Cole was awesome - quick to respond, showed up on time, was a great value, and was able to get our…read morepool heater installed quickly. Really appreciated his customer service approach and will definitely use Tiki Time again!

Great service and communication from start to finish. I was impressed with how quickly they showed…read moreup and completed the work.

All I want to say is if you are using a Home Warranty Co and they send out Cowntown Pools, tell…read morethem you want another pool company to come out. First off they are a very unprofessional company. I had an appointment for between 10 and 12 noon. This guy shows up at 9am in a white t-shirt with no logo or anything and a plain white van. I was reluctant to open my door because I didin't know who he was. He stated he was from Cowtown pool and I said you are 1 hour early, unannounced and you don't have any kind of identification showing who you are. After going back and forth I told him to go in the back yard and I would call my husband who is working at the Police Department and he would come home. My husband talked to the owner who came out and all he told my husband was that we needed a new manifold back up valve to fix it. When I talked to American Home Shield, he told them my pool equipment was beyond repair, just like he has stated in the other reviews that you see here on Yelp. My heater turns on and off and runs. I have the pictures of what my pool equipment heater really looks like and it's nothing like the pictures this guy took and sent into AHS. After reading the other reviews on Yelp, Cowtown has done the same exact thing to other homeowners. They are told the same exact thing and after what Cowtown files with AHS the homeowner is denied coverage. That shows a pattern if you look at all of the reviews on this site. Isn't this a bit supspicious that Cowtown Pools always writes a bad review for Home Warrenty companies so the only option a homeowner has is to pay full price to fix their pool equipment with Cowtown?. I have the Platinum Plan with AHS and they are either to fix or buy me a whole new system if it can't be repaired. Because of what these people wrote they claimed I was at fault even though the pool equipment was over 15 years old and has been out in the Texas heat and elements for 15 years. Isn't this normal wear and tear? Not in the eyes of Cowtown Pools. Do yourself a favor. DO NOT USE THIS COMPANY. READ THE FOLLOWING REVIEWS AND WHAT COWTOWN POOLS DOES WHEN THEY WORK WITH A HOME WARRANTY COMPANY? I want to know why Cowtown Pools couldn't tell my husband exactly what he stated to AHS? He had one story for my husband and another for the home warranty company. I guess if you can't get your stories straight and it's difficult to lie straight in the face to a person this is what you do. I'm going to file a report about Cowtown to Ken Paxton the Attorney General of Texas. They can read all of these same comments on Yelp what Cowntown is doing to customers who have Home Warrenty Companies. I'm attaching photos below to show what the inside of my heater looks like. Everthing is in order, wires are all attached, but the inside is a little rusty. But this is to be expected on something that has been outside for 15 years in the Texas heat and rain. The heater turns on t oo but it doesn't stay on, so Cowtown is lying when they say nothing works. Madeline states my husband cleaned out rodent mess which is an outright lie! All we did was blow out the leaves. My husband looked inside and there were NO RODENT dropings. Besides that why does your company always come up with the same story for every customer who has a Home Warrenty? They need a valve to fix it and you have to do it. Read all of the other Yelp reviews and they all say the same thing. You tell the home warranty companies the same excuse not to pay for the warranty. So you are going to be reported to The Attoryney General of TEXAS along with the attached reviews from all of the customers who have stated the same thing about your company. Worst company ever. You can't be trusted. One last thing. If I had pest damage why could you turn my heater on and off and it ran. If a pest had damaged the system nothing would work, yet you failed to note that in your remarks that the system works. You only state the same thing as you always tell others. You need a valve. Get your story straight. In Madeline's response to me she said there were feces inside the pool equipment. If that was the case the pictures they sent me didn't show ANY FECES ONLY LEAVES! Now because I'm going to report Cowtown Pools to the Attorney General's office she told AHS that I am theartening her. LOL. I have a right as a customer to report businesses to the Attorney General Office if I want to. That isn't a threat that is a right by any customer. You showed NO feces in any pictures, you give the same pat answer as seen in all of these Yelp reviews so that shows something fishy is going on between you and these Warranty Companies. So my Dear, why is your story always the same??? As I stated don't use this company if you are dealing with a Warrenty company. BTW looking on the Hayward website I can get a manifold bypass vavle kit for $79.06. This company was going to charge $4190. Incredible.

They were contracted through American Home Shield to replace a defective Century 2HP 110V plug in…read morepump. This pump plugs into a dedicated 20Amp GFCI circuit. This Pool Pump and Chlorinator are the only two things plugged into this circuit. Though American Home Shield approved the repair and full replacement of the pump which means Cowtown Pool will be fully reimbursed by AHS as per their agreement. Cowtown Pool is trying to extort out of me an additional $535.00 claiming they need to bring my 1958 Anthony pool up to code, and the only thing they were planning on doing was installing a GFCI receptacle as required by NEC 2023, but that receptacle is already there and functioning. When trying to reach out to them the receptionist says she needs to reach out to the technician for further information. But over a week and no response.

Adam was quick to respond and repaired my leaking backwash valve. His quote was very reasonableread more

From the owner: Our team of experienced and certified pool technicians is dedicated to providing exceptional…read morecustomer service. We take the time to listen to our customers' needs and tailor our services to meet their specific requirements. We offer a comprehensive range of pool cleaning services, including vacuuming, skimming, brushing, chemical balancing, and more. We also offer one-time cleaning services for special events or occasions.

They did a great job & there prices are great I would recommend they also keep in contact with you…read moreat all times

From the owner: Over 29 years of experience in servicing, repairs, and remodeling. Pool Pros DFW will take care of…read moreall of your pool needs! CALL US TODAY! 817-449-9271

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

Have had a great experience with Trident Pool Services! Hard workers and super knowledgeable when…read moreit comes to keeping our pool clear and beautiful. I definitely recommend them to anyone who needs or is looking for a reliable pool service at a great price.

If you're considering Trident Pool Services, you need to know how they actually operate when things…read morego wrong. There is zero proactive communication. I was not informed ahead of time that they would no longer be servicing my area. Instead, I was left waiting, assuming service would continue or be rescheduled. When I reached out about missed service, I was told it would be rescheduled. That never happened. Days later, I received a message saying they no longer service my area. No accountability, no urgency, just a delayed afterthought. Then came the refund process. Again, slow and reactive. I had to follow up multiple times to get clarity on when my money would be returned. When a company makes the decision to stop servicing an area, that should trigger immediate communication and prompt refunds. That didn't happen here. This isn't just poor customer service, it's disorganized and disrespectful of people's time and money. At a minimum, this company needs to: * Notify customers in advance if service areas are changing * Honor rescheduling commitments instead of disappearing * Process refunds quickly and transparently without customers having to chase them Right now, the experience feels like you're the last to know anything, and that's a problem.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

I highly recommend this company if you want a very affordable professional job done by a small…read morebusiness you will want to work with again and share with friends. After receiving two much higher bids, I chose them to repair my cracked gunite pool. They went above my expectations doing work that could not be seen at the start for no additional cost. When I added things they did them expertly again at very reasonable prices. I liked their work so much I had them do a backyard remodel with electrical work for a second project.

From the owner: We have affordable prices and a professional experienced people to fix your pool…read more Pool repairs / Tile / Coping / Resurfacing / Pool Deck / Equipment and Pool Installation. call us and we can go do a free estimate for you. We do affordable prices and we do senior and veteran discounts. Contact us for more information and give you a free quote instantly.