Terrence (Owner) instills great customer service in his team. He personally inspected my Hotsy…read morepressure washer before I left his business. That's a value you cant put a price on.

Helpful, knowledgeable and friendly employees to help you get the job done! The right equipment for…read morea good price. I highly recommend Pacific Bay Equipment.

7 months into a "2 month" project. The contract has you pay 16k after only the supporting columns…read moreare installed. Save the headache, look elsewhere.

We used Bart Phillips for a job at our house based on photos on his website. He was a nice enough…read moreguy, and seemed to know what he was talking about, at least at first. We told him that we were under a time constraint because this needed to be done within 4 weeks to pass inspection to get plaster and water in our new pool. He said that he could do it, but it would be a temporary fence to pass inspection, and we would do the final stuff right after. His bid for the entire job with wrought iron accents, wood and nice hardware and locks would be $16,500.00, which I thought was expensive, but his website photos looked really good, so we agreed. He finished the temporary fence late the night before inspection, but at least he got it done. At this point, we were one day shy of 8 weeks into a 4 week project, and we were already starting to feel like something wasn't right, especially when he installed one part of our fence right in the middle of a window! After that, he just kinda disappeared for over a week, so we started calling and trying to get him to nail down a design. After all, he had a price that he quoted, he surely must have known the next steps to finish? Apparently not! We couldn't get a sample of wood, or a sample of the wrought iron or even a freehand sketch of what he planned to do. We even sent him a sketch and some photos from the internet to show him the style that we like and for him to create something similar. After 3 weeks of him not doing a single minute of work on our project, I told him that if he was not on the jobsite by Monday morning, he was fired and we would find someone else to finish. On Sunday night he texted me saying that we needed to have a meeting on Monday night after work, even though we were home the entire weekend! I canceled our contract with him at this point because he just seemed like he was lost on what to do next and just kept dragging his feet about starting the next step. At this point we had already paid him $10,000.00, so I asked for the balance of my money to be refunded. He responded that we owed him $13,400.00 at that point, FOR A TEMPORARY FENCE!! If the finished product was bid at $16,500.00, how can he justify $13,400.00 for plywood and pipes in the ground? Then he said that he would just keep the $10,000.00 and forgive the rest. Our new fence guy said that he couldn't see us paying even $5000.00 for what was done in our yard. Now we are at week 12 of a 4 week project and have to take him to court to get our money back, if he has any left. Sorry for the long rant, but I wanted to paint the whole picture and not just talk trash on him. I wish I could add pictures because that's where everyone would see that this company does not know what they are doing!!

Ya these guys were AWFUL. Only time i've ever been blatantly scammed in my life. OWNER caame to my…read moredoor Jose Magaña, lied about the terms biggest being 3 day free cancelation. I ask to cancel on day 2 and the office says sorry they don't do 3 day cancellations. I dont get an install scheduled in the first place so have no cameras at all installed but they billed me for the full price for almost a year while I fought them. ADT said sorry they can't do anything cause it's the dealer and the dealer said sorry take it up with ADT. Left multiple BBB reviews with ADT directly before they finally intervened and refunded me only 3 months of the almost year I paid for a system that was never installed.

Like alot of Stockton neighborhoods mine has become undesirable. I looked at several alarm…read morecompaines, all promising montly specials, gift cards and other attractive rates. When I saw Direct Protection there was none of the carrot dangling incentives. Got my interest. Called and talked to Rick, owner operated, family run and LOCAL. We met just a couple days later and this company hands down was going to be my provider. Rick was on time, respectful and most important knew his equipment and what i needed to protect my home! In a couple days my new system was in place. Rick even came out and changed door locks as they werent the safest. I would without hesitation recommend Rick's direct protection company. Rates competitive, no phoney gimmicks, and customer service OFF THE CHARTS!! Thanks Rick I sleep much better now! Diane G

Rick, owner of Safe & Sound Systems, is very experienced with a high attention to detail. He always…read morecommunicated well with me on schedule, discussed key implementation decisions and overall has a very high quality bar. His work is fantastic and I recommend him highly for network and security design and installation.

I contacted Rick for a quote for installation of high resolution security cameras and my home. His…read moreprices were reasonable and he instilled confidence so I scheduled an installation for Safe and Sound's first availability. Wow what a great decision!! Rick was on-time, professional and thoroughly cleaned-up over the two-day process. The end results and quality of the video feed is exceptional. I strongly recommend Rick and have already referred Rick to several of my friends whenever they ask me about my installation experience.

We have had abs for 2 family generations. Doug(the owner) has sold the company and retired. My…read morefirst experience with the new buy out company will be the last! We had an issue with our alarm from early morning(4am) text messages that went out to my wife and I, as well as everyone on our emergency contact list. The text says something like Trbl zone 209....looking into it, it seems we have a zone fault: most likely a dead battery on one of our sensors. So I obviously call ABS and find out that Doug has sold the company. The new company cannot find my account anywhere after multiple calls. I finally tell them that I am an ABS customer for more than 20 years and from what I heard Doug sold the company, all the sudden they know what file to look under. I am promised a callback. This happens five different times after complaints. I finally really do get a call back promise. That never happened. I called back again and complain and say this is the fifth time I've called the lady apologizes and says somebody will call me back and tells me that they are looking into my alarm and when they come out I will need to sign a three-year contract to fix the problem. I have been a customer with you for probably close to 30 years so that is the dumbest thing you could tell me, that statement alone lost my business. If you want to come out and fix a two dollar battery on a sensor and make me sign a three-year contract I will now look for a new monitoring company. You should've spent the two dollars and I would've been a customer for another 30 years your loss.

I had ABS Alarm for several years is a good company the only thing I didn't like was when I cancel…read moremy service I called I was referred to send an email that's the way it works upon cancellation, I did It I emailed them with my request month later I get a email saying in order to finished your cancellation you need to call us I was like whattttt make no sense anyway is a good company and by the way I switch to ring way cheaper

I cannot highly enough recommend Jeff and Matrix Security Systems! I contacted Jeff initially to…read morehelp us troubleshoot a problem with an existing closed circuit security camera system. All of the other security companies I reached out to would not troubleshoot or work on the system because they had not installed it. Thankfully Matrix Security was willing to help me and they were able to fix the issue and have continued to support that system even though they did not install it. Additionally we have contracted with Matrix Security to install new security cameras, they have pulled installed both in a new construction setting and in an existing structure and have done highly professional and top quality work! Jeff is very trustworthy, extremely professional and just a really great person to work with. Do yourself a favor and give Matrix Security Systems a call!

If you are looking for a company that you can trust this is the one. Jeff came out and was very…read moreknowledgable,friendly and listened and answered all my questions. They did a very good job on my system. Attention to detail and customer service was outstanding.

I can't say enough good things about my experience with Silva Electric/Westek. We dealt with Erica…read moreand Luis. Both were friendly, knowledgeable, and professional. We were having electrical problems Christmas week and Erica was able to book us with Luis with less than 24 hours' notice. She cheerfully responded to my questions and made sure I received an invoice the same day. She also made sure I understood the rates for the initial diagnosis. No surprises; very transparent. Luis was able to trouble shoot and replace damaged meter parts and breaker quickly. He kept us in the loop at all times and was eager to answer any questions we had. Again, so surprises. Very straight forward. They both made a stressful situation as pleasant as possible. I would highly recommend Westek Systems.

Had two great experiences with this location. The first was a custom car audio installation for a…read morecustomer, and the quality and finish were 5/5. The second was a breathalyzer reset, and Andrew helped us both times. He was professional, knowledgeable, and easy to work with. The other staff member was great as well. The shop is clean, well organized, and has an impressive inventory of car audio equipment. It also has that nostalgic, old school car audio shop feel you don't see much anymore. Great service, great people, and highly recommended!

Jorge and his team were great helped me with a blow out door speaker only to find that it was my…read moreamp that went out. Still replaced the speakers cause they were old but was transparent through the whole process.