After using this company for my camera install, one of my cameras was water damaged. After I…read morereached out and got a hold of "Travis" he promptly did his best to make it right. Very satisfied with his dedication to marking his customers happy. If he says he warranting his work he is gonna take care of you. I will definitely be using him again.

From the first point of contact to when the job was completed, CVA has been extremely professional…read moreand clear on what they would be doing. If you are shopping for values and want things done right, get these guys on your schedule. They can be busy but they will make it work for you as soon as they can and it is well worth it at the end. We picked a great security camera system from Costco and they installed it for us as requested. After the installation, CVA took the time to show us how to use the system as well. That is great customer service. Thanks Travis and Anthony for the great work. 10 stars if we could give CVA that. One less thing to worry now... - John

I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

signing with vivint was a necessity for use at the time and they were great! Another service came…read morein with cheaper prices and better service. well after paying off the equipment and calling in and canceling they continued to charge me over 500 dollars for service i wasn't receiving! hell they didnt even call me to say hey were not detecting any equipment!!!!!!! but they still are charging me . each time i call someone says yeah we can help and transfer me to someone else that i have to explain again and they still want the money! i will never recomend vivint again! customer service sucks!!!!!!

Having mouse pRoblems... it won't load and I've tried everything..this is just stupid! I reported…read moreit to Sam and he responded in his typically quick manner. Sam hooked me up remotely and began investigating the problem. Following his investigation, he requested me to disconnect from remote and restart the laptop. Unfortunately, this did nothing! after completing an install, Sam came by the house and repaired the mouse problem by disconnecting and reconnecting the USB BRIDGE and mouse! Sam is an intellectually aggressive guy and continues to grow with the industry making him a very welcomed asset. Thanks Sam...again!

From the owner: Basic to highly complex solutions for residential and commercial high end advanced phone systems,…read moresophisticated network server systems, high end efficient workstations with mobile laptop phone integrations and repair. We prioritize our service techs due to the nature of the service needed. Typical service turnaround is anywhere between same day to 5 to 7 days depending on parts needed or work performed. We offer a 30 day warranty for the services we do for each service order. We guarantee that the order is done correct, of good value and with respect to your data privacy.

I cannot highly enough recommend Jeff and Matrix Security Systems! I contacted Jeff initially to…read morehelp us troubleshoot a problem with an existing closed circuit security camera system. All of the other security companies I reached out to would not troubleshoot or work on the system because they had not installed it. Thankfully Matrix Security was willing to help me and they were able to fix the issue and have continued to support that system even though they did not install it. Additionally we have contracted with Matrix Security to install new security cameras, they have pulled installed both in a new construction setting and in an existing structure and have done highly professional and top quality work! Jeff is very trustworthy, extremely professional and just a really great person to work with. Do yourself a favor and give Matrix Security Systems a call!

If you are looking for a company that you can trust this is the one. Jeff came out and was very…read moreknowledgable,friendly and listened and answered all my questions. They did a very good job on my system. Attention to detail and customer service was outstanding.

This alarm company is great! Always so helpful and polite when you call. It's like that old time…read morefeel where you get somebody on the phone, they are actually nice and really appreciate your business too. Highly recommend! I've been with them for over 25 years.

The Company recently changed ownership and they still keep the the GREAT service alive. I had an…read moreemergency and their staff responded and came to resolve the issue the same day.

Today I had Bay Alarm Representative Installer Emmanuel "Manny" Torres installed a new security…read morecamera at my home. I found Manny professional, patient, and had excellent customer service skills for our video surveillance installation and phone app needs. Outstanding job Manny!

Great company! We have used them now for about a year for my elderly father. Equipment works very…read morewell and customer service is excellent! They are rated top of the line in consumer reports also!!

the worse business organization possible. They will not allow customer to speak with previous…read morecustomers. BEWARE!! Restrictive contract terms likely to limit liability and follow up customer service. BEWARE!!!

From the owner: Upgrade your peace of mind with Entry Prevention's Security Screen Doors and Windows! Contact us…read moretoday and discover the ultimate protection for your family and property.

Keith and his staff cane on time and provided excellent installation and a system that is at the…read morecutting-edge of Security technology and Home management. We have thermostat controls that can be accessed by mobile phones and we are set up with reminders and alerts that are tailored to our needs. My office system will alert me if I leave without setting it. Has saved me many trips back from home. Keith will assess your home or business and lay out options with no pressure in an honest hassle free way. Highly recommended!

We are extremely happy with our security system. They are professional, efficient, quick,…read moretrustworthy, knowledgeable and are excellent at communication. Customer service is great! I love how detailed they are and explained the technology to us (and our kids). We have access to everything from our phones and computers. Very pleased, safe and secure!

Ya these guys were AWFUL. Only time i've ever been blatantly scammed in my life. OWNER caame to my…read moredoor Jose Magaña, lied about the terms biggest being 3 day free cancelation. I ask to cancel on day 2 and the office says sorry they don't do 3 day cancellations. I dont get an install scheduled in the first place so have no cameras at all installed but they billed me for the full price for almost a year while I fought them. ADT said sorry they can't do anything cause it's the dealer and the dealer said sorry take it up with ADT. Left multiple BBB reviews with ADT directly before they finally intervened and refunded me only 3 months of the almost year I paid for a system that was never installed.

Like alot of Stockton neighborhoods mine has become undesirable. I looked at several alarm…read morecompaines, all promising montly specials, gift cards and other attractive rates. When I saw Direct Protection there was none of the carrot dangling incentives. Got my interest. Called and talked to Rick, owner operated, family run and LOCAL. We met just a couple days later and this company hands down was going to be my provider. Rick was on time, respectful and most important knew his equipment and what i needed to protect my home! In a couple days my new system was in place. Rick even came out and changed door locks as they werent the safest. I would without hesitation recommend Rick's direct protection company. Rates competitive, no phoney gimmicks, and customer service OFF THE CHARTS!! Thanks Rick I sleep much better now! Diane G