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    SEPHORA at Kohl's

    5.0 (2 reviews)

    SEPHORA at Kohl's Photos

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    1 year ago

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    German Street Coffee & Candlery

    German Street Coffee & Candlery

    3.6(10 reviews)
    7.8 mi
    $

    I'm writing to bring your attention to an unfortunate experience my husband and I had at your…read moreShepherdstown location this past Tuesday around 4 p.m. After unsuccessfully trying to reach someone directly, I felt it was important to follow up, as I would want to know if I were in your position. We've been loyal customers for over 12 years and have always appreciated the charm and warmth your store offers. Unfortunately, this visit was quite the opposite. My husband--just a week out from emergency surgery--was on his first short outing. We were both wearing masks for medical reasons. While that shouldn't matter, the staff member behind the register treated us with clear hostility from the moment we walked in. I greeted her politely, but she responded with an eye roll and a visibly unwelcoming attitude after looking at my mask first. That is ableism. Before my husband even entered the store, she abruptly and rudely asked, "Um, is that a service dog?" I answered honestly that our dog was not. Rather than calmly explaining store policy, she became increasingly short and vague. When I asked for clarification--since we've previously visited with our dog after receiving permission--she abruptly mentioned the health department had "just been in," and seemed flustered when it became clear we were unaware of any new policy. The tone throughout was dismissive, confrontational, and deeply unprofessional. Others in the store appeared just as surprised. It wasn't just about the dog; it felt discriminatory and ableist. We were simply trying to enjoy a brief outing and pick up a gift, but left feeling disrespected and unwelcome. This experience does not reflect the Shepherdstown community or the reputation your store has built over the years. Thank you for taking the time to read this. I would appreciate a response, and I'm happy to revise or remove my review once this is addressed--it was simply my only way to reach you when other attempts failed.

    Stumbled upon this sweet little shop and picked up a handful of unexpected gifts. Couldn't resist…read moregetting a few things for myself also!

    Photos
    German Street Coffee & Candlery - Pretty good concert. Tasteful performance by Bread Nicole.

    Pretty good concert. Tasteful performance by Bread Nicole.

    German Street Coffee & Candlery - I haven't been able to poop for 17 days after holding this.

    I haven't been able to poop for 17 days after holding this.

    German Street Coffee & Candlery - Candles

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    Candles

    Southern States Charles Town Service

    Southern States Charles Town Service

    1.0(4 reviews)
    1.8 mi

    Customer Service Tip #1: As a customer I just don't want to be lied to. If you don't know when…read moresomething will be delivered, just say you don't know. Then, I can decide whether to look elsewhere or wait indefinitely.... I ordered a couple chainsaw parts from this Southern States branch because they are the closest Stihl dealer to me. I first called on a Saturday, but the "parts guy" doesn't work weekends, so I had to call back. When I order the parts, on the following Monday, I was told the parts would be in on Friday and I would be called when they arrived. When I called around noon on the following Monday they said the parts would be on the truck coming that afternoon, and they would call as soon as it arrived. I went by the store just after noon today, two days later, and I'm told the truck would be in this afternoon around 2:30 and I would receive a call when it got there. It's now after 5:40pm, no call... and they close at 6pm. UPDATE I received a call the following morning. When I went to pick the parts up, they were the wrong part. When I originally placed the order I knew the part for my chainsaw was a variant, not the standard one. Because of this, I gave them the exact part number from the specific service manual for my variant machine... and yet, they still ordered the wrong part. Customer Service Tip #2: If a customer gives you a specific part number to order and it's not the standard, feel free to ask them to double check. But don't order the wrong part... Especially if you're not going to deliver in the time frame you promise.

    This use to be a good store to shop they will not get enough garden plants in not enough garden…read moreseed this year the beans would not come. I am sorry that I don't race horses or own a farm but I spend a lot of money with this so they don't need my business so I will go to shop with somewhere else

    SEPHORA at Kohl's - cosmetics - Updated May 2026

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