After interviewing approximately seven solar companies, reading reviews, comparing pricing,…read moreevaluating customer service, and reviewing BBB ratings, I ultimately chose SunMade Solar Energy to expand my existing solar system. One thing that stood out immediately was that their pricing was highly competitive with the other companies I considered. While pricing was important, what really set SunMade apart was that they hold both solar and roofing licenses. This gave me additional confidence because I previously had a bad experience with another solar company that damaged my roof, failed to fix the problem, and later went out of business, leaving me to pay for the repairs myself.
Our sales representative, Jon Bernal, was professional, patient, and knowledgeable. He answered all of my questions and never made me feel rushed. There was one item that the system designer later clarified, and although it wasn't a major issue, Jon personally reached out to notify me of the changes. That level of integrity and accountability meant a lot to me and demonstrated that he genuinely cares about his customers.
The installation crew was professional, arrived on time, kept the work area clean, and communicated well throughout the process. After installation, I noticed a section of concrete that had become uneven due to settling. I contacted SunMade, and they returned within days to correct the issue and followed up to ensure everything was satisfactory. That kind of customer service is becoming increasingly rare.
The entire process moved efficiently. Our first meeting with Jon was on March 28, we signed on March 30, the system was installed on April 27, the meter collar was installed on May 13, and we received Permission to Operate about a week later. Jon also helped us identify and secure available rebates. I would also like to thank Tara in the office. When I needed copies of my contract documents, she provided them promptly and without hesitation.
Another positive observation is that the owner, Oz, appears to be actively involved with the company and personally responds to customer reviews. I noticed this during my initial research and felt it reflected a company that values customer feedback and satisfaction.
At the time of this review, SunMade Solar Energy held an A+ rating with the Better Business Bureau. Based on my experience, they delivered competitive pricing, excellent communication, professional workmanship, and outstanding customer service. I would not hesitate to recommend SunMade Solar Energy to anyone considering solar for their home.
