I have been a regular customer of Fashion Cleaners for almost three years. I come in every week to…read moredrop off my suits, shirts, and business clothes, and I have never had a problem until today. Today, a woman who said she was filling in from the Fort Myers location was working at the store. I understand that employees may have different procedures and that special items may take extra time, but the experience today was completely unacceptable. I waited roughly 25 minutes while she went through another customer's items in extreme detail, and then when it was my turn, she began unfolding sleeves, inspecting every shirt, unbuttoning collars, and explaining how customers sometimes bring in damaged shirts. I bring my clothes here every week. These were regular shirts and a suit, not unusual specialty items. I was not asking for anything complicated. I simply needed my items counted and checked in the way they have been for years. Instead, the process felt unnecessarily slow, uncomfortable, and excessive. It felt like I was being treated as if I had done something wrong before anything had even happened. When I politely asked whether I should leave and come back because I had already been waiting a long time, she became defensive and made a comment along the lines of, "I hope you're having a better day." That was completely inappropriate. I was not upset when I walked in. I became upset because the service was slow, uncomfortable, and unnecessarily confrontational. Another issue was that customers were waiting up front and she was not visible for quite some time. I understand she may be new to this location, but customers should not be left waiting while the check-in process becomes this drawn out and inefficient. I have been loyal to this location for nearly three years, but I will not continue bringing my business here if this is the way customers are going to be treated. I do not want to deal with that employee again at this location. This was not the normal service I have received from Fashion Cleaners, and I hope management addresses it immediately.

Cannot accept clothing for repair unless the seamstress is actually on site or will not I should…read moresay. Very inconvenient. It's not like there is a line outside the door or something. This business model could be improved.

Fashion fresh screwed me for the last time by not delivering once again so I decided to try these…read moreguys that are in the next plaza over. They're closed in the middle of the afternoon on a Saturday and they're closed on Sunday. The only two days most people have to run errands like picking up/dropping off dry cleaning. With that kind of "business sense" I'm not going to trust them with my clothes.

Brought in pair of shorts twice with the same stains. 1st time they did not mark where the stains…read morewere. Came back with the same stains again they did not mark where the stains were. I asked her to mark where the saints were so they wouldn't miss them again. She said she would when she moved them to the back. Surprise, surprise. STAINS STILL THERE! went to another store stains are gone. No more

Customer service is absolutely the WORST I have ever experienced. Consistently rude, disrespectful…read moreand unprofessional. I will NEVER use this place for anything and would not recommend it to anyone. Have had items missing, definitely count your items!

Outstanding service every time! This business has three of the most wonderful employees Martha,…read moreAngie and Jennifer go above and beyond to ensure customer satisfaction. Reliable, efficient, and welcoming highly recommended!

Friendly staff and good service. They have a drive thru. Clothing always came out well. If you…read morehave leather it will be sent out to Miami. Could do a quicker return though. No 1 day service , 3+ days depending on when you drop off.

Do not know how to break a collar correctly. If you wear dress shirts - DO NOT bring your shirts…read morehere for cleaning. Just had to take a shirt back for the 3rd time due to it having "half a collar" the way it was broke. Embarrassing...... They are not good. Go elsewhere.

I thought I'd found a great cleaners but for the second time I went to pick up my laundry to have a…read moretotal cost presented that I knew to be wrong. Roughly $4 per shirt and for 3 shirts it couldn't have been $20++. So I challenged citing the multiple times they'd laundered these same articles so why they change? The reply used cited the fabric type so I challenged again having had this exact same reasoning a time before. No, these are 100% cotton; no man made fibers. This time this new attendant takes my shirts back to hang them so she can visually inspect the tags; then asks for my phone so she can confirm they've been laundered before. After may a 10min delay, I get my credit and drive off; never to return. Seriously this isn't a lot of money each time but to challenge and spend minutes reading each shirt tag...I vote with my wallet!!!

Marisa is the best! She took such good care of my garments and was the sweetest to work with. I…read morehighly recommend going here if you want a dry cleaners that is fair, friendly and does an amazing job.

From the care that I got from the employees to a sweet note from the owner to the wonderful laundry…read moreservice, I cannot recommend this place enough

great service, staff was very helpful and friendly. We are…read morefrom California and came for the AYF championship. Great place and convenient since they have you exchange cash for coins

When I followed up, they reviewed my account and came to an understanding of the situation. There…read morewas all the problem in a very acceptable manner.

I was charged over $16.00 to put a simple stitch in a broken zipper. Not a new zipper or…read morereplacement, just a simple stitch at the bottom of the original zipper on a 1/4 sip pullover. What a RIP OFF.

Never again…read more Apparently their business model is to gouge the customer the first time and not care if they ever return. I took in a warmup jacket for a simple zipper replacement. This would be about a $20 job at home. At this joint, $47! I was stunned when I picked it up. The lady at the counter said she always tried to warn people about the price when they drop stuff off because people are often angry when they pick things up and it costs a lot more than they were expecting. Hell, I could have thrown it out and bought a whole new warmup set for less! So save yourself the headache...don't go in the first place.

Dalva is the BEST seamstress in the world seriously!!! I'm speechless .. i gave her a midi dress to…read moreturn into a formal long dress for a wedding and she blew me away Very neat and clean AND she finished it in a timely manner!!! I will deff be going back to her for sure

Excellent, fast service. Reasonable pricing. Friendly staff. So organized. I went during a busy…read moretime & they still completed my alterations quickly.

It was a quick response and great follow up for request made…read more The service was great, my item was tailored to my liking and in a timeframe acceptable for me. The cost was more than originally quoted, but since it was tailored to me there was some additional work necessary, so I was pleased with the value of services. I would definitely recommend ZH Dresses and Alterations.