My colleagues and I have ordered takeout from Cedar grille multiple times and it has been pretty good, but today we decided we would go eat-in, which I wish we never did.
We were a party of 7 and it took the waitress almost 5 minutes to come greet us....okay whatever, this was not even a big deal compared to the rest of our experience...
One of my colleagues ordered the chicken shawarma which came to the table not even cooked as the chicken was pink and just really did not look appetizing. I ordered the chix tawook sandwich bundle along with another colleague which was accompanied with a side salad ($8.99). My first bite into the sandwich, I had to spit it out into my napkin as I felt like biting into a piece of chewy fat, DISGUSTING!! I asked my friend how her sandwich was and she mentioned hers tasted pretty bad as well. At this point we called the waitress over and told her we wanted to speak to the manager.
The bald headed Manager, "Romeo," did not show up for at least 5 minutes and looked pissed as he approached our table. My colleague that had ordered the chicken shawarma lunch explained to him why she was not happy with the way her lunch was prepared and that usually shawarma is thinly sliced chicken that is shaved off a skewer, which is not what was brought out. His EXACT response to her was: "We do not prepare our chicken shawarma like that HONEY" I was speechless as he went on and on trying to justify why he thought the chicken his cook had prepared was acceptable, as opposed to just apologizing. Then he got upset that my colleague did not want to order something else instead...ARE YOU KIDDING ME!!! What type of manager is running this restaurant and referring to guests as HONEY!!!!
First of all, learn some manners....second of all, start treating your guests with respect and APOLOGIZE!!!!!!!!!!!! he did not once apologize. He walked away and had the server comp $4 off of all three meals...he did NOT comp the whole plate of 8.99, as he charged us each 5$ for the side salads we were served...RIP OFF!!!
WE WILL NEVER GO TO THIS PLACE AGAIN!! 2 Booli and Grape leaves are way better than this restaurant, and it was simply the way that the situation was handled that was unacceptable. We dine out a lot, sometimes mistakes happen and it's up to the manager to make it better. He should have apologized and said I am sorry about your experience, what you were served does not meat our usual standards and remediate the situation so your guests come back. Instead you act like a complete moron, do not apologize and comp $4 for the disgusting food you just served your guests or should i say your "HONEYS" read more