We used this company to install a gas fireplace because our chimney was too damaged to have a woodburning one safely. Everything was fine at first, we got the quote (reasonable), scheduled everything, they showed up on time...and then we had problems. Lots of problems. So all the contractors (electric and gas) go through this company. They were part of the problem because they wanted to do a bunch of workarounds that weren't to code and wouldn't have passed an inspection. They attempted to guilt us into just going with it, because otherwise the job would take longer. Didn't care, do it the right way. They also didn't get NM Gas to shut off our gas and did it themselves, incurring a tampering fine (which they paid after we complained). We were without gas for several days...in December. The electrician also tried to get us to pay him directly- nope, not happening. You were hired through the company, not us. So that was kind of shady.
We had to have demo work done (previous owner had put drywall and 2x4s around the exposed brick, and stone/concrete at the bottom). Demo was part of our quoted price. The guys only took down the drywall and wood, saying they didn't want to damage the brick underneath the stone and concrete. They REFUSED to do it. So we did it (and, shocker, didn't damage anything). The demo cost was taken off the final bill and that's the only reason for two stars instead of one.
Also, good luck getting them to answer the phone. When they stopped taking my husband's calls, I'd call. Then they stopped answering for me. I called from a friend's phone and they picked up immediately. Overall, I would not recommend. Go somewhere else for this type of job. read more