I have been using the Lemon shampoo for several years and hate to use anything else (I do when I…read morerun out and don't have time to reorder online; we basically have 7 people in the house using it so even the largest bottles go fast). I have below waist length, fine, straight hair and it's the only thing I've ever used that actually keeps my hair tangle free. I usually follow with a vinegar rinse as recommended. I also never have scalp issues when I use this shampoo vs. always "peeling" after a day or so of using any other organic/natural shampoo (I do have a water filter on my shower). I love the lemon scent, so I haven't tried the unscented version (I often use lemon scented body soap and lemony scented perfume). I do wish there were some floral type options in the scent line...like honeysuckle or geranium, rose or maybe jasmine, but I don't know if there are strong, natural oils available in those scents to use...in this type of commercial application that is. I figure I could always add my own essential oils while I'm shampooing if I really wanted to.
I have used the Lemon body wash, the baby wash/shampoo, the facial cleanser, toner, and face lotion, and the lip balm. I have tried the body lotion and the body oil. I generally don't like organic smelling things (e.g., lavender, patchouli, almost every herb, mint, spices, etc.) so the lemon scent is the only one I like (I wish it stayed smelling like lemon, but the scent basically disappears once my hair is dry). The face products I mentioned aren't lemon scent, but they smell OK (kind of a light floral), feel good, and work well. I didn't care much for the body lotion or oil, but I don't really use those products anyway, so that wasn't a big deal for me (I didn't like smell or texture). I LOVE the lip balm, but only the mint one (I don't like fruit/chocolate scent together). The only thing that was bad about the lip balm is it melts really easily (like if you keep it in your purse during the summer). I have also tried the deodorant. It worked OK, but I just love the smell of my horrible chemical laden store brand too much so I got lazy and went back to that once I ran out of my first order.
I've never returned anything and never had a problem with ordering online, customer service, shipping, processing, or privacy. I think the prices are a little high compared to other products, but I find I can get good results with less product so I think that makes it OK. There are other similar products available, but not necessarily the same formulations, so I don't really think there is any comparison.
I don't know why people bother to mention product smell...their stuff smells just like every other similar organic product of the same "scent". They do a perfectly good job of telling you that if you're used to commercial products, you aren't going to transition very well if that's what you are expecting. Because their products don't contain any of those commercial type fragrance binders, the scents don't last. As is the same with perfume, it is possible for different scents to smell different on individual skin. If you want to smell a certain way, you can wear perfume - that's what it is for! I have yet to find an "unscented" product of any kind that is truly scent free - every ingredient has some kind of smell. These products are designed to clean and care for hair and skin and that is what they do!
Also, do not expect these products to have a long shelf life. They don't contain the chemicals necessary to prevent spoilage of the natural oils. Any common idiot should understand that oils have particular storage requirements and a limited shelf life and they will go rancid!!! I highly doubt they are delivered rancid. If they discontinue a certain product, that's just how business is done. Maybe it wasn't a popular item, maybe they couldn't get the same ingredients and/or for the same prices or whatever. Switch to something else or move on to a different brand - simple! It's kind of ironic about the previous post because I can think of tons of horrible standard commercial products that people around me wear that I hate, but I find people wear what they like, not so much what others do or do not like. Of course, you don't want to offend, but nothing that this company is selling is going to be the cause of that!
As for a restocking fee, yes that would suck, but you can easily avoid that by being certain before you place an order. It's really not hard to refuse shipment, you don't have to be there when it's delivered - just don't open it and either call UPS to have them come pick it back up or drop it off at a UPS store. This isn't a huge company and there is time/money spent/lost on cancelled and returned orders. I personally don't think returns on personal products like this should be excepted in the first place because of the sanitation/safety/storage factor - I certainly don't want someone else's returned item!
