My bumper was hit by someone and needed to be replaced. About four other companies quoted me…read moreapprox. $250+ more than Hi-Tech. Eugene was very helpful and accommodating. The bumper was ordered and painted, and it only took an hour to install on Friday at noon. Eugene allowed me to see the paint swatches before ordering and underneath the bumper when it was removed. I really appreciated that because I wanted to see the matched paint myself and if there was any damage done under the bumper. I didn't want to spend a lot on a name brand part, but the after market bumper they used looks great and brand new. I would definitely return to Hi-Tech and refer anyone for the affordable, quick service.

I have a bad experience when I brought my Jeep and my RV to the HAIL SPECIALIST SHOP. They are not…read moredoing professional jobs about work on my vehicle. And also not very good about keeping time and promises. They release my RV when is doesn't look good. They have to redo again 2nd time. Now my Jeep is still in the shop for almost a month. The insurance already paid the shop over 5K and they still asked for more. They refused to release my Jeep until they get all the money. I am very frustrated please tell me what to do?

Gerber Collision & Glass at this location has done a phenomenal job repairing my vehicle. It is a…read morelengthy review, but one worth reading. First, my car was heavily damaged by a HEAVY thunderstorm that struck most of the Chicago area back in June 2026. A tree fell on it, damaging the hood, roof and pillar. The extreme high winds sent flying debris that nicked and scratched all sorts of areas of the car's body. I filed my claim with my auto insurance. Their estimate on repairs seemed unreasonable due to the damage. The photos I submitted to my insurance company did not capture the depths of the damage. For the wonders AI (Artificial Intelligence) does, it does a poor job in assessing damage and REAL cost of parts and labor. Get an Estimator. Always. Don't trust AI for the cost auto repairs. At this shop, I was able to send my claim number and estimate from my auto insurance via email. Renee welcomed me, and walked me through the process. I'm very thankful for her patience, warmness and execution in terms of paperwork and helping me by contacting Enterprise to schedule a ride to the premises and obtain a rental vehicle. Throughout the week, Renee called me to let me know they were waiting for my insurance company to approve Gerber's estimate. The auto insurance company took a week or so to approve the new estimate from Gerber Collision Repair. It seemed like the insurance companies were backed up with claims during that time due to the sudden surge of vehicles damaged due to the extreme weather-related damage. If you're from Chicagoland you would easily recall this thunderstorm in June. I've to commend Luis (Estimator) for doing a VERY thorough job in calculating the real cost of repairs to my vehicle. The estimate was more reasonable than what my insurance company originally offered. He had an eye for the extent of the damage caused by Mother Nature. Once my auto insurance company approved Gerber's estimate, they got to work. Please always get an actual Estimator (a real life person) to look through your vehicle's damage as their knowledge and experience is more valuable than AI. Thank you Luis for having my vehicle's (and mine) best interest. It did take some time for my vehicle to get repaired. My insurance company could only cover a certain amount of days for the rental vehicle. I appreciated Gerber Collision Repair in covering the cost of the few extra days of the rental vehicle while my car was being finalized. This gesture meant so much to me. They took care of me. The hazardous smoke from the wildfires from Canada that came through may have delayed repairs. I don't know how safe it was to work in a repair shop during the poor/hazardous air quality. I know ventilation is a priority in a repair shop. I hope the safety of the staff at Gerber was prioritized. These were factors beyond Gerber's control. Again, be flexible. When I went to pick up my vehicle, Nick greeted me. He was very warm and made eye contact. He answered my questions about a deductible, walked me through the paperwork, made a couple of phone calls to get answers to my questions. Nick made sure to get Enterprise the rental vehicle back. A very personable and knowledgeable gentleman.He shook my hand at the end. This gesture and service etiquette I thought had been lost. Great job Nick! When I stepped outside to inspect my vehicle, Fredy the Technician who worked on the body and repairs of my vehicle walked me around to inspect it. My vehicle looked beautiful! It had not looked like that in years! The technician appeared to be very proud of his work- and so was I. The paint job was outstanding too! He gave me advice in maintaining my car's paint so it would continue to look pristine. Always listen to the experts! Huge shout out to Fredy! Overall, I highly recommend this shop. I'm very pleased with the staff in how personable they are. Great work Gerber Collision & Repair in Des Plaines Illinois! Love the staff here! -Alonso S.

I was very pleased with the promptness, efficiency, and customer service I received at this shop…read more Obviously I hope to not need future auto body work but if so I wouldn't hesitate to go here.

My Hyundai Santa Fe had $4,800 worth of damage and the men at autocrafters restored it back to the…read moresame mint condition. It was when I bought it. These guys are absolute Masters at what they do. It blew my mind. I could not find a single flaw. Not only that, but my SUV was given a detail cleaning inside and out, so I will recommend every single person I know to them. To me they are the best! They're also personable, friendly, and fun. What a great experience!

Wow! Excellent service. Cleaned my car and the body work was great. I highly recommend them!read more

Great customer service! They fixed my dent in one day at a reasonable price after comparing other…read morerepair shops. Plus they provided me transportation.

Deem Zahir was very professional and great to work with. He looked at my vehicle and found a big…read morescratch in it that my husband didn't see. He decided to bring it into the shop, clean it a little bit and look at it better found a dent in it. I loved how I didn't have to talk to the insurance company. They went above and beyond and vacuumed out my mini van. I have a wonderful experience with them as they were honest and upfront with everything.

Carnica is great. If you have any dings at all they take care of you. It's a great place to get…read morework done.

I stopped by today to get an estimate on a rear bumper repair. Someone assisted me right away and…read morecalled for a tech. The technician, Kevin, came out to assess the damage. My bumper had come slightly misaligned. He said the damage was light, but did make several times to get my bumper to snap back into place. Although he was not able to do so, he said that he thought the bumper would be fine and need no repair at this time. He did not charge me anything, although he tried to fix it for about 10 minutes. He was friendly, courteous, and saved me alot of money and stress. I highly recommend this place for the knowledge, kindness, and honesty.

Avoid, avoid, avoid. My father was recommended to come to this shop for an insurance claim and it…read morewas a disaster. First, the repair job was done in portions. Second, seemed like the guy was just trying to make a buck from the insurance claim rather than caring about his customer. After all was said and done, the repair job was done horribly and my dad is now taking it to a second repair shop to get it redone. Pictures showing the paint job done on my dad's vehicle. Shouldn't look like thos.

1) Outstanding perfect work. 2) Honest, reliable, extremely…read morecaring & helpful. 3) The car was ready when it was supposed to be. 4) They vacuumed & cleaned the interior of my car much to my surprise.

Hello im very happy with this company. My work car had a minor low speed accident while backing…read moreout of my home driveway. The estimate was done in 2 hours and I brought the car in the next appointment day. The car looked brand new when I received it back and they amazing-ly reproduced custom graphics and cleaned the car inside and out washed windows vacuumed. That alone took some effort and I am very great ful and happy with the service. Top rating.

This place was the BEST place I've been to get my car fixed. I got into an accident and they were…read morevery efficient and communicative throughout the whole process !! Ed is the best person to go for fixing cars. I really appreciate him and his team.

Definitely impressed with the professionalism and care of the shop. Orest kept me posted about the…read moreprogress and they got done earlier than expected! My car is clean and looks beautiful again. I'll be going here again in the future and I highly recommend that you do too.

Professional, trustworthy Jeep work with a perfect color match and flawless hinges. They went above…read moreand beyond--changed my lightbulbs, left it spotless, and made it such a relief for a busy hospital worker. they fully provided the service I requested with excellent value. I am in shock at how good my Jeep looks, and how nice the doors feel now that they open. I would highly recommend.