Dr muller is a wonderful person and very carrying dr, she is very knowledgeable about her work…read more Staffs are always friendly, helpful and professional. Facility is always clean, sanitized. TV and the entertainment system is above and beyond. Always there is a give a way bag after each visit.

Overall my experience here was less than expected. I have had no ability to get a cleaning done due…read moreto their ever changing schedule and being booked months out, and the emergency care I received left me in pain and ending up getting a root canal and even that did not remedy the pain in total. It took MONTHS to not have pain daily after repeat adjustments and multiple temp crowns. I had a break so likely the trauma caused would have resulted in a root canal but I don't feel like they were conservative in their approach with me and my tooth was filed down to nearly nothing. Another dentist mentioned this could have caused the delayed healing and extended need for time to reduce inflammation. I have days even still that the tooth does not feel right. It's been about a year. That isn't a good feeling with having spent thousands on ONE tooth. This was my first crown and I have good teeth and hope to never have to be back in anyone's office for another but I have thankfully found a good dentist that I don't have to question.

I genuinely can't say enough good things about Prosper Family Dentistry, especially Dr. Summer. The…read morecombination of technical skill, attentiveness, and care has completely rewired my understanding of what a dental experience can be. I didn't even realize I was an anxious dental patient before coming here -- I just assumed all dentists were uncomfortable, dismissive, and something you had to "get through." This office is the exact opposite: * They explain everything and even test tools (like the drill outside your mouth) first so you know what to expect * They actively watch your body language and check in if you seem tense or uncomfortable instead of pushing through * Even the numbing process itself is surprisingly easy (topical first + distraction techniques so it's barely noticeable) Beyond that, the level of care and education happening in the office from the full staff is just different. I've overheard dental hygienist conversations guiding patients on things like hydration and electrolytes, preventing teeth discoloration, and even thoughtful education destigmatizing cold sores with younger patients. It feels like a healthcare environment, not just a transactional appointment. And most importantly -- the work itself is exceptional. After two years as a patient, I finally replaced a yellowed and chipped front tooth filling I had avoided for years (um, decades?) because I didn't trust anyone to not make it worse. Dr. Summer took time to understand my concerns, moved efficiently through the uncomfortable parts, and then approached the final result like an artist, carefully matching color and refining until it looked and felt completely natural. If you've ever felt hesitant, dismissed, or anxious about dental care -- this place will change your mind.

Great experience with this office and Dr Summer. They give you all your options and saved me from…read morean unnecessary procedure that another dentist recommended. Be on time though! They are strict about appointments!

I don't enjoy going to the dentist, but I couldn't ask for a better experience when I'm treated at…read morethe Nielsen Dental Studio. Prompt, polite, professional service is their standard.

I am very picky when it comes to dentistry. I feel like I finally found one I trust. Everyone is…read moregreat.

This was one of the most frustrating and unprofessional experiences I've ever had with a dental…read moreoffice. A few days ago, I called to schedule appointments for myself, my wife, and our two daughters. I spoke with someone at the front desk who took all of our information and said she found appointment times that would work for all of us. After putting me on hold for about 15 minutes due to "system issues," she asked me to repeat all of the information again--which I did. Then, about 25 minutes into the call, she suddenly laughed and said, "I'm so sorry, I'm actually just an intern--I can't schedule appointments." She transferred me to her "boss." A few minutes later, another person got on the line and started the same process, running into the same issues. Then, about 7-10 minutes into that call, she also said (laughing), "Sorry, I'm actually just an intern too--I can't schedule appointments. Can we call you back tomorrow or the next day?" I'm not exaggerating--this actually happened. I called back today to follow up (the only reason I was trying to use this office is because they offer pediatric dentistry, whitening, and ortho all in one place). The phone rang endlessly multiple times. When I finally got through, I was routed to an AI assistant. I hung up and called again, reached someone who couldn't hear me, and then got hung up on. Calling back again led me right back to the AI system. At this point, I have zero confidence in this office's ability to handle something as simple as scheduling--let alone actual dental care. I would strongly recommend looking elsewhere.

I have been a patient at this dental office for some time, but unfortunately, I had a very…read moredisappointing billing experience that I think others should be aware of. In late 2026, I received a call that my regular dentist at this office had left and that I would be assigned a new dentist. I agreed to this as it sounded like a default and I had an ongoing relationship with the facility. What they did not tell me is that this new dentist was not credentialed for Delta Dental (out of network) - one of the largest insurance providers for dental services. I can go almost anywhere with my coverage. In January, I had a major service performed on my teeth. It wasn't until I received a check in the mail from Delta Dental to pay to the dental office on January 29, 2026 (which was not the standard process) that it was implied (after I called) that they "may be" out of network. Their lack of professionalism and transparency around insurance status and costs is going to cost me upward of $1000 unnecessarily and a lot of back end administrative work between my insurer and them to get them paid the contract price for the insurance share. If I had a clear choice between Dental Office of Prosper and any other dentist to save thousands, I clearly would have chosen another dentist. When confronted with this they said they would put a note in my file that I want to be advised of a network change prior to service (well duhhhhhh). When I expressed interest in not ever doing this again, they indicated that the doctor in question is almost credentialed and will be by the end of the month. I think this whole effort of secrecy on the dentist's major in-network status is a hustle to keep clients. I plan to make a report to: - Delta Dental member services - Texas State Board of Dental Examiners - Texas Department of Insurance I hope the office improves its insurance verification and communication processes so that other patients do not experience the same situation.

They staff and dr but as an existing PT with the phone system they have can be hard to navigate…read morethrough. They are fine as a dentist but when my implants failed and I needed to have them removed the oral surgeon warned me NOT to have more put in because 1they could fail again but 2 most importantly putting them in could break my jaw. I told the dental assistant this this and the dentist kept insisting on putting implants in even though he told I didn't want them and why. I guess he finally got pissed and finally sent us somewhere else. Was the best thing that happened for me. Affordable Dentures and implants are phenomenal!!! They really listened to what we said and what the oral surgeon told us

The dentist here really cares about making a plan for the best looking results. The staff was very…read morekind on the phone and great response time! I will return for any dental care I need!

I am 3 years late in writing this amendments to my prior review…read more After, I would say 2-3 years of being a patient here. I was told that they were opening an additional office. Then (even though I had an appointment with Dr Chang) I was switched to an Indian Dr, who had substandard equipment in the same office. She inspected my teeth (after my cleaning) and then proceeded to insert 2 hands to stretch my mouth out. (Never in my many decades of seeing dentists has this been a protocol) She said it was to inspect my gums. That was my first and last appointment with her and Waterview dentistry . I asked when Dr. Chang would be in and they were very vague about it, saying he comes in and they don't know when he will be in the office. I did my research into highly rated dentists. I do not want to be paying for substandard care. Will NOT be going back there ever.

My prior dentist is/ was fine. No complaints. But, I went…read moreto Waterview for a teeth clean with Hygienist, Pat and discovered an entirely different experience and so happy with it. Dr Bandal was clear and concise without being abrupt. The hygienist was efficient all the while being gentle. She checked often if she was hurting me.

My kids and I were in two weeks ago (10/06/18) for our 6 month cleaning and exam. Our experience…read morewas great once again! You guys know exactly how to take care of your patients. Dr. Land and his entire staff are amazing! He took the time to get to know us and didn't seem rushed or anxious. Everyone is friendly, knowledgeable, professional and they love to smile! Our recent visit for cleanings went very well. Great job Minty Fresh!

Tried to upsell me right away for a procedure I did not need…read more ..................................................................... ..............

I'm new to McKinney so this was my first visit to a dentist here. The staff were very kind and…read moreprofessional. The level of care was far above any experience I've had in a dentist's office. Katy was my hygienist and she was professional, knowledgeable, thorough and gentle. Amazing! Dr. Do also was great! I didn't need any work done but he spent time with me, answering all my questions with kindness and patience. I left Red Oak Dentistry knowing I had found my new dentist and I would be in good hands going forward.

All of the above, the Hygiene is really nice and friendly not to mentioned that she point out some…read moreof the thing that is required to get it done and what is not, i would recommend any one that need dental done right .

I retired from the dental field after nearly 30 years before we moved to Texas and I did my…read moreresearch before coming here. I am thankful, because I 100% picked the right office for my family and I and I have total peace coming here. I cannot say enough good things about this office. First off, you can tell immediately that Dr. Chandler is a really good person in general and cares about people. He is also excellent at what he does. He also does what's best for the patient, not just the minimum. (Even when a patient would never know the difference either way.) He has the latest technology that many offices do not have, which means faster dental appointments and injections are not always needed. He is great with kids and his entire staff is kind and helpful. I would highly recommend this office.. and this is coming from someone who values excellence in dentistry and patient comfort. This office is exceptional.

My wife and I had a very poor experience with their billing clerk. She was rude and made us feel…read morevery bad. The billing department is horrid and obstinate. Did not get a receipt for our payment of $752.00 for regular cleaning and x-rays. The billing clerk rudely grabbed the credit card receipt from my hand. Have called the office numerous (leaving a message) times for them mail me a copy with no results. We asked for an explanation of the bill and she got real defensive. (Our only comments with this exchange was asking for an explanation-I did not raise my voice)

We brought our newborn in to have her tongue and lip tie released. Dr. My and her team were…read moreabsolutely wonderful! They took such gentle, compassionate care of our baby and made sure we felt informed and comfortable every step of the way. We're so grateful for the kindness, professionalism, and excellent care. Highly recommend!

We just moved to the area and I took my 2yo to visit Dr. My and had the most amazing experience…read morewith her entire team. The front desk staff was lovely, the tech/assistant was great with my son and very personable and Dr. My was fabulous. If I personally had a dentist this great I'd go more often. My son gets iron stains on his teeth so I take him in often to get them cleaned. She had him sit with me and lean back and he didn't seem bothered at all. We literally walked into the office with him screaming and left all smiles. I cannot say enough about stellar experience. 11/10! Office is also so cute and kid friendly and got my son in a much better mood right away.