BEWARE, SCAMMERS, STAY WAY of this store, I left my phone here to replace the back of my IPhone 13…read morePro Max and I was thinking that being part of assurant and it was a reputable company I didn't going to have any problems. When they replace the back plate, they messed the flashlight of the phone, so for second time I left my phone in the store to fix the issue they create. First red flag, the edge of the phone on the back part was with scratches and marks all over I imagine when they they replace the back the first time, the manager or person in charge of the store told me that he will fix that this time. So they proceed and open the phone and did the repair for the flashlight. After a couple of they the phone was "ready" and apparently everything was working properly until I try to pay with apple pay or use the wallet ( the sensor for that wasn't working), then went to a concert try to use the phone as a ticket no working, went to the store for the third time, he told no worries sorry for that and bla bla bla. They "fixed" and when they gave the phone back the sensor was not working. Fourth time to the store to fixed that but this time was worse. The person that was working in there was fired and they told they will take care of the problem. Today when I try to pick my phone after being in the store for 5 days. He told me the technician told him that was a problem with the mother board and if I want to fixed will be $150 for a issue they create. Basically I spent $160 to replace the back Cristal of my phone and I need with a phone with scratched, a messed up mother board and scratches all over the edge. STAY AWAY OF THIS SCAMMERS

Really good communication and interactions! Fixed my iPhone 12 Pro Max screen in about 10 minutes…read more Highly recommend this location to anybody who is needing repair.

Amazing service, got my phone in perfect shape the day after. definitely recommend for all your…read morerepair needs

Excellent experience with cellular port. I just got fixed my iPhone XR with best price. They have…read moreGood collection of cellphone cases. And I also bought a new case for my phone. Highly Advocate.

I brought my iPhone 13 Pro Max to get repaired due to water getting inside. Abu was kind enough to…read moreexplain the damage to the lcd screen and did a good job replacing it in 30 minutes. He mentioned that repair is covered with 45 days warranty should I have any issues after the repair. Thank you for helping.

I brought in my Samsung Galaxy S10+ to Abu for an EMERGENCY! It would not turn on and when it…read morecould it said the motherboard was crashing. Abu was quick and efficient to let me know it would be a 2 day job to further investigate. He quoted me a price that i was not comfortable making and instead helped me recycle my old device. His transparency in regards to pricing and difficulty of work was well worth the my time.

Worst experience ever, I went in today to upgrade my phone, I waited 30 min to be handed off to a…read moreyoung Hispanic girl with big square glasses wearing a hoodie. Rudest interaction I've ever had. She grabbed my phone out of my hand trying to gain access, she was the rudest wet blanket I've ever encountered. She also spoke to me like I was stupid. She obviously hates her job. I left and went to another location and had a wonderful and easy experience. Won't be back to this location at all

i've had my screen protector replaced at at least two different Verizon stores over the past six…read moremonths and this one arbitrarily says they don't honor that. What am I supposed to do? Call every single Verizon store to see which one does and which one doesn't honor my warranty? They said they don't do it because they're a corporate store. What the hell does that even mean, I have a Verizon phone. Are you trying to tell me a private service is selling me Verizon phone service?

Greeted and helped quickly. Thanks to Daniel for getting me sorted and on with my day efficiently…read more Awesome employees

I've been a T-Mobile customer for over 15yrs now and they have been great as a service provider;…read morehowever, transitioning to Katy it has been a not so pleasant experience. I was made aware by the customer service (1-800 number) that the area I live in is a dead zone, which is horrible from a safety standpoint. But the Morton Ranch Store made up for it all with the warm service, patience, and professionalism. Mr. Mo & Alexis were simply a joy to speak to. I got my shield protector replaced and also looked at the latest technology in the selection of Smartphones. If you are in need of new gear and information regarding your current service go see these great reps!!!

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

I had the BEST!!! experience when I was there. Ask for Loysha! she was super informative, helpful,…read moreand found the best fit for me and my family's needs. Wow this store has stepped up their game!!! Thanks Loysha you rock!!!

This t mobile wasn't helpful at all, i knew what i wanted prior to walking in because i had spoken…read morewith a rep for T-Mobile earlier that day, the guys in the store ignored what i wanted and lied about not having the product (xr) also lied about my trade in saying it wasn't possible for me to do that. Long story short i went to another T-Mobile store 10 minutes later about 3 miles away and they service me well.

I have been trying to get the new iPhone 17 pro max since they came out. I have called several…read morestores in the Katy area but to no avail. I had setup a pre order but it wasn't t due to ship until November 10th. Yesterday I called this store which is the one I have dealt with for years and they had one. I rushed in and met with Luis and he took care of me. We set down and literally in minutes he processed my upgrade and had me on my way. He even offered to send my trade in back for me which I will drop off today. Quick excellent service so I guess I will stick with them.

The store is supposed to be a corporate store. The employee John was rude and condescending. He was…read moreunable to assist me with my account. It is no wonder this store has a low rating.

They were able to fix my boyfriend's iPad 7th generation within a day. He just had a cracked glass…read morescreen, it only cost $130 to get it fixed. Only sketchy thing was that they asked for my boyfriend's iPad password, which is weird because he only needed the screen fixed and this didn't relate to anything in his device. Overall, good experience!

Friendly service and was able to fix my Apple Watch screen at a reasonable price. Added bonus was…read morethat the whole service was done in under 30 minutes.