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Natick, MA

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Experimax Middleton - Interior

Experimax Middleton

(19 reviews)

$$

A couple of years ago I purchased an Apple laptop from Middleton Experimax and repairs were made to…read moreanother. Service was excellent and I posted positive comments. Last week I needed advice regarding one of my older laptops; I was also giving consideration to purchasing an IMac. After speaking with Henry, I bought a 27-in. IMac. Took it home, opened the box; there was a glitch. Details are not important; it was a minor miscommunication, mistakes happen. What is important to me is how a problem is resolved. Henry and I worked together to make it right. No waiting in line, no arguments, or "I'll get the manager". It was a simple, polite and professional business transaction. In the end, we shook hands. Though I did not buy another IMac that day, I will return again to Middleton Experimax in a few weeks to do so. Consumers have choices. On-line, big box, Amazon, the Apple Store etc. The above, sterile and impersonal and resolution can be difficult if a problem occurs. At Middleton Experimax you walk in and talk to the owner. My choices are based on relationships. Henry will listen (much better than I do) and work with you to meet your needs. Whether you are buying a box of screws, family gift, or computer, spend your money locally and support the businesses in your community. Middleton Experimax has earned my trust; it is not often I purchase a computer or need repairs, but when I do I will return to Experimax to work with Henry.

Amazing experience with Experimac in Middleton. Brought an old…read more Macbook in that had a corrupted solid state drive and within hours it was fixed. Great prices as well! Couldn't recommend them anymore!

Ati Technologies

Ati Technologies

(1 review)

The people who treated me at the Framingham location was great!!! They really helped me and was…read moreattentive to what I needed. Here's where they will loose clients and people who are injured and going through a hard time. I was hit by another vehicle 3 times. I trusted this company to take care of me. Again at the location they were incredible. The problem is their billing. They have a department that deals with car accidents, but to get hold of them is awful!!! I have been calling for 4 weeks in regards to a resolution and my questions to be answered. I get nothing, but a call back and sorry. I do work full-time so it is not convenient for me to continue to talk to DIFFERENT people who say give me a minute or I am transferred that puts me to an answering machine. No-one picks up the phone. I talked to a women today who stated it takes 5-7 business days to get a reply. Yet I talked to a women named Betty on Friday 3/22 (last week) who stated she would call me back on Tuesday 3/26. Here I am on Friday 3/29 giving her more time and no call. Not even an update. By the way I haven't seen them since last July 2018. My review is a thumbs down if you are going through a hard time from a car accident and need to go over your bill. There is no call to the client at anytime from their billing department to give you a heads up in regards to what is going on. This has been the most stressful experience I have ever uncounted. I will continue to spread my disappointment to my co-workers, friends, parents at sports events, and who ever asks about a physical therapy program to go to.

Centage - softwaredevelopment - Updated November 2026

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