Spectrum Store = Spirit Airlines experience…read more The problem isn't frontline staff or supervisors. Frontline staff consistently provide polite, professional customer service to the best of their ability. They are constrained by lousy processes dictated by poor upper management decisions enabled by an ivory tower management structure. I assume it won't matter to leave a review, but I feel that feedback is a gift, so here it goes. My experience was a 1 hour wait to simply drop off an old router after paying for an Internet service upgrade. Before you assume I'm a dummy for not using mail or booking an appointment, hear me out. PROBLEM: I had the router boxed up in my car and was near the store, so thought it could be a quick stop. It was not quick because Spectrum does not triage and prioritize. SOLUTION: If Spectrum provided a drop box or priority equipment return desk, it would be quick and easy. PROBLEM: Instead, I logged in at the tablet and showed up as 4th in line. A manager was touching base with everyone on the floor about being short staffed. They were super professional, but they had zero power to help because upper management doesn't empower them to log into a terminal. SOLUTION 1: Allow managers to log into a terminal to clear the queue of simple transactions like equipment returns. SOLUTION 2: increase pay and benefits for store staff to attract more staff to avoid shortages. Why did I wait an hour in store instead of leaving and using a UPS store across town? Because the queue display showed just a few folks ahead of me. I reasoned that a 15 minute drive to wait in another line at UPS wasn't worth it, so I waited. PROBLEM: The problem was that folks who had already made an appointment didn't show up on the display, so I had no way to estimate the actual time to wait. When I was next up, 30 minutes into waiting, I got preempted by another unannounced appointment which turned out to be a new mobile phone customer, which took 30 minutes to complete. I had no way to know that until I was 45 minutes into waiting. SOLUTION: include appointments in the waiting queue and add estimated wait time to the display and/or text alerts. There you go, Spectrum upper management. Problems and solutions provided by a customer who recently paid to upgrade service and now feels so disrespected that if there was another decent option, I would switch in a heartbeat. Unfortunately, we exist in what is effectively a monopoly market for wired Internet service. The only thing that will really fix this terrible service is regulation because ISP's that operate as de facto monopolies have zero motivation to change.

Literally seems like they know that they are the only option in our small town - haha - they've…read morebeen out 4 times this month to fix the internet not working and it goes out again and again but never offer a discount it's kinda amazing honestly.

We live East of Florence about 6 miles. Been here since 2002, started with dial-up internet (only…read moreservice available) that was so slow and weather dependent, that it was closer to "no service." We were all excited to get Verizon internet until we watched our monthly bill go up beyond $300 a month, and that was without watching any movies or other streaming. We found Rocky Mountain internet two years ago and have had nothing but the best experience at what we consider to be a reasonable price. Of late, I've had some issues with it slowing down when sending emails. I contacted the Tech, Tommy, who performed some tests from his bench, and then walked me through some power up/power down troubleshooting over the phone. Long story short, it was the first time in years, that I've called for technical support anywhere, and actually been able to speak to a pleasant person I could understand! And, my internet now runs flawlessly! Thank you Tommy, and thank you Rocky Mountain internet!

We had a great Representative work on transfering our service. He was knowledgeable professional…read moreand very patient! Verizon is lucky to have a great employee representing their company! Thank you Kian!

Literally worst customer service ever. Spent almost 3 hours in there. Didn't say they couldn't do…read morethe deals until the end as well. Slow no urgency and honeslty horrible customer experience. This job is simple not brain surgery.

worst cable company ever!! Do not waste your money. The entire complex I live in constantly…read morecomplain and we all feel the same way, they are unreliable and inconsistent. They constantly send emails that they're doing upgrades so you won't have service but I've never heard of any companies doing multiple upgrades a week. Also, even when they're not supposedly doing upgrades, you still have cable outages constantly. When you call to report this, they say they have no reported outages. The funny thing is they say they don't have any reported outages and you'll have an email stating that there are outages in your area again inconsistent. I cannot wait till I move out of this complex because they don't give you any other choice. Do Not waste your money!! Choose Aby one else!!!

Ponder Texas- I've had centric fiber for around 9 months. At least 2-3 times per week the internet…read moregoes out in our entire neighborhood, everyone complains about it. when it is up the service speed is very spotty. Would NOT recommend

We switched over to Blackfoot just a couple months ago in hopes of better service. We've had…read morenothing but problems keeping connected to Wi-Fi. After calling them apparently we had too many devices connected to our modem or router I'm not exactly sure... this is not my profession. So they send us a new modem and tell us to connect it. Well this modem comes with multiple devices that we do not see anywhere near the one that we got. When we called back to have them come connect it they told us that it's self-explanatory and we need to do it ourselves. Very disappointed in the customer service and the way they spoke to us. Considering we are a salon and can't take the time from clients to fix this problem on top of that we need Wi-Fi to cash out our clients transactions. Again horrible customer service.

From the owner: Blackfoot is the end-to-end solution for your business communications needs. Connect to scale able…read moreand reliable voice, data, cloud, managed and IT business solutions. We partner with businesses across the Pacific Northwest.

Be aware that they will not remove that ugly dish from your house when you disconnect. They charge…read morea service call of over $200 for that.

6/14/17 Free?? Who said anything about free?…read moreAfter additional searching I did find alternatives not associated with Eagle.

Scheduled an install to find out an hour before hand that a site survey was performed the day…read morebefore and there was a tree blocking service. Was asked to wait another week for a possible solution. What horrible communication and customer service for them to know the day before it wasn't possible and not let me know so I didn't rearrange my day waiting for the install. If there was an issue they easily could have reached out either then, or this morning If this is how they try to get your business what will service be like after you pay the install fees and such?

Brody was excellent. He answered my questions, was polite, and offered a solution I could live…read morewith. I would recommend Cedar Point Satellite.