I originally thought this would be a great place to get alterations done. I spoke with the lovely…read morelady that helped me out two weeks ago. I pointed to my dress that had big pulled apart in the inseam. She told me the price which I thought was expensive but I just wanted both sides fix. While this might not be a review towards the Tide Dry Cleaners since they take alterations to a different company. I believe they should at least check to see if the job was done correctly. Let me say all staff was pleasant and happy to help. I didn't even care that it took two weeks to get my dress back. I got to my car to see how it looked. Left side of the dress was great. When I went to the right I noticed it was not fixed. I just paid $20 to fix plus $15 to f and clean my dress. I honestly thought about telling the staff. I didn't want to deal with the hassle of waiting another two weeks for my dress and had to rush to a meeting right away. So I left in good terms and will not return to this establishment. If anyone knows of any other cleaners who do alterations and are fast in the Naples location please let me know. Update: I spoke with Amanda who had emailed me the same day about my incident with my dress. Amanda was professional and very apologetic! I was not expecting an email and a call right away. I was not expecting her to also be so generous. This in my opinion is outstanding customer service! I understand mistakes happen. I am just so happy to get my dress fixed! Thank you Amanda!

Service with a smile from Kelsey at Tide Cleaners. Tide is not the cheapest, but they are fast,…read morepolite, organized, and do a very good job.

Never again…read more Apparently their business model is to gouge the customer the first time and not care if they ever return. I took in a warmup jacket for a simple zipper replacement. This would be about a $20 job at home. At this joint, $47! I was stunned when I picked it up. The lady at the counter said she always tried to warn people about the price when they drop stuff off because people are often angry when they pick things up and it costs a lot more than they were expecting. Hell, I could have thrown it out and bought a whole new warmup set for less! So save yourself the headache...don't go in the first place.

Dalva is the BEST seamstress in the world seriously!!! I'm speechless .. i gave her a midi dress to…read moreturn into a formal long dress for a wedding and she blew me away Very neat and clean AND she finished it in a timely manner!!! I will deff be going back to her for sure

When I followed up, they reviewed my account and came to an understanding of the situation. There…read morewas all the problem in a very acceptable manner.

I was charged over $16.00 to put a simple stitch in a broken zipper. Not a new zipper or…read morereplacement, just a simple stitch at the bottom of the original zipper on a 1/4 sip pullover. What a RIP OFF.

I thought I'd found a great cleaners but for the second time I went to pick up my laundry to have a…read moretotal cost presented that I knew to be wrong. Roughly $4 per shirt and for 3 shirts it couldn't have been $20++. So I challenged citing the multiple times they'd laundered these same articles so why they change? The reply used cited the fabric type so I challenged again having had this exact same reasoning a time before. No, these are 100% cotton; no man made fibers. This time this new attendant takes my shirts back to hang them so she can visually inspect the tags; then asks for my phone so she can confirm they've been laundered before. After may a 10min delay, I get my credit and drive off; never to return. Seriously this isn't a lot of money each time but to challenge and spend minutes reading each shirt tag...I vote with my wallet!!!

They are very polite and professional and know how to treat designer clothing w special…read moreCare. And you don't have to point out what designer is to them. It's a good dry cleaners, honest and helpful with stains tips and tricks

Customer service is absolutely the WORST I have ever experienced. Consistently rude, disrespectful…read moreand unprofessional. I will NEVER use this place for anything and would not recommend it to anyone. Have had items missing, definitely count your items!

Outstanding service every time! This business has three of the most wonderful employees Martha,…read moreAngie and Jennifer go above and beyond to ensure customer satisfaction. Reliable, efficient, and welcoming highly recommended!

Great quality, great service, and great pricing I recommend this cleaners to everyone.read more

The lady at the front and on the phone was very rude and disrespectful. No customer service skills…read moreand lost a piece of my garment. She was not helpful at all and was bothered by the simplest questions. Very disappointed. My garment reeked of the chemicals they used to clean it, I couldn't even wear it because the smell gave me a horrible headache. Will never use their services again.

No extremely unorganized Not the same ownership As before…read more Been a customer for 10 years and I can see the difference in the quality of their work. You get what you pay for.

The owners are CROOKS, LIARS AND HORRIBLE people. We have asked for NO STARCH. They ignore our…read morerequest. The ironing is ALWAYS mediocre but we continue to return. But the last time I went in - Saturday, February 17, I found my plea for no starch ignored. A woman in line behind me backed me up that they NEVER liste to requests and that my husband's shirt was HIGHLY starched. But the FINAL STRAW is my expensive, new blouse which I asked them to be careful with CAME BACK WITH ONE BUTTON BROKEN OFF!!! The young woman who runs the store promised to have the owners call me during the week. I never heard from them. I truly wanted this to work out. I called her again but her hands are tied. It's not her fault she works for unscrupulous people. We have brought our drycleaning to these people for years. We've spent hundreds of dollars on dry cleaning. Let's not talk about misfortune in supporting this business, let's talk about shame!!!!

great service, staff was very helpful and friendly. We are…read morefrom California and came for the AYF championship. Great place and convenient since they have you exchange cash for coins

Got there name from a friend, needed every piece of clothing, linen, towel, bedding. It was hundred…read moreof pounds, Omg the people who there, all where nice and very helpful. Picked up loads every day for a week, they helped me load everything if I could give them 10 stars I would.

Very nice and did a great time with both of my comforters. I picked them up a couple days later.read more

Very efficient, courteous . Delivery was on time. Everything was very well handled. .read more