This was the second company that I contacted about possibly cleaning and repairing my chimney and firebox. The administrative assistant who answers the phone is an asset to the company in my humble opinion. She is professional, courteous, and very friendly and bubbly on the phone. It's been a long time since I've had this level of customer service, but I've lucked out with two great companies this month. Clayton came out and inspected my chimney and let me know that I had some creosote. This tracks because I don't use my fireplace all that often but I do use it every year. He explained creosote and what happens with it to me, but suggested that we hold off since it was not to a level that I needed a deep cleaning. Clayton also let me know that I needed to have my firebox repaired as many of the spaces in between the bricks were missing mortar. I was expecting this because I had noticed that the mortar had burned off over the last few years. Again, he explained very carefully what happens if you don't take care of the specific issue and how it can damage your home. I really appreciated the attention to detail and the comprehensive explanation given to me. I ended up scheduling a second visit with them so the firebox could be repaired. Clayton was professional, kind, and courteous. He explains things exceptionally well and lets you know what to expect. They are transparent with their pricing so again, you know what you are paying for and they are in line, price-wise, with other chimney sweeps. I will definitely be using CBS again. As far as I'm concerned, they're my new chimney sweep. I highly recommend them if you have any issues with your firebox or your chimney. read more

CBS Chimney Sweepers - My nicely cleaned and newly mortared firebox - Chimney Sweeps Near Me - Albuquerque, New Mexico

Chimney and fireplace inspection. Absolutely amazing professional service. I purchased my home 10 months ago and in preparation for the cold I wanted to be sure my fireplace was working properly. The customer service was top notch and friendly and the technician Ben was thorough and informative. Great value on the cost of the inspection. I highly recommend them! read more

Stay away from this sleazy disreputable company. There are other providers who will do the job with honesty and integrity. (First Aid Chimney Care) October 2023: Cleaning service. "Fireplace is in good working condition, full inspection shows no defects. Over the year we had 2 fires August 2024: Cleaning and re-inspection. "Fireplace is very damaged and unsafe, needs $2700.00 worth of work. Tried to speak to the owner, but he's too much of a bitchboy to get on the phone and lets his office clerk handle questioning customers. I ended up using another provider and guess what?? "Fireplace is in good working condition and shows no defects." read more

This is my first year with this company, but it won't be my last. Clayton arrived exactly on time, spent about an hour cleaning the chimney and fireplace insert, replaced broken bricks in the firebox, and left with the area around the stove spotless. I'm impressed. read more

We had a water leak at the main valve on our sprinklers.Mikey Gonzales and David spent 2 days fixing the problem that Just Sprinklers and Anything Sprinklers wanted 700.00 -1500.00 to resolve the problem.They kept their promise to keep it under 700. I know these two are highly skill technicians just by watching them and how they return the area to original landscape. They used quality materials compared to what was in there. In the future I will use CBS CHIMNEY SWEEPS all my water issues..don't let the name fool you.They are just an outstanding professional company. Earl Glenn read more

Yearly service 10 years . We used them every year . They told us our chimney was cracked so we got a second opinion and it is not cracked . When I pointed it out to them they refused to reimburse service which we had to do since it had denied been done properly. so we stopped them after 10 yrs service on three houses. We were told they often crack it themselves then tell you it is damaged after they damage it. Good business if they damage it then charge you to fix what was a routine cleaning if three basically little used fireplaces. 2 were gas . Crack a gas powered fireplace flue . I dare you! read more

CBS is our go to when it is time to turn off the AC and start using the fireplace. They always do a fantastic job. They are always on time and super professional. As a woman, I feel 100% confident having them in my house when my husband is not here and that's not something I can say for a lot of service companies. Even though we use them yearly, they always take the time to explain their process and ask if we have had any problems with the fireplace. If they find any issues, they give us an estimate. If they find a safety issue, it becomes an inspection. I really cannot stress enough how much we love working with them. Seriously - they are on time to the dot and do exactly what they say they will every single time! It is amazing! read more

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Basically a young high school guy who did not seem to know anything about inspection or size of chimney cap. He cleaned the fireplace, so-so and that was it. I am so concerned that I am going to find someone else to come in and inspect it. I mean, fireplaces are a serious business. Right? read more

I would not use these guys again. They will tell you over the phone the price for an inspection is $180 then when they get there and inspect your chimney, they will tell you that you need the "other" inspection which costs $100 MORE. Also was told the inspector would burn some wood to test but he said he wouldn't when he got there.... Just not really a business I want to give any more money to. Will try the other guys next time. Bummer. read more

We had to reschedule the day of our appointment. The tech had already arrived at our house and did not get our voicemail in time. He was extremely courteous and said, no problem, he would have the office call and reschedule our appointment. Ben, came out today for our appointment. He saw I was wearing a mask and asked if I wanted him to wear a mask. I said yes and he put it on before coming to the door. He did an excellent job and there was not one speck of ash left when he was finished sweeping our chimney. These people are friendly and professional and I will definitely use them again. Yes, as some have observed here, the process is not cheap. But you get what you pay for and that is worth a lot. read more

Pricey (additional travel fee added) but tech was friendly and professional. Did a great job.

Benjamin and his assistant did an excellent job! Knowledgeable, efficient, and friendly. They left our home clean, our stove in excellent working order, and did not leave until all our questions answered. The office staff is very nice and easy to work with. We highly recommend them! read more

I've been using CBS for almost 10 years and no matter who comes out to service our chimney/fireplace, they're always on time or early, friendly, patient and thorough. I wish i would have taken a picture after he finished cleaning the chimney - just spotless. Also worth noting, they look for little oddities that may be harmful or just not correct and, they fix them! Here's a pro tip / if you call in June And schedule your cleaning for June - you get 10% off the cost due to one of the original owner's name who was..."June". ;). Love this company - I wish more contractors in NM were like these folks!! read more

I highly recommend CBS! They came out to my place and did a amazing job! Super friendly and did not rush to get it done,he took his time and was super thorough!! Five star service read more

CBS Chimney Sweepers - Chimney Sweeps Near Me - Albuquerque, New Mexico

We had a great crew sweep our multiple chimneys, and had them do some repairs as well. They also installed new pellet stoves and did a great job. Their staff is very responsive, thorough and reliable. They did exactly what they said they would do, when they said they would do it. Highly recommended! read more

Gave a quote requiring a full "inspection" before a simple cleaning, (for a new house) then they said they couldn't ask whether their employees were vaccinated "because of HIPAA". (that only applies to healthcare companies) They're either really confused or really dishonest. read more

My house was built in 1920 and the chimney was in really bad shape. I hired CBS to install a liner, insulate the chimney, fix the damper, install a cap and patch the firebox. They demonstrated a high level of craftsmanship and repaired the chimney to make it safe. They even showed me all of the different items they fixed and why they repaired it that way. Absolutely professional and on time. I was so impressed after receiving a quotes from other companies that said the damper couldn't be fixed (CBS fixed it) and only a firebox patch was needed (dear lord, that was not true). The person that came out had 15 years of experience and it showed. I was previously not convinced that there were any chimney companies that could to the work. CBS met and exceeded my expectations. read more

Just moved into a new home and needed the chimney cleaned. Set it up with ease and service was great. Would definitely recommend!

Great Family Owned Company!! Chimneys' should be cleaned every five years and CBS does a great job and well priced. Highly recommend!

I've used CBS for several years now and am disappointed that I have to write this negative review. I called a month ago to schedule an appointment. They scheduled me for Tuesday, 11/8, no time confirmed. We had to take the day off from work to make sure someone would be home, but come Tuesday morning, we still hadn't been given a time of arrival. I called, got put on hold, then got dropped, and called back, only to be told that their "computer systems were down," and they couldn't confirm any appointments and that they would call back in an hour. Well, 4 hours later, I called back again to follow up and was told the same thing. I asked the office manager for the owner (Gilbert Gonzales) to call me--she said she'd tell him, but no call back from him either. I gave them the week to reach out to reschedule. They never did. I called back again today (Saturday), only to learn that they can't get me in until next Friday. They made no attempt to account for their missed scheduled service or to recognize the huge financial burden put on us with missed work. Unfortunately, this place lost my business for their lack of customer service care. Truth be told, they also owe me and my wife a day's pay because we took off of work to wait for them on Tuesday. Never again. Next time go with Amrak. read more

We had CBS come inspect and clean the chimney for our new house. They ended up calling and changing the time shortly after. On the scheduled day it was snowy so they rescheduled for the next morning and we got to use the chimney that night. It would have been a five star if they had not rescheduled :) We will use them again next year :) read more

A friend noticed sparks coming out of the chimney and recommended I get them cleaned. I looked on yelp and found these guys, and the reviews were good so I called. It's been a great experience all the way through, Mike was professional and courteous. They are clean and reliable. I'd recommend them any time! They knew to take out the damper for the gas fireplace, and fixed the broken damper in the wood fireplace. I'd say it's too bad it's getting warm enough to forgo fires, but nah... I'll have lovely fires next fall! read more

We had a family of raccoons nesting in our chimney. We called Fish and Game, and they chased off the mama but the babies were left behind. They couldn't help us any further. So we called CBS chimney sweepers and they were great. They knew what to do, and when the mama didn't carry off the babies, they were able to lift them out of the chimney. Everyone we dealt with was polite, friendly and knowledgeable. read more

This company is a total rip off. They gave me an estimate of 2400 to install pellet stove. All my other bids were from 650 to 900. Then when I told him he is way overpriced he SAID did the office tell you about the estimate fee. I said no, get the hell out of here read more

I called Wednesday hoping for a last minute appointment for a dryer vent cleaning, and I was in luck! A gentlemen came over Friday morning at 0830, and got our vent all cleaned out. He was punctual, professional and very respectful of my home. I have an English Bulldog who likes to make her presence known (she's not hostile) and the service man was very kind towards her. Each time he entered the house, she made sure to greet him and he politely acknowledged her and got right back to work. Now my dryer works brand new and I'm pretty sure it's shiner now, after the service. He left the work area cleaner than I presented it to him and got things done in a timely fashion. I would 10/10 recommend their services to anyone! read more

I had great service from the moment Destiny picked up the phone to the very end when Larry took down his ladder. Very professional and curious and I feel very honest with good work at a good price!! read more

CBS came out and did inspection and cleaning of my fireplace in June 2019. I was charged $136.95 for the service. No complaint on that note. However, more work needed done to seal fireplace insert. Technician said someone would call me with a quote. I recieved a call as promised and was told the job would be in the area of $80.00. I called back to schedule the work and was told there was no record of previous inspection and cleaning. Would be charging me again for same service already provided and paid for before giving me yet another quote. Now we are looking at additional charges in the area of $216.00. This is unacceptable as I offered to show proof of previous service on my credit card statement. The female I spoke with was not interested in the proof nor was she interested in making the situation right. I asked her to let her manager or supervisor know what's going on because they were losing my business. No one ever contacted me about the issue to solve the problem. It's very disappointing since I have used CBS for years at another property I own. read more

Very professional chimney sweep. My home is on the side of a hill and my chimney is on the top of the third floor closest to the hill. The location is not for the faint of heart. Apparently its terrifying enough that the last chimney sweep wouldnt even sweep the pipe. These folks on the other hand had no difficulty with the height, nor with the blustery conditions today. He got here on time and immediately got to work. Taped off all the places where soot might enter my house and placed a heavy duty tarp around the firebox. He then jumped up on the roof and walked right up to the precipice. I think he took a couple pictures of the view and then got right to work. Removed, cleaned and inspected the spark arrestor, then swept the pipe. Within 15 minutes he was back inside. Thourough scrubbing and vacuuming the stove took another 30 minutes. He finished up with cleaning up the hearth and dias as well as the fire mats. All said, it took just a little over an hour and less than $200. This outfit will get my business again. Oh! I found out they do sprinkler repair too. So I'll give them a try next spring after the ground thaws. read more