The people who treated me at the Framingham location was great!!! They really helped me and was attentive to what I needed. Here's where they will loose clients and people who are injured and going through a hard time. I was hit by another vehicle 3 times. I trusted this company to take care of me. Again at the location they were incredible. The problem is their billing. They have a department that deals with car accidents, but to get hold of them is awful!!! I have been calling for 4 weeks in regards to a resolution and my questions to be answered. I get nothing, but a call back and sorry. I do work full-time so it is not convenient for me to continue to talk to DIFFERENT people who say give me a minute or I am transferred that puts me to an answering machine. No-one picks up the phone. I talked to a women today who stated it takes 5-7 business days to get a reply. Yet I talked to a women named Betty on Friday 3/22 (last week) who stated she would call me back on Tuesday 3/26. Here I am on Friday 3/29 giving her more time and no call. Not even an update. By the way I haven't seen them since last July 2018. My review is a thumbs down if you are going through a hard time from a car accident and need to go over your bill. There is no call to the client at anytime from their billing department to give you a heads up in regards to what is going on. This has been the most stressful experience I have ever uncounted. I will continue to spread my disappointment to my co-workers, friends, parents at sports events, and who ever asks about a physical therapy program to go to. read more