting their own invoice mistake.

Personally, I am confused with this company. I had an appointment at Highlands East to review my…read moreinformation for rent. No one was at the office at the time I was supposed to be there. Was I wrong on the time? I do not want to be late on the deadline which is the 10th. I do not understand why we have no one in our office to help us. I will hope a manager is here tomorrow Dec. 6th. Honestly Allied Residential...I am trying to complete what you need. Please help. Thank you. My other requests were completed.

This company manages properties like they manage people Horribly. From putting anyone at a property…read moreto making it almost impossible to speak to their supervisor. Jon the manager of Villa Capri and his boss needs to be fired and immediately. He is very rude and clearly does not know how to complete LIHTC paperwork. The property is deplorable. Form NEVER being cleaned on the exterior or interior but have photos online from YEARS ago that makes it seem like it's a good property. This company needs to be bought by someone who actually cares for the families they serve. I worked for them for only six months before I quit as I realized that this company has not one care about anything other than INCOME.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.