Attention to detail, great communication keeping you in the loop through the entire process, coordinates seamlessly with insurance and rental car service. Finished product looks like it just came off the dealership floor..... read more

Excellent customer service and a job well done! I am so happy to have my car working perfect again! Michael was so helpful and I appreciate them taking the time to spend on my car. I cannot say enough good things about them and this location is the best one! Thank you! read more

These guys are magicians! I had a deep scratch on my car that normally would have required the door to be stripped and painted. Instead, the team did me a favor, worked their magic and were able to dramatically improve the appearance of the scratch without having to make it a huge process, saving me money as well--a rarity in today's world. Thank you, Steve and team! You guys have talent and earned a life long customer. Newtown Square and the surrounding area is lucky to have the quality of people working at this shop! read more

Terrible customer service... I wouldn't even call it service, more accurate to say abuse. They don't need your business and it feels that way. Go to a shop where they treat you like they actually want you there instead of like they are doing you a favor. read more

Not only does Cavallo makes your car look brand new, they have excellent people. Highly recommend!!!

I have used Cavallo for major work and they have done a terrific job - but my review today is for their customer service for minor work. I stopped by at lunch time to get a quote for some scrapes on my car. Ben spent 20 minutes right there touching up the scrapes and even gave me the extra paint if I ran into an issue. Cavallo and team go above and beyond on customer service - HIGHLY RECOMMEND!!!!!!! read more

Excellent service all around. Originally the estimate from Travelers was for repairing the door but Cavallo ended up negotiating with them for new one. The repairs were perfectly done and the customer service was first rate. Highly recommended. read more

Steve Garraty is absolutely the best! I first met him when my family moved to work at TJUH from California. Over the years, he took care of my family and I not just my cars. His top priority is his customers whom he treats with utmost respect and care. It didn't matter what kind of car, he took care of them as his own. Now I refer my colleague at the hospital to him, they all agreed that he's a rare find! He builds relationship and believes trust is the ultimate foundation to begin with. When he joined Cavallo, I congratulated the owner for his insight and brought my referrals and business to Cavallo along. Don't believe me? Give the guy a try and you wouldn't want to go elsewhere! read more

I'm so glad I got a recommendation to go to Cavallo for what looked like a minor bump and run I experienced in a car park. Steve didn't just assume everything under the bumper cover was OK. He took it off the car and inspected the crush structure underneath and sensors. He also took care of all the interaction with the insurance company. The end result a completely invisible fix along with the confidence that everything you can see is also 100%. If you ever need auto body repair and want to be sure its done right I can recommend Cavallo. read more

I've been to many auto body shops. It's not because I'm a bad driver (well I don't I am), but rather bad luck with bad drivers. First off, the staff here at Cavallos are the best of the best. I first had experience with Cavallos more than a decade ago when the hood of my Mercedes was scratched on mischief night. My local Mercedes dealer referred me to Cavallo's Drexel Hill location on Burmont. They did just am impeccable job, I never forgot about them. Due to their above average cost, Ive always tried looking for other reputable auto body shops. Many times, I was satisfied with the work done at these other shops, but years down the road, the work done to my cars really began to reveal the craftsmanship behind the repairs and they were not always perfect. Situations like these always made me think of Cavallos. Early last year, my sister was involved in a small accident. It was the other person's fault and my sister was really upset. Being that she's really anal about her car always looking perfect I knew she would accept nothing but the best in repairs and so I naturally directed her to Cavallo's Newtown Square location. The work on her car took longer than expected but it was well worth the wait! Ive referred a few people to Cavallo's and all of them very satisfied beyond their expectations at the repair work done to their vehicles. Fall last year, my vehicle was also involved in a collision. Wanting to take my car to a shop one and only one time and knowing I'd be completely satisfied, I took my vehicle to Cavallo's. The work again took longer than expected but it was well worth the wait. My car came out looking better than new and Ive fallen in love with my car all over again. The repair work usually takes longer than most shops and it's not because Cavallo is slow, but it's because their lots it ALWAYS full with vehicles waiting to be repaired (usually approximately 50 cars). Cavallo only uses NEW FACTORY OEM parts so you know the fit and finish will be perfect as well as quality. If you ever are involved in a collision and insurance is paying, take it here you will not regret at all! Just be prepared to wait up to 2 months for your vehicle to be repaired. Their customer service is also top notch! A few times I was unable to drop off / pick up my vehicle and Cavallo would send someone to pick up and drop it off to and from my home. I will continue going here and continue to refer people. If you're ever in the area, just swing by and take a look at the cars sitting in their lot waiting to be fixed and just peek inside the service bay. This auto body shop is unlike any I have seen before. It's almost like a salon for cars. The establishment is always looking organized and clean, that says a lot about the business and its employees..... read more

Cavallo Auto Body - Body Shops Near Me - Newtown Square, Pennsylvania

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By far, the best automotive body shop in Philadelphia region. Steve is the best! They always go the extra mile to do quality work and also make the car look fantastic upon delivery. read more

My car looks great, thanks to Cavollo's. Great service and people. My car was hit in center city when it was parked and I was very stressed with having to deal with it. I called Cavollo and they helped me set up pickup and they even helped me call and deal with the insurance company. They dropped off the car looking brand new. I am so happy I found them, #blessing read more

My wife SWEARS she didn't run into anything with my new car. But I know I didn't. Anyway, I took it to Cavallo. To me, it looked like $500-$1000 in damage. They said... "I think we can do this for you while you wait." And... I swear I'm not making this up... it took 10 minutes... and the total charge was $0.00. THANK YOU TEAM. I hope I never have to "really" use you guys.. but if I do, I'll come RIGHT BACK. Thanks again. read more

I have used many different body shops and recommended plenty to others. However, I was fortunate to come across Cavallo's. Contacted them on a Sunday afternoon and first thing in the morning I hear back from Ed. I met with Ed shortly afterward to see what he can do to help me out. He was very accommodating and understood the stress I was going through. He listened to all of my concerns carefully and did not take them lightly. He let me feel a little more at ease and said he'd try to see what he can do with the insurance company of the person who damaged my car. The team at Cavallo's definitely look out for their customers best interest and they're here to fight for the little guy for exceptional results. At the end he wanted to make sure that I was taken care of and I got home alright so he had one of his colleagues (who already left the shop, turn back around) drive me home. I eagerly wait for great news and results from them. Thanks Ed, Ed, and Melanie! I will definitely be updating my review as my situation progresses. read more

Poor customer service, very snippy. ***This is the correct auto body shop, I did deal with your shop, there is no need to try and correct the issue by calling me, this is a review for consumers, simple enough. I felt I the tone of the woman who I spoke with made me feel as if I didn't know what I was talking about, and used very corrective language while speaking with me. It's my experience, my opinion, I am entitled to it. read more

First off, these people do excellent work. From first contact with the receptionists, to discussing the damage with the associate, to picking up the flawlessly repaired vehicle to drive home, we had a very good experience. I'm pretty sure their goal is to recreate the same feeling their clients had the first time they drove off the new-car dealer's lot. They certainly achieved that goal with us. read more

I probably should have written this review with my previous experience with Cavallo but after dealing with them a second time, I absolutely have to. I will never take my car anywhere else. Customer service is DEAD in about every single industry there is anymore. From appliances, to landscapers, to retail...nobody cares! You don't get phone calls back, appts not kept, shady charges...the list goes on and on. A year ago, my brand new (2 months old) BMW X3 was side swiped in a parking garage in center city. We had just moved to Wynnewood after living in the city (without cars) for a decade. I didn't have rental car coverage and had a 2 year old in a car seat. Something as simple as them coming to my new house to PICK UP MY CAR made the whole process so much less stressful. Car was in the shop for 20 days but I was updated at every step letting me know they were working as quickly as possible to get it back to me. Fast forward to yesterday. I get in the most annoying accident of all time in center city when some wiener cuts across two lanes of traffic to the left hand turning lane I'm traveling in. Broken headlight and a little damage to the front fender. Oh, I'm also 38 weeks pregnant. Perfect timing! The other driver's insurance calls me and asks me what body shop I want to take it to and they start a 3 way call with Cavallo's. Elizabeth the receptionist is my new best friend. The insurance guy tries to end the call with telling me I'll be getting a Nissan Sentra as my rental and Elizabeth is NOT HAVING ITTTTT haha. I was ready to open my mouth and say "Listen dude, I'm about to give birth, I have a 3 year old...throw me a bone" but no, Elizabeth did it for me and won't let it go. "She's pregnant, she has a toddler, and this accident wasn't her fault. I'm sure you can put her in a comparable SUV." I take my car for the visual inspection a few hours after the accident with my elderly mother and toddler in tow. Mike tells me he thinks we should leave the car that day bc if it rains and the exposed headlight gets wet it could be an issue. So I'm thinking, how is this gonna work, my daughter's car seat, my hospital bags...how long is a rental car gonna take... and while I'm thinking of how long and annoying this process could be ...Elizabeth says "The rental car guy is here for you." Excuse me, what?! I leave my mom and child at Cavallo's, pick up the rental car, come back, get help with car seat installation (from Mike who has zero kids btw haha), and all my stuff is seamlessly transferred. Even my EZ pass in my glove that I surely would have forgotten without the reminder from Mike. My mom was comfy in the lobby and my daughter Mia is now best friends with Melanie at the front desk. What was a terrible morning was made so much better by the staff at Cavallo later that afternoon. Obviously the most important thing is the body work. My car came back in absolutely perfect condition with my first accident and I know it will come back the same way after this repair. I just had to tell my story and how I was treated bc good customer service is so rare. Thank you Cavallo, you guys are the best!! read more

This place is really top notch. They were recommended to my by a local Mercedes dealer and I will never take my car anywhere else. They only use original manufacturer's parts and the end product looks immaculate. They even detailed my car before giving it back. The work sometimes takes a while (they're packed with cars), but it's worth the wait. They'll even deal with insurance companies for you and make sure your rental gets extended. The people there are all friendly and professional. What more could you hope for? I also felt reassured by the fact that my 2009 c300 was probably the crappiest car on their lot. If people trust these guys with vintage 911's, I think you can feel pretty safe dropping off that 328i. read more

Had some work done recently in the Clifton shop. Took a little longer than planned but the job in the end was spectacular. I thought I was driving a new car. Great job guys. Heavey Broomall PA read more

Met with Michael DeFrancesco after speaking with their pleasant receptionist and had my car repaired there for a minor collision. Very quick turn around, high quality work, shop is immaculate and they are obviously busy! Highly recommend Cavallo! read more

Steve & Michael should get together and write a best selling fiction book because they are the best at making up stories out of thin air. When asked about my car, one day I got one story, the next day a totally different story. When you catch them in a lie they start spinning a third story. Save yourself a headache and take your car to any other shop than this chop shop. Subpar work at ridiculous high prices. read more

After consulting many car fanatics as to who is the best auto body shop in the area, time after time Cavallos was the number one choice for their fast, reliable and honest service that cannot be beaten. I got into a car accident in late December on a very snowy day and needed two new doors, two wheels, and some interior parts. I only had my car for four months, and was extremely upset that my brand new car probably wouldn't look the same again. After copious amounts of research, conversations with family and friends as to their recommendations for auto body shops, I decided to call Cavallos to see what they could do. The amazing receptionist and coordinator, Melanie was the most refreshing person to talk to after I was down in the dumps about my car. She ensured me that the car would be taken care of, and as long as I wasn't hurt that was all that mattered. She told me to immediately bring my car over to their facilities and she would coordinate a rental car, an appointment with my insurance adjuster, and repairs on my car. I was at their location within 20 minutes and their amazing representative Ed Morrisey was also assisting and coordinating with Melanie to ensure the smoothest transaction possible. Ed reassured me that I would be taken care of, and I DEFINITELY was- from the awesome rental car (hello Cadillac) to weekly updates on the repair process, and a truly amazing job on my brand new car! When I pulled up this morning I could not believe how great my car looked- brand new without a scratch, ding, or flaw where I collided into the other car! I was so ecstatic to see that the guys at Cavallos really took their time to ensure my car looked exactly how it did before I got into the accident. Melanie even made sure to be there at 7:30 so I could make it to work on time... talk about superb customer service! I cannot thank the team at Cavallos (especially Melanie and Ed) for the fabulous experience I had, and will definitely recommend their services to anyone who wants the best repair job and experience EVER! read more

I was referred to Cavallo by the owner of a local car dealership when I asked "What is the best body shop in the area". He was right when he referred me to Rick at Cavallo. The quality of the repair and the time he and his staff took to help me and my wife through the process were just incredible. I've had repairs done any several other shops over the years and this was a much better experience than I was accustomed to. Thank you. read more

I was referred to Cavallo by Mercedes when I was in a minor accident and have since used them on a different Mercedes. The work done both times was incredible! They are not the cheapest around but the quality of their work is impeccable. In this case, you truly get what you pay for. read more

Arrogant -- no other word captures the attitude of the staff at Cavallo. In the last 5 years, I had three cars repaired at Cavallo's and the workmanship has been excellent - no complaint there -- but my last two experiences have left a bad taste. A year ago brought in a Lexus RX that had been scraped down the side -- mostly paint damage, not parts damage. I thought I might pay out of pocket and requested an estimate which came to over $3,500, so I had them work through GEICO. I found out that every line item -- labor rate, material cost, etc. -- was at least 50% higher on the individual estimate than on the insurance estimate. I wasn't happy about that. As the car was drivable, we made a specific appointment for the work to be done and they still kept the car for over 3 weeks. As its leased for over $700/mo, the loss of use had a cost of over $500. No excuse for the time it was in the shop. The latest experience really was over the top. Had very minor -- paint-only -- damage to a single component of the front bumper on a new RX. I knew it wouldn't be an insurance claim and so wanted to shop for price and needed a real estimate. They took 5 minutes to say it would $600-700. When pressed for an estimate, they seemed deeply put out. The estimate I ended up getting the next day had no line items for anything -- paint, prep, etc. -- just a total of $650. The reference to the repair said "Rear Bumper Repair", even though the damage was to the small corner component (a separate part) of the FRONT Bumper. The bottom line is they want high end cars that are either being covered by insurance or are owned by people wealthy enough not to ask for a REAL estimate. Also, it seems they are getting so much Mercedes work -- they are an authorized repair shop -- that their willingness to work with owners of other luxury vehicles seems to have decreased substantially. read more

I pulled a bonehead move and scratched my brand new (month old) 40k SUV. I knew where to go, and I wasn't wrong. Cavallo Newtown Square is top notch from start to finish. The staff Rick, Ed, and Melanie are personable and professional both on the phone and in person. There was a defect with the factory parts and they had to have the car a 2nd time but it was no problem, I was prioritized and it was fixed very much to my satisfaction. Too bad I'm moving to another state it's nice to have a body shop you can trust right next door. Its true it might take a bit longer than the average body shop and they might be late to return your call, but you will be impressed with the work! Auto Bodywork is an art not a science. read more

As the cars in the lot show, this is definitely an upscale auto body shop. The service and work is excellent but be prepared to pay for it. We fixed our car and did not go through insurance. The bill was the estimate plus 20 percent, but again the car looks great. Worth the money as these guys do nice work. read more

This is a fantastic body shop. The staff is the best, and the repair work is extraordinary. They keep you updated, handle everything in a professional manner, and make your cat as good as new. Thanks to everyone at Cavallo's! read more

Ok I'm obviously an avid yelper and always turn to this site especially when I'm trying to select between service providers. I dented and scratched the side of my Yukon Denali ($2,0and took it to the two nearest best reviewed places I could find on here. One was Cavallo with 5 stars, the other was a competitor with 4.5. I visited them both, got quotes from them both. The customer service difference for the .5 of a star with Cavallo was staggering. They are amazing. They offered a ride to the train station, provided me a nice cloth bag to put my extra belongings in, were courteous and professional and just left me with an overall feeling that they were not only going to do a good job but that they had my best interests in hand. Their estimate was ALSO CHEAPER. I will update this review with pictures once the job is done but I have no doubt based off of my current experience that it will be perfect. read more

Class act these guys are. They do good work in addition to working well with you to accomplish your goals and steer you through the process to your best satisfaction. I've had some bad experiences through the years with auto body's that were less than honorable so it was quite a surprise to have such a wonderful experience with Cavallo's and I've sent several friends there since. I hope I never need them but will return to them in the future without hesitation. read more