I can FINALLY write this review because I have officially graduated from CCRM. When I came to CCRM it was right after a very traumatic IVF experience with my local clinic. Basically, I was diagnosed with "unexplained infertility" and the previous doctor never caught a very low LH surge and we ended up with zero normal embryos. My heart was literally broken when I began my journey at CCRM. Dr. Jun immediately took charge of our case, she ordered extensive testing and referred me out to an excision laparoscopic surgeon (Dr. Camran Nezhat, he is incredible also). My previous doctor wouldn't even discuss referring me out, he didn't think it would make a difference in my treatment. In the initial testing we found out that I had several issues, including genetically high cholesterol. This find alone may have saved my life. The excision surgeon found stage 3 endometriosis, fibroids, a cyst and a small septum. In so many ways I was validated and FINALLY had some answers. We decided to give it some time, hoping to get pregnant naturally. After about a year we decided we were ready to pursue IVF with Dr. Jun at CCRM. Every single visit was structured and fast. The staff's attention to detail is absolutely next level, they do not miss ANYTHING. I received regular blood work during my stimulation cycle and had meds adjusted accordingly. On the day of my egg retrieval I had Dr. Tazuke, she came into the room and talked with me and even hugged me when I cried and told her I was so nervous. She was so kind to me and we had literally never met prior to that day. We ended up with FOUR healthy embryos. 100% of our embryos ended up being healthy. In addition to that, I am now almost 9 weeks pregnant from our first transfer. My nurse Ellie has held my hand throughout this entire process and has been emotionally supportive and has never dropped the ball, not even one time. Communication with the office was always excellent. I cannot say thank you enough. You guys have changed my life and helped give me the gift of motherhood. Thank you. Thank you. Thank you. read more

Going through fertility treatment and IVF is already an incredibly stressful and emotionally exhausting experience. Unfortunately, CCRM in Menlo Park made an already difficult process significantly worse. I strongly urge anyone considering IVF to think twice before choosing this clinic. As other reviewers have pointed out, communication is extremely poor, the staff can be rude and dismissive, and you are treated more like a number than a human being going through one of the most vulnerable experiences of your life. Throughout my treatment, I found myself constantly stressed by the lack of communication, especially during critical moments when I needed information about medications or next steps. On top of that, the clinic demanded payment even when they had failed to provide an accurate bill. Instead of being able to focus on my health and treatment, I was left chasing down information, dealing with billing problems, and worrying about whether I would get the guidance I needed in time. IVF is physically, emotionally, and financially demanding. The very least a fertility clinic should provide is clear communication, compassion, and a sense that someone is looking out for you. My experience at CCRM was the opposite. Looking back, if my only option had been to go through IVF at CCRM Menlo Park, I would rather not have gone through the process at all. That is how distressing this experience was. I would not recommend this clinic to anyone going through fertility treatment. No one navigating something this personal and difficult should have to deal with this level of additional stress from the very people entrusted with their care. read more

5 stars for Dr. Jun and her thoroughness. Less than 2 stars for everything else. Communication is all through the app and reaching a real person directly is nearly impossible. No calls to notify or schedule appointments. Messed up on my labs. Ran labs that I had already completed. Said they wouldn't run them. Then, ran them and charged me for them anyways. Still waiting for someone to call me about it. Customer service side is seriously lacking. I've gone through Sutter before and their communication and intake process was seamless in comparison. Really quite shocked that CCRM's support team and app is that bad. Or maybe I'm just having bad luck. read more

Using CCRM SF effectively means that you're on your own and managing a tricky and fraught process by yourself. You will need to do any outreach, including soliciting important information and following up on the process. You will need to follow up multiple times in the hope of getting a response to your questions -- unless it's regarding a bill for which CCRM expects payment. Then, they're on top of it. Do yourself a favor and go somewhere else. CCRM is a factory and you will receive limited care and attention at this difficult point in your life. I wish I could go elsewhere, but I'm stuck with this practice read more

We just graduated from CCRM on Aug 11, 2025 (and even took a picture at the front desk to celebrate!) and we couldn't be more thankful for this incredible team. From day one, Dr. Tazuke has been kind, patient, and so knowledgeable -- she explained everything clearly and made us feel confident in each step. And Tiara, our primary nurse, has been amazing. She was always there to answer our questions (big or small), check in on us, and cheer us on through the ups and downs. Everyone we met -- from the front desk to the lab -- made us feel cared for and supported. You can tell they truly want the best for their patients. Thanks to their expertise and compassion, we're now expecting our baby, and we'll never forget this journey or the people who made it possible. read more

Dr. Jun is the reason I'm a mom! She truly cares and adjusted things based on her knowledge and expertise. My nurse, Lisa, was also amazing and problem solved until the correct protocol finally got me my baby girl. I had an issue with a test due to an incorrect med prescribed and that's why I'm not giving 5 stars. read more

CCRM has been fantastic - I've had egg retrievals done at other places, but CCRM is head over heels better. The thoroughness, the attention to detail, the clarity of communication. - Very impressed with the nutritionist (under whose care I have lost 15 lbs!!) & the supplements. - Extremely impressed with how well Dr Jun communicates; she has empathy, but she can also communicate complexity and trade-offs very well. - Extremely impressed with Dr Jun's protocol; compared to my other retrieval cycles (which were 5 years ago, when I was 35 - I'm 40 now) my results are as good or better, and it's definitely because of the thoroughness of this clinic. I came in every single day for the last 5 days of my stim cycle and had my meds adjusted almost every day; most clinics are not this thorough. When I compared my protocol to others, it was far more complex and when I googled the new meds I was unfamiliar with, they are well-known for producing better results! They also put me on an "at risk for OHSS" regimen (which my last clinic did NOT put me on), and it was impressively thorough. - Very happy with the staff, who are friendly and engaging and went out of their way to help me plan a logistically complex retrieval with my partner flying in from across the country to donate his sample. read more

I forgot to mention that CCRM mistakenly sent me another patient's blood test result who has the same last name with me. The doctor apologized me and I accepted. However, due to CCRM's financial specialists I decide to note this as well . I belive that I've been polite and trying to solve their big mistake about the fee nicely but three times they did not even call me back after told me that they will check and contact me. Egg freezing itself is mentally and physical stressful journey and stress may impact your egg quality. Also, financial burden cannot be ignored since the fee is not cheap. Therefore, many people utilize health insurance to cover it. I did egg freezing here and I've been very frustrated by financial specialists there not only because of money but mostly because their not being responsive, attitude, making a big mistake (I am not even sure it can be called a mistake because it's about contract amount). It is probably my first time to write about my review for any services. Prior to starting the service I talked/made sure about the fee, insurance coverage, etc., with CCRM financial specialists several times. I was told that if I change my insurance to 000 most of my services will be covered. Since I passed an open enrollment period I and my HR had to go through some difficulties for the change and plus I have to pay about $100/month more for new insurance. The specialist confirmed that they checked my insurance (it took long that I had to keep bug them unlike other facilities only took less than a week) that it will cover the most of fee and then sent me a financial agreement showing how much insurance will cover and how much I need to pay. I signed the contract and paid the amount upfront per their request. However, during the process I suspected that my insurance coverage since I had to pay 100% for all medications. I asked the specialist to double check and again they confirmed me that it is covered most of it. Later when I asked to check again another CCRM personal told me that my insurance only covers the small portion of the fee. The specialist told me that it is not my fault and thus their higher manager will handle it. I got a phone call from someone else/CCRM and she also understood my situation and that's their fault and promised me to call back but never called me. Later, I got mail with remaining balance. I asked about that remaining fee to CCRM specialist and she said she will check and call me back and never called me. I believe that I've been polite despite their big mistake but everyone who consider CCRM should know about this since you may go through the same stress/frustration with me. read more

update* The front desk person I interacted was extremely unpleasant. I'm taken aback, like the other reviewer mentioned, she was not great. I mentioned my concerns and wanted to speak with the nurse, she relayed my message in a way that the nurse coordinator started quoting their office policy. She made me into a bully I was not, and said I said nasty things I never said. In addition, she said they have a zero policy when she spoke with me and when I asked about it straight sent me on hold and stopped picking up my call. I think front desk should not make up stuff especially about current patient. This is a very uncomfortable experience for me. I've been a patient here for 4 months, besides my initial meeting I have yet to get a treatment plan. The coordinator Vanessa is hard to reach and through an app. They keep requesting me and my husband to take test and then REPEAT them because they either forgot in the first test WITHOUT apologizing for wasting our time. We are simply trying to get a treatment plan and keep moving forward, and I have heard good things but I don't think I'm being prioritized or even taken care of to the slightest! read more

Highly recommend finding another clinic, CCRM is a disaster. Fertility is such an intimate and stressful process, and this clinic does nothing to make patients feel cared for or safe. A couple issues: 1) response time is horrible - all communication is via Salve and our coordinator, Veronica chooses to respond when she feels like it 2) numbers not grounded in stats - Tazuki told us some numbers on pregnancy chances after a year of trying. When asked for the source, she had no legitimate answer 3) pulling up incorrect patient records - Tazuki pulled up another patients records who had the same last name as my husband Save you money, find another place. read more

I have been on my fertility journey to conceive for 6 years and a family friend had mentioned their success story at CCRM. During the beginning of the pandemic my husband and I were looking to start our second round of IVF and had a virtual consultation with dr. Jun. She reviewed our first round of IVF from Care for the Bay Area and noticed things that weren't mentioned before, one of them being endometriosis and pcos. She told us to look into it and decide if we wanted to go through a laparoscopic surgery or she can use medications to control it. We decided to go check for it and proceed with the surgery at another office. Once that was completed, we returned to Dr. Jun's office to start our IVF round at CCRM. I was a little worried at first since I didn't have a successful round at the other office, so I analyzed everything. Although it is hard to get a hold of the office or front desk, once you are in the system and assigned a nurse, you will always be in contact with the office. CCRM has more of a hospital feel, but they sure know their stuff. They have staff that is knowledgeable and detailed when it comes to their work. IVF- They have a system with checking your blood and ultrasound on a regular basis. After every visit, you will be given a call from your nurse telling you the next steps based on the results from your visit. The egg retrieval was done in the back portion of their building and only took 20 minutes. The doctor and the embryologist did an excellent job and retrieved 25 eggs which was a lot more than the other office I had it retrieved at. We got the eggs fertilized and moved on to the next steps Transfer- dr Jun customized a protocol for me to prepare for the transfer. I feel like they took all of the steps and the team did an excellent job where I got pregnant for the first time on the first transfer. Hands down most amazing experience. I would recommend Dr Jun and her staff to anyone that is having trouble conceiving. She will make your dreams of becoming a mother come true. read more

CCRM boasts a high success rate and I'm pleased to say we are one of those success stories. There's no real way to sugarcoat fertility treatment - if you're in a situation where you need it, it's going to be a hard road and you want a good team supporting you. There is no doubt that the doctors and team at CCRM San Francisco know what they are doing. We worked with Dr. Jun but ultimately most our day to day interactions were with our nurse, Heather, who was always very responsive and supportive and I could tell genuinely tell she cared about the outcome and was so happy when it was successful. The ultrasound technicians were all always lovely too - and there were a LOT of ultrasounds! Our journey with them from our first consult to a positive pregnancy test took two years, but with many pandemic related delays. They have process down to an art - you always know where you are every step of the way during treatment. Again, the nature of this process does mean there are times that it will be frustrating - at times it just felt like there were endless hoops to jump through to be allowed to proceed with the next step or there was information that was omitted or billing issues. But at the end of the day, the end result was what we wanted and we will return to CCRM when it's time to try for #2. read more

I will forever be grateful to Dr. Tazuke and the CCRM team. We started our IVF journey with diagnostics in November 2020. It was a long journey to our embryo transfer on August 21, 2021. Our first transfer was successful and I gave birth to a perfect baby boy in April 2022. I really appreciate that Dr. Tazuke and her team err on the side of caution when it comes to treatment plans. They don't take any chances. One example is the transfer day - some doctors tell women they can go back to work the same day and resume normal activity. Dr. Tazuke ordered me to take 48 hours of bed rest. They also recommended some strict diet changes (no coffee, not even decaf during egg retrieval, etc.). It can be challenging but it's all worth it to make sure your treatment is successful. In the beginning, I was a little nervous about some of the negative reviews around the office management. I also experienced some issues with the front desk - mainly not being able to get through to anyone, or not getting a call back, and we received some outdated instructions for the sperm collection which left my husband feeling incredibly awkward because he went to the wrong location. I will say that a few months into our treatment I saw a huge difference. It appears that management took the feedback to heart and made the necessary changes. From that point on, I never had an issue getting ahold of anyone, the receptionists always greeted me by name, and were very on top of everything. There is a virtual orientation that the team has you go through. For some reason, I didn't have my orientation until I was well into my egg retrieval process. If you can, I recommend doing the orientation before you start treatment. It would have answered so many questions and alleviated a lot of anxiety if I had done the orientation first. Overall, my husband and I had a great experience with CCRM - specifically with Dr. Tazuke and Rachel Z. We will definitely be back when we are ready for baby #2. Thank you team CCRM! read more

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DO NOT GO HERE!!! The management is so terrible. They are not professional, they do not pick up phone calls and have no compassion for patients who are going to though a rough time. Do not waste your time or money here. If you look at all the reviews it definitely shows why there's so many one star reviews. read more

We never got a chance to go through with it. The office (billing, reception) is so incompetent and disrespectful it defies belief. Not calling back. Not sending what they're supposed to. Not following up. Not caring. Hanging up on me. Not Answering the phone continually throughout the day...etc. It is really pathetic and disappointing. I have never been through such disrespect in my life when it comes to medical care frankly. read more

UPDATE: CCRM's central billing department in Colorado did call me. They were incredibly fast to respond, kind, thoughtful, and most importantly, effective. They submitted my bills to my insurance, which does have fertility benefits. They did this all with a quick turn-around time and had one person following my case. Thank you! read more

Dr Jun and her entire staff is amazing. Concierge like experience for busy professionals. I was in and out for most of my visits within 20 minutes with blood work, scans etc. Very very efficient and professional. My favorite person in the whole clinic was the plebotomist...I am usually a very difficult blood draw but the Asian gentleman made the process fun and a breeze. If u r expecting sugar coated small talk, go somewhere else. This clinic operates on pure science and efficiency and delivers results. Thank u CCRM for helping me deliver a wonderful baby boy at age 40. He is 9 months old today and a pure joy! read more

I had amazing experiences at CCRM at Menlo Park. I worked with Dr. Tazuke and nurse Rachel Z. They are super patient, detail-orientated, responsive, and they care about my situation. I had multiple IVFs before embryo transfer. In the whole process, they are extremely friendly, they share all the information, answer all my questions, discuss all options with transparancy, just to name a few. There were times I need to operations/procecures outside CCRM and Dr. Tazuke went all the way to forward my inforamtion and discuss situation with my OB. The clinic is also clean and welcoming. All the staffs I meet are friendly and welcoming. I highly recommend working with CCRM for fertility issues. read more

The front desk is very impatient, rude, and terrible! This one star is for the front desk! Doctors and nurses here are great, professional, kind, and thoughtful. I started to have a bad impression of the front desk since the very first call with them, didn't feel they respected patients. The more I interact with them, the worse I feel. Even though you stand in front of them as their paid patient trying to ask questions politely, they are still impatient with a bad tone and just let you wait without even wanting to listen to your questions. The front desk is supposed to be the face of an organization. But here, I would say the front desk is the worst part of CCRM, and they are ruining CCRM's image and reputation! They are not trying to help patients, or value patients, instead, they even make patients want to walk away from them with their attitude. It is great that I heard the lab and the doctors here are amazing, which is why I stay. read more

So this business manager says that you all left a message six times. If you're leaving messages, that means you're not reachable on the first call and so you have to resort to leaving voice messages. Don't try to argue with me. Own up to the fact that your potential patients call you, seeking service, and you're not available on the first try. I asked for email communication in case I couldn't be reached by phone and your office never emailed me. Pathetic read more

We had a very positive experience with CCRM. We did 2 rounds of harvest followed by a transfer in our journey to get pregnant. Full disclosure, we ended up giving birth to a baby girl, but regardless of the end result, the review would not change. Dr Jun and her staff were extremely knowledgeable. We had a lot of questions going into the this process and they were able to give us guidance and confidence in making informed decisions. She was upfront about our chances of the cheaper route of IUI vs IVF. We ultimately chose to go straight to IVF and haven't looked back since. Also prior to the transfer, we had gone on a trip to France. The CCRM crew caught a memo that there was a Zika case in France on the week we were there. As a result, they advised that we postpone our transfer. The one negative experience we had with CCRM was their billing department, Sandra, in particular. She repeatedly asked us to pay invoices we had already paid. Can't tell if she is just incompetent or if their book keeping system was just flawed. In any scenario, IVF is a huge financial burden and she should show some compassion instead of rushing to judgement. Despite that, the overall experience was still excellent. The professionalism of the staff helped us mentally, emotionally, and physically. We are truly grateful for the service CCRM provided. read more

Just got off the phone with their rep from Menlo Park, and it was very awkward. I asked if they did surrogacy in house (because their website says so), but they said no. In addition to saying no, the rep with Australian/New Zealand accent added (direct quote): "oh and if it's for same-sex couples, for same-sex male couples, because this question has come up many times the past 2-3 weeks, we can't do it if one of the partners is HIV positive." First, they're in the health and wellness industry (in the Bay Area, especially), so they should know better. Second, this was my first time talking to them, but they assumed they had talked to me, as well as assuming my sexuality and HIV status based on a single phone call. More importantly, if it's something they didn't do anyway, why would the rep feel the need to add the unnecessarily aggressive point? read more

Dr. Wael Salem is an incredible doctor! He is patient, knowledgeable, and talented. His nurse Margaret is also a gem and so wonderful! Dr. Salem has a better bedside manner than any doctor I've ever met - so kind and reassuring. He takes a very scientific approach, using the best and most current methods. He also takes the time to explain everything in detail. Like many going through the fertility journey, ours was a long painful and complicated process. I wouldn't have wanted any other doctor by our side. I highly recommend Dr. Salem to anyone! He is the best and there is a reason CCRM is the gold standard in the Bay Area. read more

CCRM Fertility - Fertility Near Me - Menlo Park, California

We trust Dr Jun and she was our last hope. It was a two year journey and we hope to have a baby soon. My advice is ensure you do your research and bring all your questions to dr Jun to address. A few improvement areas for ccrm are the nurse coordinators, the billing staff and the blood draw guy. The nurse coordinators assume you know what to do and don't thoroughly explain the process and medication. Also, they are responsive towards the end of the day. The billing team is completely incompetent and talk trash about patients in their frosted window office. Also, they automatically send patients to collections without sending itemized billing to the patients only upon request and after two weeks. They are terrible and rude! The blood draw guy (the only one there) pokes you several times and grunts. He leaves bruises and pokes several holes in your arm. He is so bad and if you go everyday, you dread seeing him. read more

"Those who bring sunshine to the lives of others cannot keep it from themselves." - J.M. Barrie. Dr. Tazuke, our nurse Rachel Z., and the whole nurse team have been the moonlights that gently accompanied us through the nights and seeing the sunrise. We had a journey scattered with hope, persistence, and finally smiley faces as to-be parents of seeing the move of our coming lovely baby. We might be one of those parents that require more patience with infertility treatment. It had been a little over six years since we visited our first doctor; we experienced two IUIs, four IVF cycles, and various types of surgeries. After going through three other top-rated facilities, we found CCRM to be the place that turns much hard to be supportive. In particular, we saw a higher standard in many procedures, a series of more scientific and personalized decisions, and more responsive communication throughout our visits. Because IVF treatment is a spiritual burden on both of us, especially a physical one for my wife, having a higher standard in the procedures increased the probability of getting better results. From medical exams to the prerequisites of cycles, CCRM always suggests more than we have seen elsewhere. The check-ups may appear strict, but they eventually helped us have better chances of success. Based on our past cycles, Dr. Tazuke can always suggest customized plans, adjust specific treatments and the specialized surgeries that we can do to increase our chances. Instead of following a standard protocol, we had a treatment schedule that fits our situation the best. The whole process built our confidence in getting the optimized result. Walking into CCRM feels like going home. Among all, we would like to give special thanks to our nurse, Rachel Z. We never felt that we are the only two that struggled so much because Rachel stands with us. We may have an overwhelming concern during the weekend; we may unsure about one tiny note in the instruction papers; we may lose track of tens of types of medicines; we may feel disturbing in handling insurance. None of those issues stuck because Rachel was there. If there is only one thing that I can be thankful for in the last several years, it's my wife's persistence. But if I am lucky enough to get the second thing to thank. It is CCRM. Without professional treatment and family-like support, I may not be so fortunate to write this review. Lastly, I wish every family that has similar struggles as us to be successful on your journey. read more

Dr. Jun and her team, including Princess and Sam are THE best. We came to CCRM after IVF failure at Kaiser (complete amateurs). Dr Jun takes her time with you and candidly explains your chances of achieving pregnancy. She does not rush to do a procedure and will not transfer a precious embryo unless the conditions are perfect. We did a retrieval with Dr Jun in Feb of 2019 and transferred our baby girl in August. Yes it took a while, but that is because Dr Jun discovered I had endometriosis, so I underwent surgery to remove it. We then had a transfer canceled due to lining issues. She was never willing to rush a transfer and for that I am so grateful- frustrating at the time as I WANTED my baby, but so glad she made the choices she did. We only did one transfer and it resulted in a beautiful baby girl born this past May. Have I mentioned her laugh? Dr Jun's laugh is the best, and she is incredibly compassionate and always available. After our transfer, I had a hematoma and we hadn't seen it yet on the US and I passed a large clot. I thought we lost our baby at only 6w. I texted Dr Jun at 9:30PM and she replied RIGHT AWAY and FaceTimed with me to look at the clot and tell me what she thought. We saw her the very next morning when the center opened and found a heartbeat and the hematoma. This is the type of service you will get at CCRM. Sam, Princess an Angie- My squad during all of my time at CCRM. Forever rooting for us to get our baby, able to explain anything needed and always offering a smile when I arrived. Princess's ability to know your personality and react accordingly is invaluable. Sam would reply to portal messages swiftly and get me anything I needed. Dr Jun is the best, if you want your baby, go and see her! read more

I have been trying to get a bill resolved and the CCRM San Francisco office is completely unresponsive. Their online bill pay portal did not work and despite calling their number repeatedly over a few weeks and leaving messages to get answers to my questions (no one ever answers), I have yet to receive a call back. I am still trying to get this resolved and am now trying to work through the Colorado CCRM office. My recommendation would be to go through the doctors via the Colorado CCRM office. From my experience, the staff is much friendlier, responsive and Dr. Schoolcraft is world renowned. He helped me to get pregnant with my 43 year old eggs after 8 years of trying and I have a beautiful baby boy. The IVF process is a stressful, and you'll want the support from the entire CCRM staff. It is a long process. I did not find the support with the CCRM San Fran office (which is actually menlo park), based on my own personal experience. read more

So happy I chose CCRM, and Dr. Sunny Jun. I did both an egg retrieval and frozen embryo transfer at CCRM, with much success and no side effects. - Dr. Jun is not only supremely knowledgable and thorough, but she's also very warm and charming. She goes above and beyond in terms of referrals, recommendations, etc., to ensure the best result. At our very first meeting, she thoroughly checked my medical history and noticed that I had fibroids. She flagged this is as an issue and she was proven 100% right. Throughout the entire cycle, her assessments were proven completely right by the eventual results. - All of the specialists were amazing -- the surgical nurse, embryologists, anesthesiologist, etc. The nursing staff on the whole is very nice. - Facility is state-of-the-art, and extremely modern and clean, which is nice and comforting. - No mishaps during billing -- we had fertility insurance though, so that probably made it easier. The process is extremely detailed -- we had many tests to take before we could begin the retrieval process. I can see how that might frustrate some, but there's a reason that their process has such high success rates -- they leave no stone uncovered. When I was going through my processes in late 2018 and early 2019, there were some growing pains with scheduling and communication, but it ultimately did not impact the results (I couldn't have asked for more with my results). When I was within a retrieval cycle or FET transfer, communication was pretty much perfect and I never failed to receive a timely medication update based on my results -- it was very clear I had a tailored treatment. Outside of a cycle, there were a few minor communication issues, but in the scheme of things, I chalk it up to growing pains because there is overwhelming demand for their services, and I did see plenty of evidence that CCRM was trying very hard to improve its communication systems and processes. Overall, I wouldn't hesitate to recommend CCRM and I will absolutely go back to them for a future transfer. The incredible results speak for themselves. We ended up with 2x the PGS-tested embryos that we needed, so I only had to do one retrieval (which I was incredibly grateful for), and our very first transfer resulted in a healthy baby. Thank you, Dr. Jun and CCRM team! read more

Our experience with CCRM@SF has be positive from the very beginning. About the doctors: We work with Dr. Jun, who we now 100% trust. Dr. Jun explains things clearly to us, in a very concise way. She is definitely the real expert with a lot of experience and skills in this area, but she only shares with us what we need to know/worry about when it is needed. This is a style thing that people may have different preference. Sometimes we like it (so that we don't need to worry about things that don't happen), sometimes we do not (as we may read something from internet, and wonder if it is considered.) At the beginning, we do have some doubts whether the plan presented to us is the best of us. Is it simply the 'common practice' in this clinic that they are good at, so they offered to anyone as the best practice? Dr. Jun is flexible with our preference throughout the process, and we got to try something we want. We had some complications (which we would never know if not for the tests Dr. Jun suggested and performed) and Dr. Jun called off that cycle last minute, literally. We were disappointed about the situation, but it saves us time the $$$ overall. We were grateful and start to realize that Dr. Jun's expertise is truly invaluable during the process. (We had unsuccessful experience with other clinic before. We have close friends who had similar experience with other clinic. It is very clear that the practice in CCRM@SF is more thorough, follow the most recent best practice in research, and doctors are on top of the recent research development as well.) The next cycle, which succeeded later, is not too eventful. Things are well planned and explained to us, with a dedicated support nurse going through things with us. We noticed that, once we are in a cycle, the communication becomes extremely streamlined. We got almost instant response whenever we have a question, through their portal or phone call, from nurse and doctor, even after office hour. About the staff: We are truly amazed by how well each person is doing their job in this office. The office appears to be very well organized and staffed with competent and passionate people, including front desk, billing department, nurse, technicians, and of course the doctors (which is what we care the most). Just to mention a couple: Our blood draw technician is really skillful - I never have a bruise afterwards. (There will be a lot of blood tests, and blood draws). Our ultrasound technician is very patient and a loving person who shares experience with us, and help me to relax. We would definitely recommend CCRM@SF to any friend who is looking for infertility treatment. Update: We interacted once with another doctor at CCRM@SF, Dr. Tazuke, when Dr. Jun was not available. We also like our interaction with Dr. Tazuke. She is kind and humorous. read more

If I can give zero star, I would. Fertility bills can be expensive and I was aware of it walking into it. However, this place doesn't make it transparent at all. I received a HUGE bill with treatments I never remembered even taking or being asked for consent. I called in several times and left messages on their online portal to ask for clarity. They either sent me to voicemail and never call back, or they the front desk claimed to know nothing and needed to have their financial person/nurse call me back. No one ever did despite I complained about it to the front desk. It's just a black hole. Not only the financial part of it. They never sent me clear communication where I'm at in the process, what treatment I have and will get, what my results are. My first nurse was amazing, however, she left only a few weeks after I started with this clinic. And I can tell why she had to leave. She clearly wasn't treated well as an employee. Then they assigned me another nurse who nearly missed my IUI cycle date had I not call in several times on that day. And after that, they kept changing my nurse, and there was no one who really knew my case and could answer my questions. Such a frustrating experience! I was lucky I got pregnant naturally while struggling to get through this process. Avoid this place if you can. read more

I never write reviews and I debated for a long time whether to write one for CCRM but ultimately I feel that after so much unnecessary stress, sadness, and frustration that they caused me and my husband, that it's important for future patients that are considering this clinic to be knowledgeable about what they are getting into. IVF is already such a stressful, confusing, overwhelming, sad, and scary experience in your life and going with CCRM in Menlo Park will make your experience 100 times worse. You go there during a time of desperation for hope and direction after you've already tried for so long but the staff there don't care whatsoever about you. Know that you & your partner are pretty much going to be completely alone in the process. Read all the negative reviews for this location because I really tried not to believe it and thought those bad reviews were just a fluke, but for me everything said in those reviews ultimately turned out to be true. I spent around 4 months in the beginning of 2021 interacting with CCRM and from the first interaction you could tell that they have zero regard or care for patients. One of the most frustrating things is that they NEVER answer the phone and even if you try to send a message to their portal, it takes almost a week to hear from them let alone get a call back. If they call you back, you better pick up because if you miss their call, good luck getting a hold of them again. CCRM has a strong brand reputation (because of other divisions in different states with different doctors and staff) so I decided to give CCRM Menlo Park a try. Every time there was a negative and negligent interaction, I tried to brush it off and tell myself it was just that one doctor or just the one staff or that one receptionist. I was Dr. Tazuke's patient and on MULTIPLE occasions they actually gave me WRONG information (for me it was wrong diagnoses, wrong and missed medical records, many wrong lab tests). Whenever Jennie would call back, it was with half answers and on multiple occasions confuse me with another patient and tell me wrong information. It was actually unbelievable at one point how many mistakes were made. You really wonder why the staff even works there as there is no regard for patients or accuracy whatsoever. The receptionist is just as bad. During the process, Dr. Tazuke's staff even ordered 6 blood draw tests that I didn't need (I sent medical records proving I already did them. I even talked to Jennie more than 3 times about how I didn't need those tests and she and Dr. Tazuke's had agreed I didn't need them). But somehow, they didn't communicate it down the chain. By the time I went in for a blood draw for the tests I did need, the phlebotomist had so many vials that I asked him to check which tests I was doing since it seemed like too much. That's when I found out they continued to forget to cancel the 6 unnecessary tests. It was up to myself to make sure my treatment was right and this is all new to me so that is pretty horrifying. I lost trust that they could get the IVF medications and dosing right if they can't even get their standard labs right. The phlebotomist at Menlo Park (don't remember his name) couldn't speak or even understand English. He has the worst bedside manner and treats you like you're just a factory part. He also had the worst technique with the most painful blood draw. When my husband went in for blood tests, it was the same horrible experience with the same guy. After giving CCRM Menlo Park so many chances, I've finally learned and accepted to move on and that there is no redeeming quality about this clinic (from the doctor, to the nurses, to the receptionist and phlebotomist). No patient should ever ever have to go through this. It is just wrong. My husband experienced much of this heartache and stress with me, and ultimately said that even IF their SART success rates are published and even IF the doctor has good success, the staff have made the entire experience so incredibly horrifying, and added so much stress & anxiety with giving us WRONG INFORMATION, and with their LACK OF COMMUNICATION & DISREGARD for PATIENT CARE, that they have completely lost our trust with their competence and care at this point. There are too many other options in the Bay Area to go with. That is ultimately what we decided to do even though I was in denial and continued to try with them for months I decided to write this review because I just hope no other woman will have to ever go through such a horrible, alienating, sad, and frustrating experience like I did with CCRM Menlo Park during one of the most difficult times in your life. read more

Rose who was from the finance department very specifically told me there would no out of pocket charges for me and that my insurance would cover all of my tests. She confirmed this with me twice and assured me that there would be no surprise charges. I am suddenly given this huge bill that I have to pay out of pocket. Do not go to them. read more

First off Dr. Tazuke is a great doctor. She is very straight with you and lays it all out so you can make up your mind about proceeding which is good considering the cost of dealing with fertility issues. Unfortunately, I ended up leaving for another clinic after I felt like I was starting to become a number rather than a patient. Messages took forever to get returned and a few times my chart was confused with other patients. I decided it was time to move on. read more

Nearly five months of working with CCRM and nothing to show for it. Poor customer service, lack of communication and continually not being heard led me to switch fertility clinics when it was (finally) time to begin the IVF process. Don't waste your time, energy or money here. They're just out to run a business and are not truly invested in patient needs. Additionally, my friend who completed her egg retrieval with them in September 2020 is still receiving bills from them 9 months later. Rather than respond to her messages inquiring the reason for the bill they sent her to collections! Save yourself the time and heartache, and go elsewhere. read more

Dr. Tazuke and the nurse team are amazing and I would recommend them to anyone. I came to CCRM from two rounds of egg retrievals at another clinic and I wish I would have come to CCRM sooner. Dr.Tazuke was willing to try different protocol for me to get a successful result and that resulted in the birth of my baby. She is patient, kind, a good listener and explains everything she's doing. Thank you CCRM! read more

This office is impossible to get in touch with. No one ever answers the phone, and if they do, they are rude. When I finally got my virtual initial consult scheduled, Dr. Jun was a no show. We waited the whole hour while we tried to get a hold of someone, but to no avail. I sent an email to make sure they didn't bill my insurance for the no show - one person from billing acknowledged but no apologies received. I took it as a blessing in disguise. I was referred to Dr. Jun but glad I didn't go any further, ultimately avoiding major issues dealing with their office staff, lack of care and communication. read more

At the beginning, I chose CCRM is simply because of Dr. Jun. I met Dr. Jun 8 years ago when I was pursuing the fertility treatments from another clinic, and she was not my primary doctor. But I was very impressed by her professionalism at that time. 3 years ago, I turned to Dr. Jun at CCRM right after my service contract expired with the second infertility clinic. I have seen so many fertility specialists and gone thru countless tests. Look no further, Dr. Jun is the best. Each cycle, she did not only demonstrate her skills but also gave her time and compassion to her patients. She was very strict and would not allow me to start my final cycle until I met her goal. My final transfer was delayed for 3 months but I totally understood her purpose and really appreciated what she has done for me when I started my second trimester. As you know each cycle is unique, Dr. Jun and her team worked around the clock and followed up my questions and concerns right away. When I pick up an IVF clinic, I was more concerned about doctor's qualification and experiences rather than clinic's statistic data. Luckily, this time is Dr. Jun AND at CCRM! CCRM's cutting edge technology and skilled embryology team saved us one more embryo, a last day 7 blastocyst (not all of IVF clinics will culture the embryo after day 6). Finally, a long-waited healthy baby was born in Oct. 2021, and our lives have changed forever. Compared with other infertility clinics, I learned the management is not that great and sometimes it could be very frustrated. But I have seen some improvements. Frankly, all I want is to see two pinky lines. The qualification and technology are the main factors I was concerned. I highly recommend working with Dr. Jun and her staff at CCRM. read more

This review is just based off trying to talk with someone and find more information about Fertility Clinic and insurance coverage. First time I called, no one answered. Second time I called, someone picked up and told me to hold and then they hung up on me after 11 minutes of holding... I've been reading reviews and seems like customer service is really bad with this place. read more

It is with great sadness that I'm writing this review. We were eager and excited to start our process. I wish I would have read the previous reviews more carefully. A lot of what is said in reviews is accurate to our experience with the nurse and office staff. Our experience with CCRM was overwhelmingly overshadowed by our assigned nurse who was unresponsive, negligent and at best incompetent. Her lack of care not only affected our process financially but it affected our emotional, physical and mental health. Our process started with with mistakes that we took as "miscommunication" that quickly turned into bigger mistakes like (missing/ wrong prescription). We knew that the egg retrieval process could potentially be stressful but never imagined the level stress that would come from having a nurse that lacked basic knowledge or professionalism. Despite the big coast we weren't given the minimum courtesy to switch nurse once the process started despite the numerous mistakes she made. I left several urgent messages to "supervisor" who never called me back. As many reviews state, the communication with the office is dreadful. The medical staff for the day of the actual egg retrieval was outstanding. Highly knowledgeable, kind and accommodating throughout retrieval day. Unfortunately that was only 1 day out of 30 days we spent in tears. The emotional distress caused by our experience at CCRM has forced us to reevaluate our approach to starting a family. read more

My experience with CCRM and in particular Dr. Tazuke and nurse Rachel was amazing from start to finish! We just welcomed our baby boy a little over a month ago! Dr. Tazuke was great at explaining the process and all the research that backs each and every decision. I felt confident in trusting her completely. I had some bleeding early on in my pregnancy and called the office sobbing since I thought the worst had happened. Dr. Tazuke saw me that day after the center had closed for an ultrasound. I was so grateful to not have to wait to confirm everything was still ok. I also loved that I had a dedicated nurse throughout the entire process who was always the person I spoke to when I had new medication or questions. Although all of the nurses and front desk staff were all so nice and helpful! Also, I should note that their process can take a while, but it's important to just be patient and trust the process. We had an initial consult in July 2019, egg retrieval in March 2020, and embryo transfer in August 2020 (which was a bit delayed due to COVID, but is usually still a couple months after retrieval). The one con I have is for their financial coordinator. She was very confusing at times in explaining the insurance coverage and payments and I honestly never really understood how that all worked out. We just paid the invoices when they came and didn't really question it. I think they have someone else now though who is hopefully a little more clear. read more