My husband adopted a cat from this organization months ago, we asked questions about the possibility of it spraying/having any problems that we should be prepared for. The foster told us the cat was good to go. Fast forward to now and this cat has sprayed urine all over my bed, into the corners of our room even though we took every precaution possible by cleaning his litter 3 times a day and changing it every other day. He wouldn't stop. It's obvious this cat is not adapting to life in our home very well. When I called the rescue to let them know we need to return him Phyllis the woman I spoke to acted as if I was disturbing her and asking her to find a foster home for him to go back to was going to be impossible. As I was on the phone with her, my spouse asked what was being said so I tried to explain to him, she started screaming at me that "it's just a hastle that I'm bringing this cat back without copies of the contract because I (she) can't find any contract.". I told her to not be disrespectful and rude to me while she is talking to me on my phone which is when she hung up on me. The next day, today 9JUN2014, she calls me pleasant as can be and tries to ask me questions about the cat. I told her, "all matters concerning the cat need to be directed to my husband.", she then asked if he didn't want to get rid of it I told her. "Yes he is going to give it back. Are you ready for his number?". I gave her his number and she continued to tell me that having to figure out a way for the foster home to pick up the cat is going to be just so difficult because now she has to talk to my husband and the foster works long hours. I told her, "we all work long hours, but seeing as this is your job I believe you can do it. You will have to call my husband for further questions. You will have to call my husband for further questions.". She then yelled, "Fine then! Goodbye bitch!". I am not amused with her lack of discipline, business conduct, and respect. I believe that I do deserve a formal apology in writing and I don't think that is too much to ask for after the emotional pain I have endured because of the way Phyllis treated me. I hope nobody has to be treated foul by her ever again, and I could never see myself referring someone to adopt from this organization ever again. read more