1. Cavender Buick GMC North

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San Antonio, TX

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Cavender Buick GMC North

2.9 (194 reviews)
Closed • 9:00 am - 8:00 pm

Cavender Buick GMC North Photos

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Rick G.

I'm traveling thru San Antonio circling the country in my 2025 GMC 1500 3.0 diesel. I was having some concerns with my DEF system and needed help. Gianny the service manager and my service writer Trent worked hard to get me back on the road. What a professional group. Thanks so much for the expedited repairs and oil change. I highly recommend this dealership!

Undercarriage frame damage vehicle already had

DO NOT buy a vehicle or get it serviced at this dealership. I purchased this truck and within two months my brakes completely failed while I was driving down Highway 281, putting my life and others at serious risk. If I had not remained calm and been able to safely manage the vehicle on the highway, multiple lives could have been lost -- including my own. This was an extremely dangerous situation, and this dealership did not treat it with the seriousness it deserved. I immediately reached out to Zachary Hale, the General Manager. He responded once, saying they could try to fix the vehicle, but when I explained that I was no longer comfortable driving it, he stated there was nothing they could do--no trade, no solution--despite the fact that I put $5,000 cash down on this truck. What I find especially frustrating is that Zachary Hale regularly posts videos on Facebook presenting himself as someone who is involved in transactions and makes sure everything goes smoothly. That was not my experience at all. Once a serious safety issue occurred, my messages went unanswered and there was no follow-through. In my opinion, the online presence does not reflect the reality of how problems are handled when something goes wrong. When the vehicle went into the shop, things only got worse. They attempted to charge me for an oil change, even though I'm enrolled in a package that includes free oil changes. During service, they uncovered multiple issues in the undercarriage and frame, including damage that clearly existed prior to my ownership. I have not hit anything since purchasing this vehicle. The condition of the frame and undercarriage components showed wear and damage that should have been identified and disclosed before the sale. Like most buyers, I did not crawl underneath the vehicle at purchase -- something I now strongly recommend everyone start doing before buying from this dealership. On top of that, the catalytic converter was bad. This dealership tried to claim it wasn't, but two separate dealerships confirmed that it was. Selling a vehicle with a bad catalytic converter is illegal, and instead of correcting their mistake, this dealership tried to avoid responsibility altogether. The engine mount also had to be replaced, further confirming the vehicle had significant pre-existing issues. While I was physically at the dealership, I overheard employees in the service department discussing that something had just happened with a vehicle because they didn't know how to properly drive it into the service area, and that an employee had messed up one of the vehicles they were trying to bring in. This raised serious concern for me, especially considering the condition my vehicle was later returned in. I still do not know whether the vehicle they were referring to was mine or someone else's. When I finally got my truck back, my tires and rims were scratched and damaged. I was told that's "how it arrived," which is completely false. I have time-stamped photos showing the condition before drop-off and after pick-up, and the damage clearly occurred while the vehicle was in their possession. As if that wasn't enough, the inside of my truck was returned with Sonic wrappers, candy, and trash left behind. If you don't want staff eating in your vehicle or using it for personal errands, do not bring your vehicle here. I will say this: the only kind and professional people I encountered throughout this entire ordeal were Katie and Madeline. There was very little they were empowered to do, but they treated me with respect and compassion, and I genuinely appreciate that. This dealership sold me an unsafe vehicle, failed to take accountability, damaged my property, and showed a complete lack of professionalism and respect. I would never recommend buying or servicing a vehicle here. Due to the seriousness of these safety, disclosure, and service issues, I will be escalating this matter to Consumer Protection and the State Attorney General so this experience is properly reviewed. I am sharing this publicly to ensure other consumers are aware and can make informed decisions before purchasing or servicing a vehicle here. Ps one star is only cause it wouldn't let me put 0 stars

John M.

This dealership group is a complete joke. Spent 20 minutes trying to talk to a service advisor. Apparently they are too busy. Talked to 5 different people; no one can complete a task or answer a question. Looking forward to my Tesla being delivered in June.

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9 months ago

So you buy a 120k car from GMC and they don't give you a loaner when your car breaks. Interesting business model

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Tanner W.

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1 year ago

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1 year ago

Best car shopping experience ever. Ask for Steven, a Purple Heart veteran who makes every effort to advocate for his customers!

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Ask the Community - Cavender Buick GMC North

Review Highlights - Cavender Buick GMC North

“My car buying experience at Cavender GMC/Buick North was Very Good.”

Mentioned in 3 reviews

Read more highlights

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SHOTTENKIRK TOYOTA SAN ANTONIO - Lots of comfy chairs and seating, with the "Avatar" movie playing on the screen :) !

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I brought my car in for service for the first time this week at Shottenkirk Toyota because it is…read morethe closest dealership / service center to my current workplace. I wasn't sure what to expect because there are so many mixed reviews. But I was due soon for my 15000 mile maintenance, and was hoping to get this done by or before August. Overall, I felt like the customer service was just as exceptional as at Cavender Toyota and Universal Toyota. James Greene (one of the Assistant Service Managers) who checked me in for my 7 am appointment was really welcoming, friendly and courteous :) ! He updated me with both text messages and also by finding me in the huge waiting area. So I felt like he did his best to communicate both verbally in person, and also by text, The service technician was also pretty great about sending me a maintenance video to show me what he found, and made it really easy and clear for me see what he immediately recommended. In addition to what was included for the 15000 mile maintenance under my Toyota Care Plan, I decided to go with their recommendations to replace the engine air filter and cabin / HEPA filter because I could tell from the video they shared of my car that these desperately needed to be replaced. Perhaps it's because I made an early 7 am appointment on a Thursday. I was pretty happy that I was able to get my 15000 mile maintenance, and also get my cabin / HEPA filter and engine air filter, all completed within 1.5 hours! If I had really wanted to, I could have taken their complimentary shuttle to get to and from work. But when James told me that the estimated wait time for the specified service on my car would be 1-2 hours, I just decided to wait in their waiting area, help myself to their hot complimentary coffee, and get some tasks done for work on my laptop. There is plenty of seating, with sofa chairs and adjacent small tables around a TV if you would like to watch the movie at the moment. And for parents who must bring their young children with them, there is a play area to keep their children occupied :) ! Any payment with a credit card would incur a 3% fee. I didn't read reviews before making my appointment, or before bringing my car in. Unless you have read reviews by other clients about this, you only find this out when you come to the cashier station to pay, and there is a sign on the counter to notify you about the 3% credit card fee. I decided to use my debit card instead so I wouldn't have to incur the fee that comes with a credit card transaction. China (the cashier) was super friendly and courteous, and checked me out :) ! In regards to servicing your car, I would recommend this Toyota dealership :) !

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# Outstanding Customer Service -- Even 2.5 Years Later!…read more I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

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These guys were awesome! Friendly, honest and helpful. Was an easy buying experience and a great…read moredeal. I will recommend them to everyone I know and make our next purchase here. This is the place to go.

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North Park Lexus of San Antonio - Me

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Been coming here for years for vehicle service and complimentary car wash since I purchased my…read moreLexus. I've never had an issue, but today I was disappointed because my car came out of the wash still dirty and there were streak marks all over the windows, front and back windshields, making it difficult to see while driving fortunately, I pulled over in the lot across the street for further inspection and then came right back to the let them know about the issue. They did not even apologize and just asked if I wanted them to run it through the car wash again. I'm waiting to see if there is any improvement, but not happy about the incident. Update, when they brought my vehicle back from the wash, I got into my car and then noticed my key was not on the console where I left it when I returned for the 2nd car wash. They said that their policy was not to take the key from the vehicle and made it seem like I lost the key. They also said they were going to check the video footage to see if the keys were there when I left it the 2nd time. The dashboard stated 'no key detected' so I knew I didn't have it. Spent time looking in the vehicle and emptied my purse although I knew I didn't have it. They radioed Paco and he had the key in his pocket. They gave me my key back, but I spent almost an hour and a half here just to get my car washed when it wasn't even busy. I also didn't appreciate that they seemed to blame me for the missing key. They also didn't vacuum the car like they said they would. Anyhow, I will think twice before returning to this location due to my experience today.

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Cavender Buick GMC North - car_dealers - Updated October 2026

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