Yes, I'm a Texan, but I've only owned one pair of Western boots prior to my purchase here. That was when I moved to NJ for a radio job back in the mid-90s and got homesick. Since I dumped those boots many years ago, I needed a new pair for an upcoming gala. The folks here helped me out. I came into the store and told the polite sales lady that I needed some boots that were comfortable and cheap. "Cheap" is relative when it comes to boots or shoes in general, but "comfortable" is a must, and she helped me find exactly what I wanted. She also hooked me up with a nifty pair of Wranglers, which I haven't worn since I was 9 or 10. Bottom line: This is an outstanding store for Western wear. read more

Rodeo Ready! This has been my goto for years and will continue to be when it comes to Western Attire! The service is amazing! Patience, they provide and a smile. Yes, there are people in here by the droves and that's cool, it means people like coming here and not just when the rodeo is in town. The prices have always been favorable to me, from Shirts, Boots, Buckles and Hats. read more

Gonzalo was fantastic - he helped me find the right size and shape the hat I wanted to be exactly the right shape and depth of curve. Truly a kind and patient soul. Definitely recommend coming here for more hats in the future! read more

Cavender's Boot City - Great selection of styles and colors - Shoe Stores Near Me - Webster, Texas

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I found the perfect boots in a google search! Cavender's said if I signed up, I'd get 10% off. I signed up and never got the coupon, so I went to the Webster store, where Aubrey and Christian took care of me with a discount and smiles. Christian went and found my boots and brought them to the counter and I am very pleased and more than satisfied! read more

Service is not there. Asked for help and no one came to help. Selection is mediocre at best. Value was also not there. read more

Crystal was an incredible help on our trip today to Cavenders! We don't typically dress more western but felt the urge for a special location coming up. Crystal gave perfect advice for the fit and styling and we couldn't be more grateful. read more

I hate to leave this review because I love cavenders as a company, but this location is terrible and not a good representation of this company. Please take the time to drive down to the fairmont location, you will have much better service. The staff here are not interested in taking care of you , I just bought a lot of items here last week and when we checked out it took them more than 20 mins to get someone to help us, during this time we see almost 6 different employees just standing around the front staring at us, not even trying to ensure us that help is on the way. Mind you they had maybe 3 customers in the store, not busy at all. After I got home I realized the vest and jeans I got were not a fit so we called them and asked if we could return them or exchange for the right size, we unfortunately did not have the receipt and the tags were taken off but the person on the phone said they would make it work, so I went in today and was also met with different but still unfriendly staff, just standing around , only one staff member was nice and tried to see if we needed anything. Once we got the right size items we go up front and are greeted by a very un friendly employee who said that the jeans "had signs of them being washed " so they would not return them. I have never washed these jeans, they are brand new. I'm very upset that we wasted all this time looking for my size and standing up front just to be told that they can't work with us, these jeans are brand new, to make it worse they made us wait another 20 mins up front when checking out. When we asked to speak to a manager she said she was the manager on staff at the moment and that she already discussed the matter with her manager over text. When did they discuss this? We are meeting this person for the first? What this tells me is that when we walked in to do the return and they told us to leave the items up front while we get the right size, they must have conspired about this while we spent all this time getting the right size. If they knew they would not return them then why let us waste so much time looking around? That's just rude . Please avoid this location at all cost, the staff truly have zero customer service skills, go to the fairmont location, you will be greeted by a friendly staff who makes you feel like they care read more

I took my wife there to buy 2 pairs of boots , I asked the girl at the front to help us find a size , she told me to go get the boot bring it to the front and she would look it up, so we did , them she said she needed the style # , so we had to go back and find the box , after opening 7 boxes to find the boot , we went back to the front where we waited for her to train someone on ordering stuff , I confronted her and told her the service here is horrible and I'll go somewhere else , they used to actually help you at stores , now you have to work there yourself to even find something . I was going to buy 2 pairs of boots , I will just go somewhere else where my business is wanted read more

I have been to this Cavender's twice now and each time it's an absolute treat! This certainly isn't Kansas,Toto! Coming from Florida to this place is like stepping into a boars hair, leather scented dream! I'm always able to find great gifts and sometimes a little something for myself. I leave here wanting to take a couple pairs of boots and some chic hats, but always show restraint. I may need to try em online, I love the sale area for small grab and go items such as scented candles, horse ornaments, and cow fur coasters. Such a fun place for me, and they are always super friendly! Can't wait to go back! read more

Went in today to try on cowboy hats...want a inexpensive silver belly one. Gonna have Jeff dry steam it with some dips so it won't look like I just walked outta the door with it. YEEHAW! read more

My husband and I had time to kill so we thought we'd go get him some shirts at Cavender's. As we walked in we were greeted by every employee and asked if we needed help with anything. The store manager even introduced himself to us and ask if we were being helped and treated good. Lol It's nice to get good help and to walk in somewhere and be greeted by people. These days people are on there phones or talking to each other. Customer service means a lot and is what makes me go back to a place. They had a good sale plus give a military discount. They have a variety to choose from. You can even get work boots there. So for good service and good prices go to Cavender's. read more

Noah was fantastic! I highly recommend talking to him if you're having trouble finding a good fit. My husband and I were both able to find good-fitting boots with his help. read more

Cavender's Boot City - My new boots! - Shoe Stores Near Me - Webster, Texas

Service is ok. People weren't very friendly and they didn't come up to you as they do at other Cavender locations around Houston. I don't like that they were staring at me the entire time as if I was going to steal. A smile would help as far as service. It's convenient that it's right off the freeway. read more

Cavender's Boot City - Front - Shoe Stores Near Me - Webster, Texas

Most of the workers were nice, however management was beyond rude. We have been so excited to go to this place because we are from out of town. They sold us boots of two different sizes, couldn't find the correct matches and would not honor the same price for a different, comparable pair. We ended up purchasing a comparable pair for more money, went to boot barn, had even better service. We recommend going there instead. When we went back to Cavender's to return the original boots and the management was rude again. Commented on our appearance (of sunburn) and didn't want to take our returns even though they hadn't been worn ever. Would NOT recommend. read more

I would like to know why this locations higher ups allow extensive bullying? And every time it's brought up to them by the employees they ignore it and allow the same people to stay and continue working here without repercussions for their actions. I worked here for a very short period of time. In those weeks I worked everyday, I was left completely alone in the building while the others sat in the break room and office making TikToks. This group including a manager and her friends. I was bullied profusely at the word of this particular manner and all of her friends. And I was constantly being yelled at by the manager and her friends to do jobs and tasks that were there's to do but they had fallen behind on because of there lack of work ethic. After having a long conversation with the GM and head manager I was told the matters we're gonna be fixed but I left anyways because everyone said that they had not taken even a second to fix the matter in the past besides holding group meetings and yelling at everyone about bullying. I'm putting this on here because I hear that all of this bullying is still going on and still being ignored. Extensive bullying can lead to many terrible things and I will not be quite and watch more teens get bullied to this degree. I have lost multiple friends of mine due to bullying less then what these workers have to go through here. In the time working here I even had customers complain about the attitudes they received from these employees. I hope this reaches someone besides the people who have already been spoken too. I would recommend that if you are not friends or dating this particular group that you should not work here. There is a reason there's always new faces and this location is always hiring read more

This place has a great selection of boots. I like to systematically look at and try on boots (work boots) by brand and narrow down my choices. A friendly salesman came up to us and we did the back and forth banter thing and I hinted that I was going to find a pair of boots that I liked and buy them. I also said, when I'm done I'll check out with you. The guy just wouldn't leave me alone and let me look at the boots the way I wanted to. I finally got frustrated and said I'm going to have to look somewhere else, and I did (Redwing). I 100% would have purchased a pair of boots $150.00 - $200.00 at this place if I was able shop. I'm sure they sell plenty of boots and this will probably fall on deaf ears but I had to get this off my chest. Let people shop. read more

I wasn't in here long but I'll hit all the important things I noticed Very clean store I was greeted when I walked in The belts were well organized and had a variety of sizes available (including what I needed) Employee came to check on me immediately Seems like a good store...nothing extraordinary but definitely good/solid read more

My husband, who works in the plants, went looking for a new pair of work boots today (5/10/2019). He waited for help and was ignored. The attendant, Kyle, walked passed him several times and even made eye contact. He then proceeded to ask the person next to him if they needed help. My husband then asks him for help, and he got him the boots he asked for but quickly walked away. This wouldn't have been a problem if every other customer in the store was treated this way. The other attendants were helping each customer until they found the pair they needed. This made him feel really uncomfortable and unappreciated as a customer. Why was his money any different than everyone else's? He finally got tired of waiting, and as he was leaving Kyle stared him down until he walked out the door. Sad to say we won't be returning to this location. read more

I just want to say that I had an exceptional experience at this store today. I am a rodeo volunteer and had purchased some black boots at the location close to NRG. They seemed fine in the store. I wore them once and they seemed very loose. I had read some pretty horrible stories about exchanging boots that had been worn even once so I almost didn't try. I work in clear Lake so I stopped at this location. The manager Jimmie I think his name is, was so nice and polite about it. Mind you these were still in like new condition no scuffs or anything . He got a gentleman named Cody to help me out and find the exact fit I needed. Cody was also extremely friendly and went above and beyond. I also ended up buying a new pair of jeans and a belt. It's service like this that make people life long customers. Definitely 5 stars for this location. read more

1 star !!! Not happy with this place. The way they help is so rude & the employees just act like you're not there. Not coming here ever again. Oh and one manager was coughing in his hand and was touching items. so gross unprofessional. read more

Jaimie was so helpful and sweet !!!! Amazing customer service !! Will be back when I need rodeo gear

I've shopped at this location multiple times with the hope that their customer service would improve. Unfortunately, this will probably be the last time due to poor customer service. I was with my 2 children shopping for their Houston Livestock & Rodeo show clothes. Most employees seem to be standing around in groups talking with each other. I asked for help with my daughter who was looking for Cowgirl boots. We needed a pair of stocking socks. The gentlemen that was trying to help us broke open a pair of boy socks which were 3 times the size of my daughter's foot. I just had her try on the boots without socks. I also asked another employee for help finding a pair of boots in the back because my son's size was not on the shelf. His "lazy" response was that all boots are on the shelves. I asked another employee the same question and she went into the stock room and came out with what we were looking for. Lastly, when I was checking out, I asked if they honored a military Veteran discount and the girl at the counter looked at me like I was crazy. She said yes, but you can't combine it with any other discounts. After the transaction, she handed me my bag and looked at the other girl at the register and began to talk about something. I don't expect a "thank you," but since I'm spending my hard earned money at a store, it would be nice. I'm not planning on returning to Cavender's in the future. read more

Very helpful staff. Being new to Texas with a young son, we wanted to get his first cowboy books for our western-themed Mother-Son Dance. The staff is super attentive and helpful! They are patient and when you describe what you are looking for they bring you or show you a number of options. Thanks Cavender's! read more

I have gone in the store several of times and not one employee has ever asked us if we needed any help. Yesterday, I witnessed a customer complaining to a employee but not helping her and the employee instead of resolving the issue and saying sorry she was arguing back. Poor customer service ! read more

The store does have a lot of merchandise. But i went in this Cavenders yesterday, and the customer service though was awful. I did not once get asked if I needed help or anything. I came in last month for the rodeo and the manager was yelling in the office to i being to one of his members of staff because from what I heard someone called in. My wife and I were right by the door as she was looking for jeans. I'm now down and taking my business else were. BESIDES BOOT BARN ARE WAY CHEAPER THAN CAVENDER!! If it was up to me I would give a no star! read more

You cannot come to Texas and not buy a pair of cowboy boots! After checking out Yelp reviews, Cavender's was my choice. Overwhelmed upon walking in, this California lady asked for help. Help arrived quickly ~Brittany. A nice classy Texas girl who was willing to answer a thousand questions over and over. I needed comfort and she took me to the comfort section. She asked good questions to narrow down my choices. She also was a dear and helped me get in and out of each pair. I haven't figured out how I am going to manage on my own, maybe sleep in my new boots. Every worker I came in contact with was polite and asking if I need help. Wish you had a store in Southern California! Thank you Brittany! read more

Went this evening and not a single employee was wearing a mask and were constantly throwing around f*ck and b*tch like they weren't at work. My husband needed help finding a boot and the girl working kept bringing him sizes he didn't ask for. Obviously a bunch of teens that don't care about their jobs. We ended up leaving without buying anything because we felt so uncomfortable. read more

Seemed like a good store so I bought a pair of expensive ostrich boots. One of the boots was defective on the inside seam and hurt my ankle. When I sent them back their inspector said they would send them back to me with "" inserts "that should fix the problem. They said I was wearing them without inserts. Bottom line they refuse to stand by their product and their product apparently was of poor quality to begin with.. read more

The service i received was horrible ! i never thought i would go through that for a product. Salesperson: 7000 was conducting her job in a horrible fashion.Im so sorry for others who go through the same service of that same person. shameful read more

One of my favorite stores. I like the selections. Boots and shirts are proved reasonably. I always like it when you can buy one shirt and get another at 50% off. read more

Excellent customer service, let me keep my luggage behind the counter and helped me find a pair of boots- even supplied the socks! Gave me room to browse as well, and helped me with obtaining a discount. Shipped order to my house to avoid having to lug home. No clue why the previous reviews for poor customer service- I had an excellent experience! read more

I can't remember the name of the young girl that helped me. But probably the best experience I have had at a cavenders. She was very helpful and pretty much shopped with me. Helping me figure out what would go with what outfit. I have her salesperson number. 33558. That's what's on my receipt. Employees like her is the reason I shop at cavenders and have for many years and will continue to do so. read more

Very nice store with attentive employees. My hubby was looking for a pair of cowboy boots and he found just the right ones!

Went in for a palm hat. The service was very friendly and he was very knowledgable. The selection was great and the prices were good.

I went here today to shop for some FRC jeans and steel toe boots for work. I have to admit, that as an Asian, I had my hesitations to the service I'd get from reading some of the reviews about this store and location on another website. I've been to the Pasadena location about a couple months back and thought the staff there was friendly, so I wanted to give this location a fair shot, and I was also headed to Galveston today anyways. I was not greeted when I walked in, but the store had about 15 customers, so I figured they were busy. I found the FRC work clothes area and found the jeans in the sizes I wanted; now I wanted to try out the two sizes to see which ones fit best. I informed the staff at the counter that I was going to try them on, and if it was ok? They said yes. I tried them on, found the size I wanted, and walked back to put the other one back and get another of my size. From there a lady name "Shelly" inquired if I liked them, and from there on, she helped me get another pair and find the right pair of steel toe boots, in the size that I wanted. Another note: I requested size 11 boot, and was walking around in them for a few minutes to make sure (you don't want boots too loose, working and walking for hours) they were not too loose. She came back and I requested a size 10.5; as I took off my 11, she saw that, and said, "oh yeah, those came off too easy; they shouldn't come off that easy." So she confirmed my suspicions, and I'm glad she did. I tried the 10.5 and they fit better. I know that not everyone gets the same experience with the same business or even the same people, and that maybe when I asked them if I could try on the jeans, they decided that I was worth helping to the end, but whatever the case, my experience there today was great. So, I'll most likely shop here again. read more

Service is horrible. I went in looking for women's jeans. NOT ONE single woman came up to help me. Only a man came up to help me. My boyfriend went in on a separate occasion yesterday looking for jeans. Only the women came up to help him. When you are in the WOMENS department woman should help you and vise versa. The woman just sat there and stared at me like I was about to steal something. Made me feel very uncomfortable. Will go elsewhere from now on. read more

Best shopping experience for boots. Al was very helpful with boot decision. The selection of western wear is outstanding and the pricing is competitive. I Will be back soon to shop again. read more

Big shoutout to Mr. Al for helping me find my dads birthday gift... best experience I've had with a cavenders salesperson. God bless him

I had no idea about boot sizes or what type might be a good fit for me. All three or four employees that helped me were very friendly and pleasant and very knowledgeable. They had many style of boot to choose from and lots of nice western attire. A fun place to visit weather you're a cowboy or a city man. read more

All of these negative reviews HAVE to be about the older lady that works there. "Shelly". I've been a loyal customer at cavenders for 8 years. I recently moved to the clear lake area and I have been to this location two times. The first time was nothing short of great. I was helped by a woman named Tracy on Luccheese's and her customer service was definitely the reason I felt comfortable returning to this location. The second time I shopped here I felt very uncomfortable. I was being watched the entire time by an older woman with short hair and highlights. Apparently she is an assistant manager, but I do not know any place who would hire an assistant manager like her. I'm truly disappointed with cavenders and the person who hired her. She starred at me the entire time I was in the store and then walked away to the cashier area. She then told a cashier something and the cashier looked at me, got off of the register and proceeded to straighten out the racks near me. The cashier was called on the speaker and walked away. I went into the woman's boots area and she followed me. Keep in mind she had not said one word to me this entire time. Not one word, but as soon as I tried a boot on ($389) she approached me and asked "are those working out for you?" I smiled and said yes. I grabbed the other boot and she then said "Let me hold those for you at the front" I thanked her and walked over to the FRC section for my husband. I could still see this woman watching me from the men's clothing racks. Another employee approached me named "Alyniece" she was very helpful and did not make me feel like I was trying to steal from the store. The one star is for the "Alyniece" and "Tracy" employees. If not for these two women I would have given this location 0 stars for the assistant manager, Shelly. As I was checking out I asked the cashier if there was a manger I could speak to and she kindly asked another cashier to "page Shelly" I said "No ma'am that's fine i'm okay" and she proceeded to check me out without a problem. Also, I noticed on my receipt that the "Salesperson" was "Shelly". I spent $579.67 in that store. I'm not sure if they work off of commission but if that is the case i'm very upset that she made money off of me. The following day my husband went back to exchange his FR pants for a longer size. I told him to ask for Alyneice and sadly she was not there. Once my husband got the right size he says the same lady Shelly was called to the front. According to my husband she came up to the register turned to a cashier and said "I have a customer waiting these returns and exchanges need to stop" My husband being him, said nothing and handed her the receipt. She said nothing to him while exchanging his pants except for "sign the bottom part" My husband signed it, she gave him a copy of the receipt and walked off without a word. With ALL of that being said, I will no longer be shopping at this location! The drive to the Cavenders by the Astrodome is way worth it if need be. I do hope that this assistant manager is re-evaluated. I hope that the corporate office reads these reviews and does something about this. read more