It is the worst company to deal with. I ordered a moving help trough U-haul labor and made a payment $290 for 2hrs, 2 people - just boxes(July 15th, 2019). The order was accepted, but no one called be back as supposed to. It took me around 30 min to get in touch with them. The company representative excepted everything, but mention they will charge me more, cause it`s going to take them to drive 40-45 min one way. It was ok with me, but I wanted to know how much more ahead of time. He promised me to call back and never did.
3 hrs later a called them again and the same person told me that they were not going to accept my order. I asked why and he said that they are too busy for my order. When I asked why no one called me or send email to inform about the cancelation, he started to lie that my phone was not available and he had wrong number on file. (on the file was the same number I called from and on the uhaul side had the correct one - I checked) At the very end he said: " You have only boxes. It`s not hard, so you can unloaded it by yourself" Can you imagine to hear it from the moving company?!
oh, and the best part about it, that I found out about the "cancelation" when all other companies were already closed. read more