Cedar rustic had installed our last fence which lasted about 18 yrs, so we decided to use them again. This time we are having a vinyl fence put in. Everything went well with Debbie our sales person whom by the way, has been exceptional to this point. Here is were it goes south. On installation day a 2 man crew showed up on time mind you. After about an hour, one of the crew members go MIA. I think he was sick or just walked off the job. I promptly called the office so they could have plenty of time find a replacement. After several times of calling I had to contact our sales rep to get someone from the office to call me back. I was told they had nobody else, but they would send another crew later in the day. Well that left 1 installer here who worked his ass off all day. By 4pm I was told no other crew was coming. So much for 1 day install I was promised. My concern was that with 1 guy here by himself would lead to a poor install. Boy was I right. After 1 week I noticed that 18 out of 23 post are wobbly and loose, our post toppers were not glued either and 1 gate is sagging and wont latch properly. I know that the installer did not use enough concrete for the posts. I watched him and even questioned him. I was told that this is how its done. He was not using (Qickrete) BS. OK I don't think that you mix a little concrete , dump in hole, dump dry mix on top of that and move on.? At the end he put a garden hose down the post and said it will mix and set. At this point we are waiting for Cedar rustic to get back to us to repair this problem. I feel that although our installer did the best he could by himself, there were a lot of shortcuts taken. If Cedar Rustic stands behind their work and resolves this matter then I will reevaluate. read more

I contacted Cedar Rustic Fence for my new cedar fence project because of an ad I received and I read a number of positive reviews. I was very pleased with Kelly and the sales rep Joey. I also spoke to Carla about scheduling the actual date for the work to be done, which I describe below. Kelly, my first contact, set an appointment for Thursday, May 12 @ 3pm for Joey to visit and quote the job. I told Kelly and she informed Joey that my wife would and I would not be home until 4pm. In that case he could go in the backyard, take the measurements and call me with his quote. That day (May 12) Joey called me said he had taken measurements and would leave the quote between the doors at the front of our house. I came home later that night, retrieved and looked over the quote. I called Joey's cell, left him a message to call me Monday (today) so we can finalize the project. Well before May 12 Carla had spoken to me and schedule the work to be done on May 26. Kelly originally scheduled the work date for mid/late June. I told Kelly June would be too late because I have a major landscape project scheduled for late May and that project could not be done until the fence was installed. Kelly put me through to Carla. After a brief discussion with Carla accommodated me and scheduled the work to be done on May 26. That was very kind, and I told her how much we appreciated that. All his went south was on Saturday morning May 14. I received a phone call from Carla. Immediately Carla says that she will no longer honor the May 26 work date. Before I can ask why the date is cancelled Carla said that on May 12 my wife and I were not at home to meet Joey the rep, the project was not quoted, and therefore she was cancelling the May 26 date. I told Carla that we had pre-arranged with Kelly that Joey would go in, take measurements, call me and leave the quote for us. All of which took place. Carla acted surprised that it had been done as I said. Nevertheless, Carla refused to honor the May 26 work date. We did exactly what had been arranged through Kelly at the office. Monday afternoon (May 16) Joey, the sales rep called me as requested. He was unaware that Carla had cancelled our project date. I told him why she cancelled, which he knew was a misunderstanding on Carla's part. Joey then called Carla to sort this out. Instead of sorting this out Carla changed her story for cancelling the May 26 date. She told Joey to tell me that it would be impossible for me to get a permit from the village office in time for May 26 that it would take a minimum of three weeks. Carla was making a broad assumption with that, and furthermore, as I told, Joey, I have an adult daughter who works for the village, which means I could have a permit in a matter of a few days. Furthermore, I did not appreciate Carla speaking to me through a third party who has no knowledge of and nothing to do with the problem that she created. Carla should have called me herself to sort this out. I could have tried to reschedule the landscape project to get the fence in first. Carla, however, never gave me a chance. On Tuesday (5/17) Kelly phoned me about the project and she too was unaware that Carla had killed the May 26 work date. Kelly said she would discuss this with "Greg" (the owner) who called me to discuss the issue. Greg did offer to keep the May 26 work date. Later that day, however, I contacted Joey and left a message for Kelly to inform them I am postponing the project, and may contact them later this year or early 2017 to try again. I'm sorry that what had been a good experience with Kelly, Joey and initially Carla had turned sour. People make mistakes, but we step up and own mistakes. It would have been helpful if Carla would have at least shown some professional courtesy during her phone call to me on Saturday, maybe an apology and offer an alternate plan, but she did not. I don't discourage anyone from contacting Cedar Rustic about a fence project. I like to believe my experience was an exception to not the rule for Cedar in their customer relations. PS: I understand that Cedar Rustic may respond to this review. If one iota of what I have described above is disputed, it is an untruthful rebuttal. read more

I'm very happy with my cedar privacy fence built by Cedar Rustic. After getting quotes from major competitors and learning what each had to offer in terms of quality and technique they stood out as the most professional. After installation and inspection there were a couple of adjustments needed so I spoke with their Director of Operations who promptly sent a technician to do the repairs. The fence looks perfect now. It's important to do your homework about how fences are installed so you know what to expect. In my case, the ground wasn't as even as it looked so a couple of panels had to be installed in an angle. In order for that to be fixed I had to level the ground in those particular areas so the panels could be re-positioned and aligned with the rest of the fence. read more

We had a fence installed last month. We are please with the results and have had no issues so far. We really enjoyed the sales experience we had with Bob when he came to our house to do the estimate. He made the experience fun and nobody could beat their price. read more

My privacy fence exceeded my expectations! I highly recommend Kim as a salesperson. She showed me pictures of finished fences and quoted me prices of a couple different options. Fence quality, affordable price, and payment options made this an easy decision for me. Juan showed up promptly on the day of installation. He went over my plat of survey with me, and we discussed details of the process. Juan communicated everything very clearly. He is a personable young man with excellent work ethics. Thanks to Kim and Juan, I could not be happier with my Cedar Rustic privacy fence! read more

We purchased our original fence from Cedar Rustic and it is of good quality. However, after a few years, it is in need of some basic maintenance now. Their website listed that they repair their own fences so I decided to give them a call. I called, and called, and left six messages. Never ever got a call back. Terrible customer service! Definitely go somewhere else, customer service matters! No repeat business from us. read more

The fence looks great, but the hassle was not worth it. The sales guy, Greg was really great. Very responsive and helpful, but everything after was horrible. No one from the company would call back. They never called to confirm they were coming to install the fence on our scheduled date. I left a message the day before requesting a time to expect them. At 8:30 am when no one showed up yet, I called and the office wasn't open yet. Finally at 9:00, one guy showed up. He worked his tail off, but obviously didn't finish. He said he would be back the next day and at 10:00 am, when no one was there, I called their office. They couldn't confirm what time someone would come and finish the fence. Two days of waiting around in hopes someone would show up. They also called the permit office and scheduled an inspection (we pulled the permit, so we were responsible for that). If someone had actually called me back when I called about the permit number, I could have told them our village only requires an inspection after it was complete. Luckily the inspector was nice and cancelled the inspection or we would have been charged. read more

Only giving one star because I can't choose none. Ordered a fence, to be installed by family. The sales girl I spoke with was helpful, and after chatting in the showroom, I called and ordered over the phone. I was told 7-10 business days including Saturdays for production. Placed order on a Friday, paid in full, and was told I would receive a call Monday with a finish date. Never got that call, called on Weds, waited on hold for over 10 mins to talk to apparently the only person who could give me an answer, and she never came to the phone so I called back on Friday was told they were short staffed and running behind, and would be called the following Monday with a finish date. Never received that call either. At the 2 full week mark I called, asked when I could expect to receive my finished fence, and was put on hold for close to 10 minutes then told, unapologetically that 4 guys had quit, making it a total of 6 guys that had quit, that they were down to 1 production guy and they hadn't even started the fabrication of my fence as of that time. When I asked WHEN they expected it to be started, they couldn't give me an answer. I asked for a full refund and they complied, also said they would have the owner call me so that I could chat with him......that was over a week ago and still no ring a ding ding from the Owner. Now I am left at square one, with nothing more that a half apology from the sales girl, and not so much as a call from the owner. I would NEVER recommend Cedar Rustic and suggest you look elsewhere as well. read more

Our first encounter with Kim, our saleslady, was fantastic. We told her what we needed to protect our dogs and get rid of the view of our abominable neighbors. She had a book for us to choose from and we instantly knew what we wanted. She gave us a coupon and worked out a financing deal with us. She arranged the earliest possible date for install and told us what we would need in advance such as a building permit and a plat of survey. Three men arrived on the agreed upon date precisely on time, Alfredo, Michael, and Jose Nicolous. All three men worked hard all day to get the fence in in one day. They were the most well-mannered and polite men you could ever ask to do work on your property. Michael even weeded the garden along the fence to make it look better and Alfredo, the boss, made sure that the work done along our nasty neighbors yard was impeccably done without complaints by them. The price surprised us...we had a full perimeter fence placed six feet tall...and I think you too would not be disappointed. The posts go down 4 feet. I bet this fence will last the duration of my lifetime....I'm 57. I highly recommend this company and their people. read more

Scumbags! If I could just stop one person from using this terrible company , I would be happy. Greg is a strong arm bully who only wants money. He doesn't care about service or quality! His installers are just as bad. I was sold a six foot fence for privacy. One day install took over two weeks. We have a pool and little children as neighbors. The fist time they installed the fence, it was off the ground by 3+"! my neighbor's dog could crawl under it. The installers were told to stay off the new patio. Totally ignored our wished and dropped fencing on it. Yes, they damaged it. Greg could care less. We asked for a discount for the damage and went to court! Don't listen to the salesman. THESE BUMS DO NOT EVEN MAKE A SIX FOOT FENCE! SO DON'T BELIEVE THE SALESMAN. ALL MY NEIGHBORS ARE AWARE OF THE POOR , UNPROFESSIONAL service this company provided me. Greg is not the original owner and it shows. I could go on but there is just too much BAD about these Bumbs!!! read more

terrible, terrible, terrible....still waiting for deck install to be completed as agreed. no response from phone number. horrible experience. avoid this company!! so yourself a favor and stay away. read more