Marty works with Lopi brand wood stoves and found us the perfect one to insert into our fireplace…read more Installation was smooth, clean, and professional. We love the way the finished install looks and the unit makes beautiful fires and kicks out a good amount of heat for its size. If you need a wood stove or fireplace insert, Marty Sena is the best.

I recently moved to Los Alamos to a home where maintenance had been neglected. My realtor endorsed…read moreMarty Sena of Rocky Mountain Chimney Sweep to complete a safety inspection of the fireplace and chimney. Marty and his crew are very knowledgeable and provided a comprehensive evaluation of the work required to make the fireplace and chimney safe to operate. As we discussed my goals, I decided to have Rocky Mountain Chimney install a natural gas fireplace insert manufactured by Lopi. Marty and his team installed the insert a couple of weeks ago. They did an outstanding job, very professional, clean, and everything turned out beautiful. The unit is very attractive, the attention to detail on the install really takes it above expectations. I recommend Marty and his team at Rocky Mountain Chimney Sweep for safety inspections, cleaning, repair and fireplace inserts. Great job!

Was quoted $11k to replace an existing air conditioner that had a leaky pan. The unit was quoted at…read more$2000 and labor at $9000! There was almost no description of what the labor was for and when I asked i was told by sales they just deliver the quote not the price. Obviously they didn't want the job.

Our tech, Jared, was on time, polite, knowledgeable, provided photos and explained repairs needed…read more Very happy with his service.

Full price was charged for no work in a 10-minute call. a…read morediscount would have been appreciated.

My service request for a shower valve replacement was assigned by my home warranty company to…read moreEnchantment Refrigeration on 11/20/23. At that time, I called and spoke to Leroy, one of the owners, who assured me that they could get the job scheduled for shortly after Thanksgiving. He asked me to call him back the week of 11/27, which I did. Each time I called him, he was too busy and asked me to call him back later that day or the next day. After literally 4 tries, Leroy finally scheduled the job for 12/4 at 10 am. I called him on 12/4 at 9 am just to confirm that his crew would be arriving within an hour or so. At that time, he told me that my home warranty company had cancelled the assignment & his crew wouldn't be coming. I found that hard to believe as I have a lot of experience with my home warranty company and they don't just randomly cancel service assignments. So I pushed Leroy and he admitted that "his other owner" had cancelled it on Friday 12/1 but Leroy couldn't explain why since he didn't do the cancellation. This made me quite irritated and I told Leroy that I would be giving his company a very bad Yelp review. When I called my home warranty company, they told me that Leroy himself had actually cancelled the job with them on Wednesday 11/29. So at this point, it was clear that Leroy had lied to me in a number of ways. In the meantime, "the other owner" (that is how he identified himself) started texting me, apparently out of concern for a bad Yelp review, and told me that he had suffered a death in his family on Friday and that is why he had cancelled the job and forgotten to call me. I responded that I knew he was lying because AHS confirmed that Leroy himself had cancelled it on Wednesday, not Friday. It became obvious that this "other owner" was willing to tell any lie in order to avoid a bad Yelp review. Bottom line -- thanks to Enchantment Refrigeration, I have nothing to show for my 2+ weeks of waiting to get my shower valve replaced except a bunch of lies. I highly recommend avoiding this unprofessional firm at all costs for your plumbing repairs.

I'm an out of town owner of a rental unit in Santa Fe. The tenant complained the mini-split was…read morenot working. Aaron's was easy to schedule and came out the next day. I got notified when they were on the way and was able to coordinate with the tenant. Sergio, the technician, was friendly and communicative, checking in with me at each step. I was concerned about the hassle of having to coordinate with me and the tenant but he said they do it all the time. Sergio was able to fix the issue and get the cold air flowing again. The tenant texted after the service call with the following: "Thanks for coordinating the company to fix the AC. Wanted to let you know how nice he was! You should keep that number!" I will be keeping their number!

We needed a toilet replaced. We purchased the toilet and had it available to install. I have used…read moreAaron Plumbing prior, and had good service so called and got quote to replace and made date. I was SHOCKED when the tech told me the final cost was $530 (was quoted $260). ( the job was easy and done in 30min). After much discussion, he 'dropped the price' to $308.39 which was STILL way more than Home Depot would have offered. Next time will use a different company, as can not trust Aaron on the quote.

First, and foremost, if you should be so fortunate as to become a valued and loyal client of TLC,…read moreas my family and home have, then you've truly discovered an incredible company to entrust your complete comfort in. "Sergio" has visited our SFe abode, twice, this month, and has accomplished very efficiently and effectively in resolving any/all of our concerns. He is an excellent technician, employee, and advocate of TLC's. Plus, he's sincerely friendly, with many a smile to share. Thank you, everyone on the TLC Team! You've really earned our confidence, commitment, and a customer, for life...

There's a $150 charge to come visit which will be applied to your bill. They needed to put die in…read morethe air conditioner to find the leak. They didn't bring the die so there's no charge this visit, just the $150. The plan is to go back and get the die and charge another $150 for that visit. In my day we would have hung these people. Next they planned to charge $12,000 for a $6,000 airconditioner.

I called Roadrunner for an emergency heating repair and they were able to send someone our within…read more90 minutes. Unfortunately, we needed a part that couldn't be sourced until the next day when the heating supply company was open, but they promptly purchased the part and came to install it. Everything is working fine now. Props to Monte and Gus for the team effort to get the heat working for us. Both were very friendly and professional. The price was also very reasonable. Very satisfied and will be calling them the next time I need HVAC help.

Our heater went out and I called on a Wednesday, selecting this company because the address they…read moreadvertised was on Eagle Ranch Road, less than 2 miles from us. I was thrilled to be given an appointment on Friday morning. On Friday they never showed up. I called to verify the appointment and they said they couldn't get to Santa Fe for several weeks. I said I didn't live in Santa Fe and was located only a couple of miles from them. Then I was informed the company was in Santa Fe and the Albuquerque location wasn't opened yet. Then they lied and said they left me a message. When I said there was no message they verified the number they had, which was hubby's phone. Not message or call on his phone. Another lie. Take your business elsewhere, You'll be happier.

Great, very professional, on time, and great value. Able to handle complex requests and make them…read moreeasy!

Had a leaky faucet and anytime Plumbing ordered a new one that was similar to what I had which I…read morewas very pleased with and they fixed the drain stop also plus they did the emergency shut off Valves and he did a great job and everything was clean and put back when he was done and his name was Jacob the cost was approximately $950 for everything ​​​​​​​​

My heater quit, in the middle of Thanksgiving weekend. I contacted three different well known…read moreheating repair companies to compare costs and ability to help with no heat over a holiday weekend. The best price, most professional response and detailed invoice and warranty was Air Conditioning and Heating Service in Santa Fe. The heater was replaced by professional, competent, and courteous technicians. They arrived on time, and gave an accurate estimate on what it would take to complete the replacement. Their cost estimate was also accurate. For future AC and heating repairs, I will use this company. Highly recommend.

One of our Mitsubishi air conditioning units stopped working and we could not get a factory…read moreauthorized repair service out for two weeks. We were thrilled when this company said they could come in two days. Unfortunately, they sent a technician who did not know what he was doing - who told us he needed to talk to an "expert" and that we might need to order a part. Then he left. Assuming we'd be waiting for the "real" technician's appraisal and perhaps a part, we told this service we would prefer to wait for the other authorized service company. They charged us $162.47 for the technician to come out an tell us he did not know how to fix the unit!