Phone service is severely lacking compared to AT&T. I switched to Verizon from AT&T to go with their Business Unlimited plan, problem is that in most areas around Missoula you get really spotty service and it basically makes my phone an expensive brick. Trying to reach customers from surrounding areas is often difficult to impossible. The price is slightly less than AT&T for a comparable plan but the service provided by AT&T is far better in this area. Also, trying the newest Verizon booster does work, but only if your internet connection is a good one (if you have the booster that plugs into the internet obviously). Problem there is you have to pay for the booster and it does not cover my entire house or allow me to go outside. I would like to see Verizon put their own money into improving their network rather than relying on customers to buy expensive boosters that simply "make do." - 1 Star for poor cell coverage -1 Star for having to use the booster (that stinks) -1 Star for my customers having to deal with me while I deal with my "phone issues" read more

I asked a Verizon employee if she could help us transfer from one phone to the new phone that we just got and she said "yes, but there's a fee and I would try doing it yourself at home first an idiot can do it and if you still need help, you can come in" I would drop her name but her name tag was in her back pocket so‍ And apparently you can buy their stuff but if you ask for any help then you have to pay, even help from them online is $5 read more

For how much they charge for service they need to add more employees to the floor. In store service is extremely slow!!

The staff member I asked questions of was useless. I asked about a product and misspoke the name. He looked at me like I was an idiot and didn't bother to offer a correct name for the product. Just pretty much acted above it all. Not much for games so I left. Looked it up online, realized my mistake. Thought a while. If I were managing that employee and knew of this interaction I'd probably offer him the door. He knew exactly what I was acting but his smart ass superior douche attitude stopped him from assisting me. I'll never be back to this location. I'll get Mint mobile before I require assistance from that store. read more

I have been a Verizon customer for over a decade. I'm on hold with them as I write this. This is the most corporate, expensive, unhelpful company. I actually feel bad for the employees working in these stores. I'm transferring my service to Patriot Mobile. Spare yourself the expense and frustration. read more

Stopped by this store to get a case, screen protector and a lens protector for my brand new iPhone 14 pro max. A representative helped me so I could get the right stuff. Apparently, it was difficult because the case I was sold does not fit my phone. The rep had me check out on this kiosk thing and it didn't print a receipt. The rep said- oh no biggie, you'll get an email receipt. Never received that email receipt. I spent $107+ at this store to get the right stuff. I can't return the case because I don't have a receipt because 1) rep is lazy 2) email receipt wasn't sent. The store is 150 miles from where I live, so I need to drive 100 miles the other direction to get a case before I leave for a hunting trip tomorrow morning. They were sure quick to take the money from my account. Now I'm stuck with a case that isn't usable that I paid $60 for, that I cannot even return. read more

I got my review taken down how weird. They lie to you how long the wait time will be. They don't know how the insurance works or warranty works which makes them useless unless you wanna buy. And that's what's wrong with their business plan. They just want to seek you stuff but as soon as you have questions they make you wait for the one person who does know to just tell you go home and do it your self. Would have been nice to know that an hour before just wait for a guy. The conversation lasted seconds and I walked out. The insurance is a SCAM. I had pod for over two years of insurance which was over 400 for two years, the battery stop working so the insurance guys sent me over to the warranty but warranty sent me over insurance and it became a nightmare.... Verizon in all levels of customer service don't know anything. I had to call 3 times to get 3 Avery different answers on how to approach this. They ended up charging me over 300 dollars for a crack lens that must of gotten crack in shipping. But claimed that I had to because it wasn't covered by warranty and had to charge me .... Those people don't care they Sorry like it can pay Bills... most people don't got money laying around to just have unless you are a cooperation.... They said a refund would go as credit to my account... I have them he'll and fought for MY Own money back... I knew this would happen but that still hasn't happen after a week and HOURS on the phone with their horrible customer service... on day 7 and still no refund. Kick rocks I would change you if you didn't have a monopoly on the towers in the areas... read more

Please read, I stopped in because my phone wasn't connecting to the network. After making me wait while he talked to someone on the phone for 5 minutes Bryan as well as their manager informed me there was nothing that could be done at the store and that I needed to go to the Apple Store and have them send my phone off and get a new one, or upgrade now and pay more money. I asked about my warranty as well as my insurance on the phone and he again told me he can do nothing. I drove to the Verizon store in the mall and was told that they were going to send me a new phone for free with next day shipping, and was upgraded to a newer phone for free because they no longer make my phone. If this was an option the whole time, why not try and help your customers Bryan? read more

Verizon Missoula - specifically Brandan - absolutely SUPERB!! I flew from Charleston, SC, time crunch, my phone was a disaster. They gave me an amazing deal, took care of everything beyond measure! Professional, expedient, not only pleased and impressed - grateful and I would hire Brandan in a minute. Just really terrific! read more

Overpriced. With mega-tips. Please read. This is about the store as much as Verizon in general and the particulars of using the services here, with other options. Verizon: Overpriced. The costs associated with the per megabyte transfer are negliable. A gig should cost a couple of bucks. So therefore the sales and support agents should be amazing. Too often their training and quality of service is lacking. That means when we pay $$$ for our bills, they invest 0.$$ in employees while it costs 0.0$ to provide us with the service. My first clerk seemed like it was her first day, but had been working there for a year. She made a careless mistake on the address which caused me to miss the first bill. Go with SpeedConnect if you need a 2 year contract wireless hotspot plan. Serves only the city area though. Maybe some surrounding cities also, check. They put up new towers recently. 50 bucks for 100gigs at 2/gig over. Not 10 or 15 as with Verizon. {You'll have to ask for the mobile hotspot device specifically. They run three different kinds of wireless.} America is so economically bankrupt with runaway inflation, no one can afford to set-up a grassroots competitor to the current indifferent collective of 'ma bell', with their phoney appearance of competition all the while charging clients through the nose. TMobile has no towers in Montana; your 3 gig plan will drop to 50 MEGS statewide over ATT roaming! Verizon drops out on the main highway between Coeur D'Alene and Missoula (tested) several times, while ATT provides consistent call coverage but lower data rates. For a phone, you can get a SIM from StraightTalk for $6.99, put it in your existing phone, and have unlimited talk and text plus a semi-unlimited 3gig package for 45$ a month (refill cards at Walmart). It uses the ATT towers in montana so the call quality should be better than Verizon. Tip: You can usually tether tablets and laptops to unlocked android-based phones, but be sure to check the advanced settings on Chrome etc on your tethered tablet and laptop, so you do not use up the 3gig plan much more rapidly than you thought. {This SIM tip is good for international travellers, as most have GSM phones with one or two SIM slots, and usually don't know where to get a local SIM.} There are a few clerks who have a proportional amount of professionalism, courtesy, friendliness and knowledge of the product (shout out to Jason Simonetti) at the Verizon store. But really, unless you are a wheeler-dealer with money to burn through a hole in your pocket, I would go with a fully-purchased mainstream phone (Samsung, LG) and StraightTalk. You don't get extra for the more than double you pay with Verizon, either through having the local Verizon store or from the level of service. read more

Ughhhhhhh dealing with them on the phone is impossible and going to the store isn't much better. On the bright side, my new Samsung is now on the way. read more

On Oct. 7, 2022, I went to the store to buy a charger for my husband's new iphone. It was about 12:30. A man came up to me, and upon asking me what I came for, told me to stand by a door and he would get to me as soon as he checked in 2 other persons waiting to be checked in. He checked in the 2 persons, and three other persons came in after I did and he helped them, each time a significant amount of time, letting them step ahead of me. I waited so long and it seems he would not get back to me unless all others, coming in well after me, were checked in. I went up to a person behind a counter, after waiting for them to finish with a customer, and told him I was being ignored and the man was helping all others ahead of me. The counter man asked for my name, and it turns out I was never even checked in!! He said he'd put me 1st on the queue and he got the part I needed. The 1st man came up, maybe he saw me complaining to the 2nd man, and I told him I was tired of waiting since he put everyone walking in the door ahead of me. He said, "I told you that was my job." How rude. He told me nothing except to stand a certain place and he get to me after he checked in the 2 person there when I was. read more

This is more a review for Asurion, the insurance that Verizon sells for cell phones. I do not recommend this insurance. A big waste of money because they send out defective phones. I am on the 3rd replacement phone since November. I originally broke the screen on my phone and they sent one phone which I had to send back before we got it activated. It was overheating and could not stay connected to cell service consistently for more than a few seconds. The next one had similar issues of shutting down and freezing up constantly. Finally, it would not connect to cellular service at all. I sent that back and got another defective phone that freezes and has overheating problems and battery doesn't last. I feel they just send defective phones over and over until you give up and buy another phone. The biggest hassle is having to keep setting up a new phone and i have lost Appps and contact information in the process. At the Verizon store now so I will keep you updated... read more

This is the best Verizon store that we have ever dealt with. Clean, professional and so courteous! I waited less than five minutes and was not rushed at all through my decision making. Autumn was terrific. She guided me through my purchase and made it all so quick and easy. On a subsequent phone call regarding another phone purchase, a super helpful young woman (Jed?) answered all my questions with great patience. The staff is all so knowledgeable and friendly. read more

This store has been the worst place to do business with. This is the second time I have had problems with this particular store and I highly encourage you to go elsewhere. The customer service agent today was horribly rude and unhelpful. read more

Other than a possible long wait time, I like the store. It's bright, Open and there's a lot of merchandise. I usually come here to pay my billand for any other read more

I have attempted to make a purchase at this location on 3 occasions, every time i leave in frustration, they want all sorts of info, annoy the hell out of you all to purchase three overpriced pieced of plastic. Just bite the bullet and go to the mall, much friendlier staff and they aren't near as pushy. 3 strikes and they're out, I know multiple people who won't enter the door add one more to the list. Not to mention tried to get warranty/insurance coverage, they refused took the defective device to the mall and the experience was pleasant, didn't have to claim insurance because the phone was faulty and still under warranty without ANY of the hassle that I got at the Reserve street location. read more

This may be the worst customer service I have ever had in my life from any store. My salesman (Charlie), reeked of weed and cigs. He must of just came in off break from clam baking in his car. I thought it was funny until he attempted to help me with my inoperative phone. His inability to even look at me in the eyes when talking to me was annoying to say the least. Also, his phone kept ringing and he took it, TWICE! He didn't even excuse himself the second time, he just walked away mid sentence. I immediately left the store and vowed never to come back. As soon as my contract is up I'm switching to at&t. Pathetic! read more

Had fast, friendly, pleasant customer service - which you can hardly say about most Verizon stores.

Verizon sucks! I am a payee for people with disabilities, they do monthly budgets and then pick up checks when they go to pay their bills. The last batch of checks were dated 12/31/15 and the idiots in the store would not take the checks on 1/7/16 because the checks were allegedly "outdated". What does that even mean? Most banks will honor a check for 6-9 months after it is written. Because the checks were written on this specific credit union they are honored indefinitely. Ignorance and idiots. read more

LAME TECHS, Nothing but SALES Peoplel. Sold Me A Tablet That They Couldn't Set Up. Turns Out I Didn't Need It At All. My Phone Does What I Needed NOT the Tablet They Said I Had to Have. Screwed Up My Phone, My Mac and NEVER Got the Tablet to Work after 4 Visits. Then They Want To Charge Me a RE-Stocking Fee Costing More Than the Tablet Instead of Re-Funding Me Anything,,,? I Will Go To Any Other Company I Can Find After Being Totally Screwed By Verizon. File a Better Business Complaint So Other People Don't Spend Money On Products You Don't Need and Won't Get a Refund For After You Realize They Screwed You..! read more