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    Cctv Technology Security Solutions

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Cctv Technology Security Solutions

    Security monitoring services

    Security system installation

    Security system repair

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    6 years ago

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    Vivint

    Vivint

    (71 reviews)

    I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

    signing with vivint was a necessity for use at the time and they were great! Another service came…read morein with cheaper prices and better service. well after paying off the equipment and calling in and canceling they continued to charge me over 500 dollars for service i wasn't receiving! hell they didnt even call me to say hey were not detecting any equipment!!!!!!! but they still are charging me . each time i call someone says yeah we can help and transfer me to someone else that i have to explain again and they still want the money! i will never recomend vivint again! customer service sucks!!!!!!

    Direct Protection Security

    Direct Protection Security

    (8 reviews)

    Ya these guys were AWFUL. Only time i've ever been blatantly scammed in my life. OWNER caame to my…read moredoor Jose Magaña, lied about the terms biggest being 3 day free cancelation. I ask to cancel on day 2 and the office says sorry they don't do 3 day cancellations. I dont get an install scheduled in the first place so have no cameras at all installed but they billed me for the full price for almost a year while I fought them. ADT said sorry they can't do anything cause it's the dealer and the dealer said sorry take it up with ADT. Left multiple BBB reviews with ADT directly before they finally intervened and refunded me only 3 months of the almost year I paid for a system that was never installed.

    Like alot of Stockton neighborhoods mine has become undesirable. I looked at several alarm…read morecompaines, all promising montly specials, gift cards and other attractive rates. When I saw Direct Protection there was none of the carrot dangling incentives. Got my interest. Called and talked to Rick, owner operated, family run and LOCAL. We met just a couple days later and this company hands down was going to be my provider. Rick was on time, respectful and most important knew his equipment and what i needed to protect my home! In a couple days my new system was in place. Rick even came out and changed door locks as they werent the safest. I would without hesitation recommend Rick's direct protection company. Rates competitive, no phoney gimmicks, and customer service OFF THE CHARTS!! Thanks Rick I sleep much better now! Diane G

    Cctv Technology Security Solutions - securitysystems - Updated May 2026

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