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    Stone Oak Autoplex

    3.5 (2 reviews)
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    8 years ago

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    SHOTTENKIRK TOYOTA SAN ANTONIO

    SHOTTENKIRK TOYOTA SAN ANTONIO

    1.8
    (91 reviews)

    I highly recommend Shottenkirk Toyota! Specifically, I recommend having Shawn Chaito as your sales…read moreperson. For the second time, he guided me through the process of buying a car, and he is knowledgeable, honest, and professional! I will always go to Shawn for assistance in purchasing vehicles. Overall, my experience with all the various departments at Shottenkirk was great!

    I brought my car in for service for the first time this week at Shottenkirk Toyota because it is…read morethe closest dealership / service center to my current workplace. I wasn't sure what to expect because there are so many mixed reviews. But I was due soon for my 15000 mile maintenance, and was hoping to get this done by or before August. Overall, I felt like the customer service was just as exceptional as at Cavender Toyota and Universal Toyota. James Greene (one of the Assistant Service Managers) who checked me in for my 7 am appointment was really welcoming, friendly and courteous :) ! He updated me with both text messages and also by finding me in the huge waiting area. So I felt like he did his best to communicate both verbally in person, and also by text, The service technician was also pretty great about sending me a maintenance video to show me what he found, and made it really easy and clear for me see what he immediately recommended. In addition to what was included for the 15000 mile maintenance under my Toyota Care Plan, I decided to go with their recommendations to replace the engine air filter and cabin / HEPA filter because I could tell from the video they shared of my car that these desperately needed to be replaced. Perhaps it's because I made an early 7 am appointment on a Thursday. I was pretty happy that I was able to get my 15000 mile maintenance, and also get my cabin / HEPA filter and engine air filter, all completed within 1.5 hours! If I had really wanted to, I could have taken their complimentary shuttle to get to and from work. But when James told me that the estimated wait time for the specified service on my car would be 1-2 hours, I just decided to wait in their waiting area, help myself to their hot complimentary coffee, and get some tasks done for work on my laptop. There is plenty of seating, with sofa chairs and adjacent small tables around a TV if you would like to watch the movie at the moment. And for parents who must bring their young children with them, there is a play area to keep their children occupied :) ! Any payment with a credit card would incur a 3% fee. I didn't read reviews before making my appointment, or before bringing my car in. Unless you have read reviews by other clients about this, you only find this out when you come to the cashier station to pay, and there is a sign on the counter to notify you about the 3% credit card fee. I decided to use my debit card instead so I wouldn't have to incur the fee that comes with a credit card transaction. China (the cashier) was super friendly and courteous, and checked me out :) ! In regards to servicing your car, I would recommend this Toyota dealership :) !

    Stone Oak Autoplex - usedcardealers - Updated August 2026

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