I bought a new Samsung 10+ on Saturday 7/13, Courtney transferred my information perfectly without issues. I returned the phone on Sunday 7/14, it was just too big and got the Samsung S10 instead. Whitney did not get all my information set up so I made another trip to the store this evening got there at 6:43 PM and dealt with Taylor Washburn, he proceeded to tell me he WOULD NOT make take the time to transfer my photos and contacts due to the store closing at 7:00 PM, that there was not enough time. He told me I could come back at 10:00 in the morning! I was back in my car at 6:56 and was on the phone with AT&T to file a complaint which at this point has lasted 1 hour and 30 minutes. They will gladly help me do it my self, that is not the customer service I expect for spending almost 1000.00 for a phone! I will be going back tomorrow ... to return the damn phone! read more