I originally thought this would be a great place to get alterations done. I spoke with the lovely…read morelady that helped me out two weeks ago. I pointed to my dress that had big pulled apart in the inseam. She told me the price which I thought was expensive but I just wanted both sides fix. While this might not be a review towards the Tide Dry Cleaners since they take alterations to a different company. I believe they should at least check to see if the job was done correctly. Let me say all staff was pleasant and happy to help. I didn't even care that it took two weeks to get my dress back. I got to my car to see how it looked. Left side of the dress was great. When I went to the right I noticed it was not fixed. I just paid $20 to fix plus $15 to f and clean my dress. I honestly thought about telling the staff. I didn't want to deal with the hassle of waiting another two weeks for my dress and had to rush to a meeting right away. So I left in good terms and will not return to this establishment. If anyone knows of any other cleaners who do alterations and are fast in the Naples location please let me know. Update: I spoke with Amanda who had emailed me the same day about my incident with my dress. Amanda was professional and very apologetic! I was not expecting an email and a call right away. I was not expecting her to also be so generous. This in my opinion is outstanding customer service! I understand mistakes happen. I am just so happy to get my dress fixed! Thank you Amanda!

Service with a smile from Kelsey at Tide Cleaners. Tide is not the cheapest, but they are fast,…read morepolite, organized, and do a very good job.

Never again…read more Apparently their business model is to gouge the customer the first time and not care if they ever return. I took in a warmup jacket for a simple zipper replacement. This would be about a $20 job at home. At this joint, $47! I was stunned when I picked it up. The lady at the counter said she always tried to warn people about the price when they drop stuff off because people are often angry when they pick things up and it costs a lot more than they were expecting. Hell, I could have thrown it out and bought a whole new warmup set for less! So save yourself the headache...don't go in the first place.

Dalva is the BEST seamstress in the world seriously!!! I'm speechless .. i gave her a midi dress to…read moreturn into a formal long dress for a wedding and she blew me away Very neat and clean AND she finished it in a timely manner!!! I will deff be going back to her for sure

If I could give a - I would. Brought my laundry in, told when it would be ready and the date and…read moretime were on the slip. The date was the day before a trip. When I can to confirm the day's deliveries were in I was told it would not be in for 2 more days. That doesn't help when you're leaving the next day. I was told by the woman who answered if I had said I needed it she would have told it wouldn't be ready - regardless of what the slip says. Terribly annoying... Yes, a first world problem... but... a terrible way of doing business.

My boyfriend and I had dropped off two comforters at this cleaners on Fri July 21st. One comforter…read morewas ours and one was our roommate's. We were assured that they would both be ready the following Monday and that they would call to notify when we could pick them up. Monday comes and goes and we had not heard from the cleaners. We had a busy week and were going out of town that weekend so we just let it slide and picked up a cheap $10 blanket from Walmart in the meantime. The Monday after we were supposed to pick it up comes and still no call. We called them and they let us know that one of the comforters were done, but the other had been misplaced somewhere and that they could not find it. Okay... So we go to pick up whichever comforter was done, which turned out to be our roommate's (go figure). Over the course of the next few weeks, we would call frequently to get an update on the whereabouts of our comforter. The receptionist would tell us the same thing each time we called and assured us she would call back by the end of the day with an update; not one time did she ever call back. The only piece of information she could give was that the store has several locations and that it's possible it may have been sent to any of those locations for whatever reason. I guess they have a certain store they bring comforters to? Doesn't even matter... Since she was absolutely no help, we insisted on speaking with a manager or owner, who were conveniently never available when we called either. Promises were made that someone of higher authority would be in contact, which was false. We expressed to the receptionist that all we want is our comforter and a refund, which sounds fair considering it had been almost a month since we've had a comforter. She was shocked that we would want a refund, as it had "not yet been a full month". It had been 3 weeks, close enough. End of August comes, still no comforter. We called again and were able to speak to a manager finally. We explained the situation and he says he understands and that he will try and look for the comforter. The best part was when we found out this was not an uncommon situation for this store. He said that it's happened so many times that people hadn't had their belongings for almost a year. I'm sure that was meant to justify what happened to us. We get another call just minutes later from another manager who has located the comforter, WITHIN THEIR STORE. It had not been touched because supposedly there was a different receptionist filling in that day who took in our comforter when we dropped it off & was unaware we had to sign a release for the type of comforter it was, so it could not be cleaned until they had a signature. I am extremely disappointed in the service we have received at this facility. Our comforter had been sitting in the same spot from Day 1 for 2 months. When we were finally able to pick it up, no manager was there to give us the refund. Even though the receptionist knew we were to receive the refund, and knew exactly who we were considering we had called and came in person multiple times to check up on the comforter. She denied us the refund because she didn't think the color matched what we had described it was. Probably because after being washed it went from a dark blue to a faint grey. Didn't bother debating, we dealt with this place enough. We were just happy to have our comforter back. Long story short, don't bring your belongings here unless you want them to become lost and receive them back in almost two months. And also if you want terrible service.

When I followed up, they reviewed my account and came to an understanding of the situation. There…read morewas all the problem in a very acceptable manner.

I was charged over $16.00 to put a simple stitch in a broken zipper. Not a new zipper or…read morereplacement, just a simple stitch at the bottom of the original zipper on a 1/4 sip pullover. What a RIP OFF.

Customer service is absolutely the WORST I have ever experienced. Consistently rude, disrespectful…read moreand unprofessional. I will NEVER use this place for anything and would not recommend it to anyone. Have had items missing, definitely count your items!

Outstanding service every time! This business has three of the most wonderful employees Martha,…read moreAngie and Jennifer go above and beyond to ensure customer satisfaction. Reliable, efficient, and welcoming highly recommended!

Great quality, great service, and great pricing I recommend this cleaners to everyone.read more

The lady at the front and on the phone was very rude and disrespectful. No customer service skills…read moreand lost a piece of my garment. She was not helpful at all and was bothered by the simplest questions. Very disappointed. My garment reeked of the chemicals they used to clean it, I couldn't even wear it because the smell gave me a horrible headache. Will never use their services again.

No extremely unorganized Not the same ownership As before…read more Been a customer for 10 years and I can see the difference in the quality of their work. You get what you pay for.

The owners are CROOKS, LIARS AND HORRIBLE people. We have asked for NO STARCH. They ignore our…read morerequest. The ironing is ALWAYS mediocre but we continue to return. But the last time I went in - Saturday, February 17, I found my plea for no starch ignored. A woman in line behind me backed me up that they NEVER liste to requests and that my husband's shirt was HIGHLY starched. But the FINAL STRAW is my expensive, new blouse which I asked them to be careful with CAME BACK WITH ONE BUTTON BROKEN OFF!!! The young woman who runs the store promised to have the owners call me during the week. I never heard from them. I truly wanted this to work out. I called her again but her hands are tied. It's not her fault she works for unscrupulous people. We have brought our drycleaning to these people for years. We've spent hundreds of dollars on dry cleaning. Let's not talk about misfortune in supporting this business, let's talk about shame!!!!

great service, staff was very helpful and friendly. We are…read morefrom California and came for the AYF championship. Great place and convenient since they have you exchange cash for coins

Got there name from a friend, needed every piece of clothing, linen, towel, bedding. It was hundred…read moreof pounds, Omg the people who there, all where nice and very helpful. Picked up loads every day for a week, they helped me load everything if I could give them 10 stars I would.

The do a great job! Very clean inside also. Definitely would recommend. I will be back!read more

Friendly staff and fast service. I needed last-minute alterations for a skirt - and was told to…read morebring it in by midday to guarantee they'd have it done by the next morning (they had the alteration done that afternoon!). I do wish they had their prices listed (unless I missed it). It's pretty much the people in the front ask the seamstress in the back room what should be charged. I thought what I was charged was high, but I needed the skirt shortened for an event. They have fitting rooms for you to try on your item before and after alterations. Despite the cost, I'm happy I found this place!