Phone service is severely lacking compared to AT&T. I switched to Verizon from AT&T to go with…read moretheir Business Unlimited plan, problem is that in most areas around Missoula you get really spotty service and it basically makes my phone an expensive brick. Trying to reach customers from surrounding areas is often difficult to impossible. The price is slightly less than AT&T for a comparable plan but the service provided by AT&T is far better in this area. Also, trying the newest Verizon booster does work, but only if your internet connection is a good one (if you have the booster that plugs into the internet obviously). Problem there is you have to pay for the booster and it does not cover my entire house or allow me to go outside. I would like to see Verizon put their own money into improving their network rather than relying on customers to buy expensive boosters that simply "make do." - 1 Star for poor cell coverage -1 Star for having to use the booster (that stinks) -1 Star for my customers having to deal with me while I deal with my "phone issues"

I asked a Verizon employee if she could help us transfer from one phone to the new phone that we…read morejust got and she said "yes, but there's a fee and I would try doing it yourself at home first an idiot can do it and if you still need help, you can come in" I would drop her name but her name tag was in her back pocket so‍ And apparently you can buy their stuff but if you ask for any help then you have to pay, even help from them online is $5

We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

VERIZON GEISHA SERVICE…read more The gents at this Verizon store will chat you up! They will discuss movies with you. They will do any kind of pleasant conversation to get your contract amount higher. And, they will not allow potential clients who have waited a significant amount of time to distract them. In fact, if you finally explain that you have to catch a plane, the will let you know that you don't matter. They will take as much time with their current clients as they want. Now, if they could learn to dance and play the shamisen, they could turn their business into a nice tea house.

We went in to the store last year for a complimentary tablet, part of a valentines promotion. We…read morewere told we need to keep service on the tablet for "at least 6 months". The tablet is slow and doesn't work very well, so we decide to take service off it after 1 year. We were then told we had to honor a two year contract! Shame on me for taking the word of the sales associate and not reading the contract. But shame on them for blatantly lying to us. Needless to say when our contracts are up we will be finding another carrier.

I would give this a 0 if I could. The rep was dismissive and clearly didn't want to do his job. We…read morewere there to move over 9 lines from Verizon and he could not have cared less. When I showed him the plan breakdown I received from their online rep he just said "well I don't get the same price" when I asked him for an actual mo they cost he said he couldn't give me that. He gave me an estimate that was $75 more than I was told on the phone. He was rude and acted like we were bothering him.

Most expensive service is also the worst…read more Do not under any circumstances even consider AT&T wireless for your internet access. You WILL regret it. I have a wireless device to deliver internet to my home business because I live in an area where the only other option is HugesNet Satellite. (Frenchtown) Satellite is not an option for me because I have to remote connect to my office computer in town and can't do that with the lag built into that type of service. I always hit my monthly limit on my (cough) "unlimited account" the first week of every month. Usually in a few days. After that - it is slower than dialup. Speed test shows 200K download speed. Just doing a simple google search can take a minute or longer. Any web site with pictures? Multiple minutes. And don't even THINK about any sort of video (YouTube, Netflix, etc). African bushmen in a grass hut are getting better internet access than I am. And all that is the good news. The bad news is - often times it is completely unavailable. No internet at all. Calling customer service is an exercise in frustration. They hang up on you. Or cut you off mid sentence and transfer you to the wrong department. After half an hour of trying and re-trying about 8 times tonight I finally just gave up. And for the privilege of this crappy service they actually have the NERVE to charge me $130 per month. Really? $130 a month for this crap? About the only good thing I can say about AT&T is - they've got HUGE balls to price their service so high. You have been warned.

Too hard to get an appointment spent an hour trying couldn't get a hold of anyone. Went on yelp…read morewent through there called Verizon five times they're not taking calls. I went to the main office no calls no way to make an appointment.

Tyler was amazing! I have worked in customer service for over a decade I will always appreciate the…read moregenuine support and patience from a high class manager. I will be forever thankful for your knowledge and confident understanding. Thanks for making a problem so simple and easy. Definitely FIVE stars!

want to waste your day away and get nothing accomplished? this is your place! I would plan a whole…read moreday around it, 1 employee per 3 customers ensures you wait for at least an hour! what's even better is that they don't acknowledge you when in the store, perfect for the socially anxious type! typically stores will acknowledge their paying customers but you don't have to worry about that here! I might even bring a lawn chair because their chairs are heinously uncomfortable for the typical hours you spend waiting in there. this experience has motivated me to switch providers... I'd walk on a glass sidewalk before I went back into this store

Really. Wiped everything from my wife's phone and all af my emails and texts went to her also when…read morewe got new phones. Went back....left phones....and when picked up wife's phone locked. Can't use. The gal that helped us was gone and the guy was more concerned about some screens that were just delivered. If you want some new phones for a huge price they're great. If you want them to work properly or need support drive the extra miles....make an appointment and go to the corporate store in Missoula. Sorry folks....COSTOMER LOST!!

Customer service was excellent. I was greeted by both workers as I walked in the door. I had…read morereceived a gift for Christmas & needed help getting the screen protector on my phone. The person graciously took time to go thru all the steps to get it applied, even though it was not purchased there. She was very knowledgable, kind, & friendly. I would definitely recommend this Verizon store.

We waited in this store today for an hour and not once were acknowledged by the man working there…read more We finally gave up and left. We were the second couple to just give up and leave. We had wanted to get 3 phones and transfer service from AT&T but after this experience will just stay with AT&T.