Disappointed customer service, walked through Rolex entrance and the lady at the front desk didn't even looked at us, she was just doing her own business on her cellphone. We went towards Chanel with intention to spend couple thousand of dollars and the other lady was just talking on her cellphone and was not even tried to look at us. After waiting for 6-7 minutes she continued to talk on the phone and no one came to help us. We just turned away and left with no intention to come back in the future. Just bunch of unprofessional workers without respect. Do not recommend coming here and loose your time. read more

Bought a brand new Tag online but the rubber band needed to be adjusted. Took it to Jared and they were unable to adjust the band onsite. So they suggested this place. They absolutely took care of it with ease. Customer service was top notch, couple that with new and used timepieces and you have something special. My wife and I were beyond pleased. We will definitely be returning. read more

I was treated so kindly by Pat at C D Peacock's. Thanks such much for the opportunity to purchase such a beautiful timepiece. I hope to continue to do business in the future. This is a great store to purchase beautiful jewelry read more

Fantastic customer service. They treat you like family. Eagerly awaiting my Omega to come in stock!

I came here to buy my fiancé's engagement ring and my experience was remarkable and the employees were awesome. Also, thank you so much Belal. If you go in I highly encourage you to go with Belal, as he is very nice, professional, and will always look out for your best interest. The bartender was also great and the drinks were 10/10. Best jewelry spot around. read more

Although I own several expensive fine jewelry pieces, purchased over the years from the Woodfield store with courteous assistance, this frankly does not exist at the Oakbrook location. Both my husband and I have visited the Oakbrook store with consistently poor service. I went to the store to shop for diamond jewelry during my last visit and available staff did not talk to me until the security guard noticed I had been there for some time and assured me a salesperson would come and help. I don't dress up to shop and got the impression that salespersons did not take me seriously. When I inquired about items in showcases and replacing a missing diamond in one I owned, the woman I talked to was dismissive and even left to inquire with others about pricing, then returned to ask whether I could pay for a remarkably low fee. It's rather insulting and unprofessional service from a store that has built its reputation on selling exquisite jewelry. I have a Hearts on Fire engagement ring and wedding band, which are featured at this CD Peacock. My husband wanted to upgrade the rings for our anniversary and I preferred to shop for something else as well as a high-end watch for a gift for him. The salespeople unfortunately lack basic etiquette skills, including greeting customers. Needless to say, I will take my business elsewhere and hope management reads this review reflecting our experiences at the store and provides better training to existing employees or engages in better hiring practices. read more

Great service as usual and finally got the Rolex I signed up for. Colin, as always, was very professional and delivered this beautiful watch as promised. Thank you again Colin for your wonderful service! read more

Relationships are everything and Tim Hannigan is one relationship you want to develop. He was professional, knowledgeable, action driven, but most of all, truly cares about you. From the moment I spoke to him on the phone to meeting him in Oak Brook, Tim always put me first as a client. My family has been clients for while, however I encountered quite a negative encounter with a previous associate. I was asked to purchase a ridiculous item to even have a shot at my number 1 wishlist timepiece (extremely hard to obtain). After consoling with Tim, just two weeks later, I am the proud new owner of the 2019 GMT Batman. Couldn't be happier. A big shout out to Tim, Rosa, and the CD Peacock family! Thank you! read more

CD Peacock - Jewelry Near Me - Oak Brook, Illinois

C.D. Peacock Oak Brook... What a GREAT sales and service EXPERIENCE ! Kevin Amodeo & Maria Molinaro thank you for your expertise and help in making the best decisions in selecting the piece that's just right, also what a GREAT team: Along with Kevin & Maria... Rosa, Julie, and Anthony.... Thank you again ! -Michael Agnello read more

CD Peacock - Cartier DRIVE - Jewelry Near Me - Oak Brook, Illinois

See all

I went in today to look at a used Daytona, and after I was told that it was all original box and papers, I expected it and identified that it hey had an aftermarket band, hands, and had been very heavily polished. The band wasn't even stamped correctly. The pricing was comparable to a what I will see on a fully complete and "near mint" with original parts. I told the sales lady that she had an issue here and she said maybe you'd like to look at a different one... as if she saw no issue with them advertising something original with box and papers, but not fully original. OK. Just be careful out there. It was the stainless black face that I was told was it 2006. read more

Love the pre-owned section! Such great deals on watches that have little to no wear and deep discounts. Staff is very nice and knowledgeable. We will be back. Be sure to check in on Yelp to get a coupon!! Thank you Yelp! read more

As a longtime customer, I was anticipating the reopening of the new store. I loved the old store, but definitely could use more space. When I went by today to get some jewelry cleaned, there were some things that I noticed immediately. Customer service is at an all-time low. While it may look like employees are there to help you no one approached me and asked if I needed assistance. I had to go to one of the counters and ask for assistance, even though three employees were standing next to each other discussing something. I was directed upstairs which then I waited at the counter for 20 minutes for someone to come and help me. There were plenty of employees upstairs not one stopped to ask what I needed help with. I looked at the cases of jewelry and still not one employee came to ask if I needed to see anything or needed assistance. I truly missed the old place. read more

C.D. Peacock of Oak Brook is one of the finest retail watch dealers I have ever been to. They are outstanding in their customer service and exceed my expectations constantly. My sales rep, Kevin Amodeo is so down to earth and is very easy to talk to about watches because he too is as big a fan as myself. I was so impressed by the service, that I purchased an IWC timepiece my very first visit there. Kevin even went out of his way to come into the store on his off days to accommodate me. I have subsequently purchased additional timepieces from C.D. Peacock of Oak Brook and am happy to drive the extra distance to shop there even though there is a competing watch and jewelry store just down the street from me. I will continue to be a loyal customer and highly recommend C.D. Peacock of Oak Brook, which has become a go to destination for me when it comes to luxury timepieces! read more

CD Peacock - My first IWC timepiece from C.D. Peacock of Oak Brook - Jewelry Near Me - Oak Brook, Illinois

C.D. Peacock is a wonderful full service jeweler located in Oakbrook Mall. It is tucked in a corner right next to Lord and Taylor - keep that in mind so you don't park on the other side of the mall in the rain. The shop is spacious and actually quite relaxing. They are always well staffed and they pass customers to the subject matter experts seamlessly. I have bought some jewelry here over the years and everything has been exceptional. This chain is a little on the higher end of prices, but the quality there is quite good. They do a lot of their designs in house and you can see the jewelers in the back setting rings. I worked with Tim Engleson on an engagement band years back at another shop and my wife loved his work! He is now designing for C.D. Peacock I purchased a great watch from there during a customer appreciation sale and got a wonderful price. The showroom has a good variety of watches from most of the more well known makers. The Rolex selection is awesome and they will take care of authorized service along with answering any watch questions you may have as the years go on. I recently stopped to get two watches resized. One was purchased at C.D. Peacock and the other elsewhere. The woman who helped me was so friendly - she actually made it a pleasant experience versus just another chore. She quickly took the pins out of both watches and resized them on the spot. She didn't charge me (much appreciated) and even gave me a hard plastic watch case to carry one home in. This will be great for travel! I highly recommend C.D. Peacock for all your jewelry/watch needs! read more

CD Peacock - Exterior - Jewelry Near Me - Oak Brook, Illinois

See all

I'm not much for reviews, but this place deserves a great one. If it were a restaurant, Michelin would give it three stars. I can compliment the staff, the selection, the ambiance, but its the overall attention to detail that really sets this place apart. It is not an exaggeration to say that they reset the bar higher: much higher. And on the topic of a bar, they have a wonderful one tucked away inside where one can ponder a decision over a fine coffee or perhaps something a bit more creative. Kudos to Ryan and his creativity. read more

When we walked in we were greeted by Nathan. Impeccable service and would recommend him 100%. We will be coming back again.

What should've been an exciting time turned out to be the worst retail/customer service experience I've ever had. I'd like to preface this by saying that I do not enjoy writing negative reviews, but I feel it's important to share. It started with my mother and I walking in and no one greeting us, but I went up to a woman and asked if she could help me with wedding bands. She proceeded to tell us to just look around ourselves and she disappeared, leaving us. Another associate then came up to us asking us if we had been helped, to which our response was "we don't know?" But this man, Hacik, seemed more helpful, so we began chatting. He looked at my engagement ring and off of that suggested doing something custom since they didn't have what I was looking for. He drafted a crude drawing of an idea he had off the top of his head which sparked interest in me, so he set up a custom consultation with their jewelry designer. My mother and I return for my consultation, and once again are not greeted. Then the designer, Erin, comes and shakes my hand and starts to sit down, completely ignoring my mother standing next to me. All of this without a smile or pleasantry. I introduce my mom, brush it off and sit down. Erin quickly makes it clear that either Hacik didn't send her what we discussed OR he did and she didn't look at it or bring it with her for context because she knew nothing of what I was looking for. So I described exactly what I told Hacik: my engagement ring is so perfect to me on its own, I want a band that can stand alone. She looks at my ring, doesn't say congratulations or anything, and just says "oh ok" and begins to ask about my ring, to which I didn't know most of the answers because my fiancé custom designed it. She says there should be an engraving on the inside, but I know there's not. She insists and asks if she can see for herself and of course there isn't one (why didn't she believe me?) and she hands my ring back and says "...that's strange." The passive aggressive comments and tone were making me feel uncomfortable. She asks me if I've seen anything that I like as a reference, to which I told her I had only seen one ring that made me excited because most bands are pretty basic with not much design to them and show her a picture. She doesn't seem satisfied and asks me if there's anything else I have to show and I say no, that's why I'm here for a consultation: I haven't seen anything that I truly love, and my engagement ring being custom has made my standard pretty high. Cue the patronizing: she says to me "just because something is custom doesn't mean it's one of a kind" and tells me that the ring I showed her for reference AND my own ring "might be unique and special to you, but I've seen a thousand things just like it in the last week." To which I respond "that makes sense because you work in jewelry and I don't." I couldn't believe someone in her position would say something like that to a client. She was irritated with my lack of a fully realized idea to which I said "I'm not a jewelry designer- that's why I came to you", and she kept saying things like "I'm hearing a lot of what you don't like but I don't know what you DO like" while not giving me any new ideas to play off of. It felt like she put me on the spot to come up with a whole design myself while also shutting down everything I said. Then she drew things that were the exact opposite of what I told her. So once again when I was nixing those ideas, she got visibly frustrated with me even though she simply didn't take in what I described, which makes sense because she talked over me a lot. She asked if what Hacik drew was an idea I liked and I explained that's why I was there in the first place: his drawing was so interesting I wanted to delve further! At this point I felt so dejected by her pretentious remarks I was on the verge of tears. The she left to try to find Hacik's drawing. I turned to my mother and we agreed we weren't getting anywhere and what should've been a fun time turned out to be the opposite. So we decided it was best to leave. I tried to find Erin but she was in the back so I told an associate we were working with Erin but it wasn't a good match so we were leaving. He looked at me blankly and said "oh. ok."...no apologies, no asking if he could do anything to help in any way. Just let us leave without a concern. So after having this terrible experience I emailed Hacik to let him know I'd be going in another direction and told him how disappointing my meeting was with Erin, which was unfortunate because he and his ideas were great. I've received no response nor acknowledgment, no apology, nothing. I'm flabbergasted and appalled at the negative, uncreative, pedantic and dismissive behavior from Erin. For someone with the  job title of jewelry designer, which entails working closely with clients, Erin Schmelzel was completely uninspired and rude, marring whatever reputation CD Peacock once held to me. read more

I bought a new watch from there and Colleen took care of me impeccable service and I will definitely be back and also I will recommend them!! read more

So I walked in the store last year around May and was greeted by Kat. She was very polite and came to my assistance instantly.I told her how I was interested in the black bay pro. She put in the order and said she would be in touch. I stopped by the store a few times while waiting for the watch. I talked to Ryan who definitely made me feel welcome talking to me about the different brands they carry. Unfortunately, Kat was not available today to help me, but Ryan was more than helpful.He was very knowledgeable about watches and open my eyes to a few watches.Definitely, would recommend Kat and Ryan if you need a watch.Stop by the store and you might be surprised of the watches they have available! read more

See all

Bought 4 watch from here.. all great watches!everyone at CD peacock help me find what I wanted! If you're looking for Rolex this is where you put your name in line! They keep promise! read more

I agree with the other post. Anthony is my guy too. Been helping me out for years. Coolest dude, and he knows his $h1t, like it doesn't matter the brand of whatever jewelry, or watches, he can school any other jeweler I've ever met, Hearts on fire, Tag Heuer, Rolex, Cartier, you name it... You can tell he legit cares about his job and wants to educate his customers on what they're potentially buying. Good work man, High five!! See my Hearts on Fire ring pic. Highest Sparkle, they've won in court 2x for worlds most perfectly cut diamonds. Ask Anthony, he'll tell ya all about it. ;) read more

CD Peacock - Jewelry Near Me - Oak Brook, Illinois

Another phenomenal shopping experience at CD Peacock in Oakbrook with Art V. This time I was in to purchase a Tag Heuer with my family on a beautiful Thursday afternoon. Before we came in I checked his availability and if the watch was in stock via his email. His response was speedy and his enthusiasm was apparent. The store staff treated us very kindly and provided refreshments such as water, coffee, & chocolates. Plenty of seating with a couch & TV along with a fully remodeled store and luxury bathroom. They also cleaned the jewelry my wife was wearing! Shopping here is a real nice experience while knowing you have a trusted watch expert providing real value. Until next time! read more

See all

I bought my engagement ring and my Rolex GMT II Master Batman from here. Urszula and Tim couldn't have been more helpful. Best jewelry store I have ever purchased from as far as knowledge and customer service. They made buying an engagement so easy and both Urszula and Tom were there every step of the way. Tons of inventory and plenty of watch brands. I currently have a Rolex Wimbledon on order from these guys. Highly recommended read more

Great experience. We worked with Art and he was a wealth of knowledge. Very down to earth, great conversationalist, and definitely not pushy. Even though certain watch inventory is delayed by months (as are many luxury brands), he is always upfront with what to expect and shares what he knows as far as brand updates. Truly an asset to the CD Peacock company. If you are looking for someone to build a horological relationship with, Art is your guy. read more

The positive is everyone is friendly. The negative is that the sales tactics used were extremely misleading. I came in to have the setting changed on a pendant. The associate Donna S. took my pendant and quoted a price she said she had gotten similar work done for. She told me that she would need to keep my pendant while getting the final cost estimate. After a week she came back with a price literally 3 times more than her quote. The process was inconvenient being that she insisted on keeping my jewelry and when I reminded her of her price quote she said that based on the work they wouldn't be able to get close to her quote. I was able to get work done expertly by a jewelry for $50 more than Donna's quote. I felt that these tactics are super "salesy" and are an attempt to pressure customers i to spending more than they need to. Buyer be cautious. read more

Called and asked about Rolexes as there are 5 I'm interested in and I politely asked if they could tell me if they have any of the ones I like. Maria who was the person on the phone told me I could come in and meet with her to talk about Rolexes and didn't want to help me over the phone. Well, I'm not going to drive an hour and see "if" they have any that I want....I told her I would call other stores and I did and found 2 of the ones I want from a competitor. read more

I simply cannot say enough about the team at C.D. Peacock. I've been working with Tim now for the last 2 years, and you cannot find a more knowledgeable and helpful associate. When I come into the store I always feel welcome by Tim and Yufei. Yufei has been on point since taking over the store in Oakbrook. I would highly recommend C.D. Peacock in Oakbrook for anyone looking at jewelry or watches. They always have a great selection and are willing to work with you. read more

My husband turned 60 this year and I wanted to buy him a special gift. What better way to celebrate than with a Rolex, his dream watch. CD Peacock was the only jeweler I found in the US that would take an order. Pat Hackman helped me with the purchase and made the whole experience so easy and pleasant. I had never bought any piece of jewelry before. I will definitely go back to Pat for any jewelry purchases in the future. read more

Julie is an amazing associate! She is super friendly, professional and always makes me feel welcome at the boutique. If you're looking for a Rolex or timepiece, ask for her at Oakbrook! She is the best at the Oakbrook location! read more

After purchasing multiple time pieces and jewelry items from the Oak Brook store, it's time to leave a review. I've never had a bad buying experience and have worked with multiple associates. Rosa, Art, and Lana have all been tremendous and displayed a wealth of knowledge from diamonds to Rolex. As frustrating as the time piece industry can seem from a buyers prospective, I would encourage everyone to please take a minute to imagine how patient a store associate has to be to deal with all of us when waiting for our ideal pieces, but also desiring them as soon as possible. Thank you to entire staff at CD Peacock Oak Brook for multiple enjoyable buying experiences!! read more

Julie was amazing in helping look at Tudor and omega watches, best customer service I've had

JANET IVAN has been our consultant for many years and continues to provide our family with excellent customer service. This time we purchased six watches for gifts. We have been shopping here over 10 years and thanks to Janet, we have always had a great experience. read more

CD Peacock - Jewelry Near Me - Oak Brook, Illinois

For the new collector, walking into any watch store can be a hit or miss experience. In December 2021, I went to CD hoping to get a Rolex for the collection. Unsurprisingly, nothing was available. I was very fortunate to meet a very nice saleslady named Julie though who helped me get the process started. Fast forward 6 months, I have made a few purchases and got to know Julie better and have really enjoyed my visits to the store. I know the hard to get pieces might take some time but if you're looking to build a long term relationship, Julie, Tim, and the rest of the team there are always helpful and welcoming. So stop on by and check the store out. Just be patient and respectful as I'm sure they deal with an overwhelming amount of people looking for the same things. There's a new store and new brands coming soon. If you're looking for a place to help you grow the collection through the years, you owe it to yourself to at least check this place out. read more

I've been a customer of C.D. Peacock in Oak Brook for a few years now. Each time I've visited the store everyone has been very friendly and helpful. Most recently, my wife and I stopped in to drop off a watch for repair. We ended up trading that watch in and buying two new watches. We worked with Gabriel, who was fantastic! Super friendly and I honestly don't believe there can be anyone more knowledgeable when it comes to fine timepieces! read more

This C.D. Peacock boutique in Oak Brook is certainly better than their other locations, such as the Schaumburg or the Skokie one. They not only have more stocks and displayed products in their large store, but also actually have a better service. The salesperson this tine (Art?) was quite knowledgeable with all the wristwatches I was interested in, but never pushy. I would highly recommend this store to any Yelpers who are planning to buy high-end wristwatches in Chicagoland. This time I was interested in a new Patek Philippe watch. BUt this particular watch has just been introduced, and will only be stocked at this store after a few months, as I was told. And so, I ended up getting a Rolex Daytona with Oysterflex bracelet, which had not been on my original plan at all. Even if it was an impulse buy, I did not have any regret afterwards. I was still happy with my purchase, and was highly satisfied with their service. Then, why not 5 stars, and only 4 stars in my rating?--There are some rarer watch brands that this store does not carry. That is why I sometimes visit "Swiss Fine Timing" in downtown Chicago, which can be seen my other Yelp review. read more

Go with the "right" attire or be ready to be turned back. Lady who "welcomed"me said they did not have the rolex i was looking for and that it was "too hot" to even order (waiting list too long) Are you guys serious? Decided to drop it as i was probably not worth it do be dealt with Appearance can be deceiving Good luck with your business read more

Horrible customer service and grossly overpriced. 3 years ago we stopped in to look at diamonds for an engagement ring. As we were talking, the sales lady collected some basic info from me to see what our range was, fine. What she did not explain, mention, or even hint at was the fact she was registering me for a C.D. Peacock credit card! When the card arrived in the mail I immediately cut it up and never activated it. I contacted the sales lady and voiced my frustration with her negligence informing her she lost all potential business. 3 years later it still shows up on my credit report despite never being activated. Disgusting behavior from a bottom feeding retail outlet. To end the story on a good note. I did find an awesome diamond from a wholesaler downtown that was much higher quality than anything C.D. Peacock showed me at 30% lower pricing. My now wife of 1 year and I couldn't be happier. Bottom line - never shop retail for major jewelry purchases, ever. In response to your comments Rosa D. LET ME BE CLEAR - I WAS NEVER TOLD BY YOUR SALES ASSOCIATE THAT SHE WAS SETTING ME UP FOR A CREDIT CARD. WITH 180 YEARS OF EXPERIENCE I WOULD EXPECT BETTER CUSTOMER SERVICE. read more

My wife and I recently had the opportunity to visit the CD Peacock Oakbrook Center. Upon arriving we were greeted by one of the locations premier Sales Professionals, Amy Yasin. During our interaction with Amy we mentioned that we had had some "challenges" with one of the companies OTHER locations. Amy was more than willing to right the wrong and offered us her unconditional support and assistance in the matter. Amy truly went above and far beyond for us! She more than exceeded any of our previous expectations. As a credit to Amy we ended up making a sizable purchase at which time we also had the pleasure of interacting with the Store Manager Mike, who was extremely polite, extremely professional and very knowledgeable of high end timepieces. This location also has a nationally recognized Rolex Service Center which we found to be a cut above perfect. Due to the outstanding customer service that was offered by all concerned my wife and I have now found our new GOTO for ALL of our timepiece needs. Thank You!! Exceptional experience!!! Highly recommended for all your timepiece needs. Brian Whiting Algonquin, Illinois read more

I have never personally been to the store, I've been an internet/phone customer for the past few years. My friend from Chicago highly recommended C.D. Peacock, specifically Rosa and Tim and I have not been disappointed. Tim always responds in a timely manner, even on his days off. When I told him I was looking for a Rolex Datejust for my wife's 40th birthday he quickly sent me pictures of what he had available. Rosa is an amazing manager who genuinely cares about customer satisfaction. These two are true professionals who know how to make a customer feel like family. This is the third watch I've purchased with them and I'm looking forward to the next one. If you are on the fence about a watch or just have questions give them a call, they will give you honest feedback and recommendations you may not have thought of. Thanks again Tim and Rosa! My wife loved the watch by the way! read more

CD Peacock - Rolex Datejust 36. Ref 126200 - Jewelry Near Me - Oak Brook, Illinois

Brent and Maria are the best. They are always pleasant and helpful. They always find unique jewelry and their selection of watches is awesome. I highly suggest stopping in the Old Orchard location. read more