Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Highly recommend! Fixed shattered Android screen and received back good as new. The part had to be…read moreordered as this is was not a popular model but the item was shipped from China and came pretty quick. Good customer service. Thank you!

This my 4th phone that we fix with We Fix IPhones. My family…read moreand I are so happy with the services that they provide. They are transparent and they come to you. I'll be contact with you for another phone so you can fix. Thank you for the GREAT service you provide and coming out to my job today!

I used this company back in 2020 and he was vert quick came out and fixed my iPhone SX front…read morescreen. So i did not hesitate to call him again for the back glass of my iPhone 13 pro Well Tom came over and sat in his van and fixed my iPhone 13 pro or at least I thought so. I came inside and not 10 minutes later my front screen was popping off of the phone. I messaged and told him about this, and he responded back with telling me that because they had to remove the clips to remove the back the front clips might be lose well it was more than that the LCD screen was off and on even when it was just sitting there on the table. I messaged again that morning asking if someone could come and look at my phone because I cannot send him a screenshot of the damage obviously and he blew me off for about a week. Finally, he had someone named Ian come out to look at the front screen and Ian told me that the clips on the front were,gone so I got my iPhone 13 pro fixed the back glass was broken on it nut nothing was wrong with the front of the glass at all. After booking an appointment someone who has an issue with their work you are no longer important because they won't come back and fix it unless they charge you again and again they don't even give you a discount I learned a lesson to never do business with someone who is not apple certified yeah he charges 100 dollars to fix your phone however it takes him all of 3 minutes to do it and it'll be broken again in less than a month so if you just bite the bullet and go to an apple certified place and pay maybe 200 your phone will still be eligible for trade in and it won't break permanently in a money or less i mean if you want to throw the phone away let him fix it or if you think because someone knows something you don't you can watch a YouTube video and learn how to do it just as easily and not give your money to this greedy man he is hands down a crook i promise you the biggest crook!!! Your response to my post about your company shows right there that you truly are a piece of shit I mean most businesses ask the person how they could've made their experience better bot not you. You already know you are a piece of work and you'll just about do whatever you have to do to get a sale and if someone has an issue with your work you are 'too busy' to come back and look at the work you did but if they have something else their wanting to pay for you'll be right there. It's all good I have seen your type before you wont make it long in life. You;ll end up dying early of something like a heart attack or something bless your heart.

The Repair Plug was fast and efficient in replacing my IPhone 6s cracked screen. The process was…read moreseamless. The Repair Plug is professional, friendly AND mobile! I will most definitely refer The Repair Plug to everyone I know. -Satisfied Customer Tiffany

He comes through with great service and reliability whenever possible! I had a rough week with…read morephones and had to replace 2 screens within 4 days. He was right there when I needed him and was super quick at responding and helping me out because I needed my phone for jobs to call me during my search. Great service. Super recommendation from me!!!!!!

My go-to for phone repair - quick service, super high quality, great value for an excellent price,…read morewith rapid response. This is my second return trip for another phone screen break in the family --- I came back because they are excellent, friendly and polite, attentive to the service needed, and super simple to get the phone back in our hands and us rolling back on with our day in Roswell / Alpharetta. Love these guys!

Very nice staff. Pretty fast, very reasonable prices. Replaced my iPhone screen for just $60!…read more One small point: store needs a good cleaning. Trash on floor, food on waiting-area tables. But fair work for a good price!

Big shoutout to Marcus. He is gennuinely the best person if you have any issues with a phone…read more My Samsung S22 ultra was not turning. Firstly, he diagnosed it without any charge. Then he tried re-balling it which took him 3 hours and even after that when it didnt turn on, he tried doing it again for 3 hours without charging a penny. I am so thankful to him for helping. Cant recommend enough! The best place for any repair.

This place is awesome. Wish I got the name of the professional that helped me. My grandmother…read morepulled the cord out of her remote to her lift chair. This chair is critical for her daily mobility. Someone at Batteries Plus in Woodstock recommended MarTech for micro soldering. I took the cord and remote and it was fixed in 2 hours. My understanding of micro soldering is taking a pen point sized spot on a microchip and attaching a smaller wire. This place is awesome. Great price and super fast. 3 weeks later and the remote is still working great.

This place is awesome. Owner 'Allen' was so courteous yet professional. I had a problem with the…read morescreen of my teen's iPhone 6s Plus. His diagnosis were so right and the good thing beside outclass service was the pricing, so reasonable. It will not be fair if I don't mention his assistant who was very knowledgeable and handy. Me and my daughter are impressed, happy and will definitely go back for any compu repair also recommending people to go there for Fast and great customer services and their pricing.

Great customer service at a very affordable price. I have an iPhone 6S plus that I needed to get…read morethe screen fixed so that I could trade it in for a new phone. I spoke with one of the representatives who was kind enough to make sure that they had the repair kit for my phone available, and told me while she was looking that even if it was not readily available they would go get one to make sure that they were able to perform the job for me. I really appreciate her for that. Thankfully they did have a kit that met the needs of my phone available. I asked her what the price was going to be, thinking that it would be upwards of $100. To my surprise, it was $50! I asked her what the availability to have the screen fixed was and she told me she could do it now because it would take her at most 45 minutes. I was really shocked! I have had my screen fixed before and it took 24 hours! To further my surprise it actually only ended up taking her about 30 minutes. I do not know what she did or how she did it, but the screen fixe has made my calls clearer and seems to have also made the phone function better. She was even able to tell me after she fixed it whether or not there was any water damage. Color me impressed, but you do not get great customer service like this today. Will definitely be back and recommending people to them!

awad did an amazing job extremely professional and was done in 15 min would recommend to anyone…read morepricing is good and being mobile is an extreme plus will come back if ever needed again

Less than a week ago. My PlayStation 5 was overheatiing so called top notch because of such…read moreexcellent reviews He explained the problems why it was overheating and assured me that he was going to take care of the problem and I was so excited cuz I thought it was someone that actually knew what they were doing but instead I got charged $300 and exactly 94 hours later my PlayStation cuts off and won't stay on for longer than 40 seconds and I have a video to prove it. So I call the company not once not twice but several times and each time I was told that the supervisor would give me a call back that was a lie no supervisor has called and this company is not taking accountability. Actually breaking my PlayStation cuz before they came out. I could play my game now. I can't play it at all. This company is not worth the money that they charge to do nothing

THEY TAXING $240 to fix 2 phones screens.... For a simple…read morefix that dont even take 30 min?? They obviously dont want new customers and their prices reflect that. One of the quotes i got was literally half that not exaggerating. But both of them were way cheeper than day tech

Was kind and honest. They didn't just charge me for a new cell phone charging port replacement like…read moreI initially asked. Technician cleaned my cell phone port and checked to see if it had issues charging. Was in and out in less that 5 minutes. Highly recommend Daytech Device Repair because of their honesty and quality in service.