Ive unfortunately had to change my rating of a Cats Place after being a loyal customer for 7+…read moreyears. I've seen a shift in the way the place is staffed - the new staff seemed to care less and less. I've ignored signs (being that I myself work at an animal hospital - the burnout is real) but the fact that clients pay you to take care of their fur babies is a service you commit to provide. My boarding experience earlier this year- I noted that medication for my sick asthmatic cat was not given by the staff due to the fact that he "looked stressed". It would have been okay since they take your phone number in case of an emergency and promise to call if anything comes up. Instead I took him home, coughing and wheezing after 4-5 days away to look at the inhaler count to see it hadn't moved. I wasn't notified at pickup and had to call them to find out why. The funny thing is all the times we have used them to board, he could come back sick and we always used to think it was a change of environment. When I complained Jessica (management) was really great and compassionate and apologized essentially for the mishap and informed me that they will have protocols in place to tell owners when things like this happen. That's great, right? Except that it shouldn't take a mistake to have that plan in place. That should be the FIRST thing you do. I ended up having him admitted in another facility for 3+ days in Emergency until he was back to normal. All in all, it's a clean facility with only cats which is a major plus. However, I don't think we will be returning anymore. For those of you who board your pets, make sure that meds are being done when they are supposed to be done whether it be marking the bottle or noting the counts.

The rudest most despicable people I could ever imagine. After years as a customer and thousands of…read moredollars spent on our cats care they left us high and dry with no treatment plan and no medications for our extremely anemic cat in her most critical moments. To add insult to injury, they threatened to call the police on my fiancé after she called 4 times begging for the vet to call us back or put in a prescription before closing time. I would not recommend my worst enemies bring their cats here. All they care about is taking your money, of which they managed to extract thousands from us, but when it comes to the actual care of your animals they could not care less. After being told we were no longer "a fit" at this vet, we made the decision to bring our cat to the local emergency vet for a second opinion. Lo and behold, she was diagnosed with feline leukemia, which she was also likely suffering from the last THREE TIMES we brought her to A Cat's Place since last April for the same symptoms, where the vet insisted on several occasions that our cats diarrhea and low grade fever were due to stress. Unbelievable. Who licensed these people to practice medicine on animals?

Saved my cats life from pyrometra in an emergency surgery, have been taking both of my pets here…read moreever since! My dog gets excited anytime we come here. Good environment and they are honest, affordable, and upfront about pricing on all things. All the staff are very kind and easy to talk to, you can tell they all love what they are doing and your pets are in good hands. Definitely recommend!!!

Highway Animal Hospital operates with an appalling deficit of clinical competence, ethical…read moreaccountability, and basic professional respect. I scheduled an appointment five weeks in advance to address a concerning growth on my dog, Ranger--an urgent medical worry that forced me to travel from Milford to Fairfield due to regional veterinary bottlenecks. What followed was a masterclass in administrative negligence and institutional disregard. I arrived promptly at 10:45 AM for an 11:00 AM appointment. After forty-five minutes of complete silence in a cramped, dismally uncomfortable waiting room, an assistant finally emerged at 11:35 AM. Rather than focusing on the medical issue at hand, her immediate instinct was to aggressively pitch an unnecessary rabies booster. Pushing a medical procedure on a first-time patient without consulting his history--especially when Ranger is not due for that vaccination until 2027--was transparently predatory and clinically irresponsible. Under the pretext that Ranger was being brought back for an impending examination, your staff took custody of him. That representation was fraudulent. For well over an hour, an already anxious dog was abandoned in a kennel while your front desk casually accepted food deliveries, entirely indifferent to a room full of waiting patrons. Not a single staff member offered an update, an explanation, or a routine courtesy. When I finally demanded a status report at 12:45 PM, I was informed that a veterinarian had not even laid eyes on my dog. Confining a distressed animal in a back room for over an hour without medical attention is grossly unacceptable. When I instructed the front desk to return Ranger immediately so we could leave, staff had the audacity to attempt to stall with dismissive promises of "five more minutes." Ranger was brought out hyperventilating and visibly traumatized by an ordeal entirely manufactured by your incompetence. The follow-up phone call thirty minutes later, vaguely citing an "accident," only deepened the insult. If an emergency compromised your schedule, professional standards dictate informing clients immediately so they can make informed choices about their time and their pets' welfare. You do not hold an animal in a cage under false pretenses while keeping the owner in the dark. Dr. Erin Fleming and Dr. Ashley Miller: your leadership is directly responsible for this dysfunctional operation. Because you treated my time as worthless, I am issuing a formal invoice to both of you for the three hours stolen from me, payable upon receipt. In the likely event that you default, that debt will be transferred to a collections agency and pursued through small claims court in Milford. You run an operation defined by blatant contempt for the clients who fund your salaries and a shameful lack of consideration for the animals entrusted to your care.

Not gonna lie I was kind of scared to board my dogs here because of some of the reviews but I'm…read moreglad I did! It seems many local doggie daycares do group play and sleep. Unfortunately my dogs can't do that. One is scared of other dogs and one can be aggressive. So I liked that Cassio did individual boarding but also let dogs in a family board together. We did the test run overnight with them and all seemed well. So we used them when we had to go out of town for two weeks. I got my babies back in perfect condition! I even added on the grooming service and they looked good! I would definitely use them again when traveling away from home without my dogs. One star off because I wish they would send pics of the dogs throughout the stay. My previous daycare in Florida did and it helps a lot with the anxiety. I did call and ask but got like 2 pics and one vid over the course of the two weeks. 5 stars if they provide pics daily/every other day.

I was very skeptical because of the reviews. However, I was visiting the area for the weekend and…read moremy dog was freaking out when left alone in the hotel, so I didn't have much of a choice. Firstly, I called probably 20 other places in the area and Cassio was the only place that answered their phone on a Saturday morning, which I greatly appreciated. They didn't need to do a meet and greet, which every other place that I spoke to seemed to require in advance. Upon arrival, I shared that my dog is scared of other dogs and can be aggressive when there's toys or food around because he's possessive. They let me know that they don't do group play or keep multiple dogs in a space together which I was happy to hear. They said that during the operating hours, minus a break from 12-3, someone would always be with my dog. We only boarded him at Cassio for about five hours on a Saturday and Sunday, so I'm not sure what the overnight protocol is. There seemed to be a fair amount of staff members each day and the services were fairly priced. It cost about 41$ each day. The only thing I was hesitant about was that they required his collar to be removed, which has an Apple air tag on it, so that made me nervous because I was worried he'd somehow escape the facility. They remove all collars and leashes so the dogs don't get caught on the cages and get hurt, so it makes sense. The facilities seem very large, there were multiple outside areas that had large fences around them, and an open air cage area that had an overhead covering. We weren't offered a tour of the facility, but we also didn't ask. This was our first time doing a doggy day care situation, so we weren't sure of the protocol but I wish I would've asked to see where my dog would be spending a few hours. Overall, if I had to do it again, I would use Cassio for doggy daycare.

I couldn't recommend this place enough. The staff and owner are so nice and accommodating and they…read morelove my dog Lucas. Prices are really reasonable for the time and effort they put in. They work so well with my dog who is aggressive with other dogs. I am never nervous to leave him as I know he is getting well taken care of.

Had to book 8 weeks ahead, and then was berated for canceling my recent appointment though i had…read moregiven 4 days notice via email. My rescue bernedoodle was groomed once last year, and they did a nice job , but the owner and has been unpleasant unpleasant in our correspondence. claims I have canceled four times. Yes, in the course of two years, I did have to change three appointments, but they are so overworked, they don't email back in a timely fashion. Prompt communication has been impossible; they seem to be unhappy and overworked at this dog grooming salon.

After 15 years of being a customer, we need to look elsewhere. Too hard to get an appointment,…read more many procedures cannot be accomplished in the office, the screening process to get an appointment requires the customer to meet an extensive list of criteria that favors only the business establishment.

Very busy hard to get in. New to community. Disappointed it would take more than 5 days to examine…read moremy cat in need of care

My two Labs and I are absolutely thrilled with the doggie daycare at the Haute Dog Hotel. The…read morefacility is beautiful and the staff very warm and welcoming. The dogs have a hard time containing their excitement when we pull into the driveway. After a full day of play, they come home, eat their dinner, and pass out until it's bedtime. I love knowing that they are having fun and are well taken care of. I recommend The Haute Dog Hotel to pooch lovers everywhere!!

We love Dawg House. We started with private training for our dog Sully and my son's dog Brandy…read more Jess is a great and very knowledgeable and professional dog trainer! We also have Sully going a couple days a week to their doggy daycare program. He loves his days there and comes home totally exhausted from all the fun things he and other dogs who are there do while they are there. The end of January my husbands mother passed away and we had to go to Boston for about 10 days. We boarded Sully with Dawg House and opted for their open boarding and he had a good time with the other dogs that were boarding there when he was there. Jess and Stan and their staff are great with the dogs. We are so glad we found Dawg House when we moved to this area and Sully is very happy about it too.

I had gone once to the self serve dog wash and thought it was great! Especially with the gold tub…read more However, came back a year later and it was in such gross condition! Dog hair everywhere! The gold tub was dilapidated. Seems counterintuitive that you'd have a self service place and leave it in that condition. Staff was friendly.

10/10. It was my…read morefirst time taking my dog there. They were so kind and we were able to keep my dog hair long where other places usually just shave him. I liked that my dog was able to socialize with the other dogs and was not put in a cage while waiting for me. If you're looking for a new Groomer, definitely go here!!!!

Our dog has been going to Leny for years and he is always excited to see her. We love her new…read moreWilton location! Our pup is usually with her for a few hrs and comes back sparkling clean and happy. Highly recommend her to anyone with a friendly dog.