we were present when schulhof told a family that their dog died during the dental cleaning. The…read morechildren whaled in horror, and screamed that their dog was perfectly healthy. That was our last visit.

They are all about the MONEY! I have been going to Schulhof…read morefor 25 years and my recent visit will be my last. Our 2 year old dog was peeing, incontinent for a day but in no obvious pain whatsoever. When we brought her in they proceeded to do x-rays, ultra sound, general check-up, an inhouse urine screening as well as sending urine samples out to be tested. Everything came back negative except for a a slight crystal build up that they said could be treated with us buying their over-priced dog food. They even wanted me to buy pain medication for our dog who showed absolutely no signs of being in pain. 5 days later she was still peeing and they said its probably a urinary trac infection and gave us an antibiotic that cleared it up in less than a day. I called them with my overall concerns and had a testy conversation with Christian. I explained that I thought the excessive testing and a charge of $750 was egregious especially when you sent me home with no diagnosis until a week later with a simple antibiotic cure. I have absolutely NO confidence in in their fair medical care. Interestingly, Since then I have spoken with others who have also left Schulhof because of their very expensive, charge for everything costs and incompetence. Read similar reviews.

It's funny that in this businesses description on Yelp and in the sign on their window Curbside…read morePick-Up and Drop-Off is available, yet when I showed up today to drop my dog off the person at the front desk made me come inside. After pointing out the curbside option to her she refused and made me enter to answer 3 questions in person that could have just as easily been done over the phone when I called to alert them I was there. She also had her mask just over her mouth not her nose. This was sheer laziness and irresponsibility. Updated: The manager reached out to me and confirmed curbside is still in effect and improper mask use will not be tolerated. She also upgraded my dogs room which was appreciated. Thank you for addressing my customer service concerns promptly. I have changed the review from 2 stars to 4 stars to reflect this and since my dog always seems to enjoy himself there!

** Please Read Before Bringing Your Dogs to Pooch Hotel**…read more The new manager, Sue Reda, is absolutely HORRIBLE. She takes **no accountability** for anything. She missed fed my dog -- and I can't help but worry, what if it had been medication instead? This isn't just frustrating, it's dangerous. Other clients have noticed issues too. One of my friends' dogs was completely forgotten -- how are we supposed to trust they're even being let out for potties or cared for? To make things worse, I personally saw a pit bull mix placed in the small dog group. I have nothing against the breed, but that is absolutely not a small dog! -- it's unsafe and reckless. I'm sharing this because I care about the safety of all our pets. Please, **reconsider before trusting Pooch Hotel with your dog** under its current management. To Sue Reda: This isn't the job for you. Please reconsider this position -- it is NOT meant for you. The care of people's beloved pets is a serious responsibility, and this role demands far more attention, compassion, and professionalism than what's currently being shown.

Greg was amazing!! Took great care of our 2 dogs and cat for a month everyday during the week while…read moremy wife was away. Bonded with all of them right away and will be our go to person whenever we need someone!

We brought our pug over to meet Greg and his folks and she responded immediately with some serious…read moretail wagging. We knew right away it was going to be great - it was the 1st time she had boarded outside our house. But it wasn't at all like boarding; she was right at home and when we dropped her off for our actual trip she settled in without a hint of discomfort. Her stay with Greg was a total success. Greg was great and his set up was welcoming to our little furry girl.

I absolutely love this place and the people that work here. We recently adopted two kitties from a…read morefoster program, and so we needed to take them to their first vet appointment. We found out about A Cat's Place via my boyfriend's friend, who works there at the front desk (Amanda is so sweet and amazing!). We were immediately greeted upon arrival, and we only had to wait about 5 minutes before we were seen by the vet, Kara. We were actually late a few minutes so the 5 minute wait was realistically us filling out the new patient paperwork! Kara and her assistant (I'm so sorry I forgot your name) were both awesome, patient, and kind. I could tell immediately from how they handled our kitties that they were skilled and had years of experience with cats. Although our cats were finicky and trying to get away, Kara always spoke calmly and professionally. She made a few geeky jokes which I appreciate. :) After this 20-30 minute appointment/check-up, Kara brought some recommendations to our attention and I really trust her judgment. She seems to know her stuff, and she's been doing this for over 15 years. She also clipped their nails in no time at all (thank goodness), and the check-up and medication fees were reasonable. Thanks again, A Cat's Place! I can tell you all really love cats and care for their well-being. We will definitely return! :)

Ive unfortunately had to change my rating of a Cats Place after being a loyal customer for 7+…read moreyears. I've seen a shift in the way the place is staffed - the new staff seemed to care less and less. I've ignored signs (being that I myself work at an animal hospital - the burnout is real) but the fact that clients pay you to take care of their fur babies is a service you commit to provide. My boarding experience earlier this year- I noted that medication for my sick asthmatic cat was not given by the staff due to the fact that he "looked stressed". It would have been okay since they take your phone number in case of an emergency and promise to call if anything comes up. Instead I took him home, coughing and wheezing after 4-5 days away to look at the inhaler count to see it hadn't moved. I wasn't notified at pickup and had to call them to find out why. The funny thing is all the times we have used them to board, he could come back sick and we always used to think it was a change of environment. When I complained Jessica (management) was really great and compassionate and apologized essentially for the mishap and informed me that they will have protocols in place to tell owners when things like this happen. That's great, right? Except that it shouldn't take a mistake to have that plan in place. That should be the FIRST thing you do. I ended up having him admitted in another facility for 3+ days in Emergency until he was back to normal. All in all, it's a clean facility with only cats which is a major plus. However, I don't think we will be returning anymore. For those of you who board your pets, make sure that meds are being done when they are supposed to be done whether it be marking the bottle or noting the counts.

They take such great care of both cats and dogs. The best place in the area. Hands down.read more

My dog LOVES going here for both grooming and boarding. She's a golden doodle and I had zero clue…read moreon how to care for her coat. Needless to say her first grooming she was shaved as she had a million mats under her "curls". Kerry called me first to explain that she "could" get the mats out but it would be stressful and might be painful, so a shave waKerry taught me exactly what to do and what tools to use. It took me a while but she no longer has to be shaved down because of my inability to keep her coat groomed between visits. She is super shy but literally runs to Kerry to get her hugs. When I pick her up she is happy and fluffy.

Denise and Paul were amazing to our dog. They were very responsive to messages/emails and we…read morereceived updates regarding our dog throughout the day! We are so happy that we found this family to help care for our dog when we are away.

This review is long overdue. We had Denise & Paul (and their son) care for our 4-yr-old dog while…read morewe were out of town for 4 days and 3 nights. Besides this being a really warm, caring family and the home being set up for dogs (a backyard for them to roam and cushions and beds around the home for the dogs to choose from), daily, Denise texted us status updates. Our dog was being spoiled with massages and a lot of attention. We felt very comfortable and assured with the time and care they were providing. Besides the family dog, there were other dogs there, which suited my dog just fine. Also, at the end, we were presented with a little memento of a framed picture of our dog from his time there with a message from the family. It was an outstanding experience.

We boarded our dachshund with Morgan for 3 nights while we went to an out of state funeral. We…read morewere delighted with the care that Morgan gave to Stella. Morgan let her have the nice big luxury pen up front in the room. Stella could watch what the other dogs were doing. Then Morgan let Stella roam around the entire space too by herself... . This was soooo enjoyable for Stella. Morgan fed, walked and became a friend to our dog. Morgan relieved Stella's mind that we left her. You can leave your pet with Morgan and have peace of mind!!. Thanks Morgan, so glad we met you and that Stella has a new friend...You !!

We've been bringing our little guy to Morgan for 1.5 years and we (and he) couldn't possibly be…read morehappier. She loves all dogs like they are her own. She goes above and beyond without complaint or asking for more. She's flexible and makes herself available to everyone. There are toys galore, snacks, bones and just enough room for them to run around and play. Morgan will take them on walks to stretch their little legs and get a change of scenery. All without extra fees. You will not be disappointed with the Furry Inn!!!

We have our dog in daycare there and The staff is simply…read moreamazing, especially Alexis! We wish that she was outside a little more during the day, as opposed to being inside all day. Nevertheless, she receives a lot of love and attention. She's around other dogs and is socializing properly.

We have been taking our dog here for a couple of years. The know him and love him. He is always…read moreexcited to be there and loves to play. He is well cared for and happy, and we check in on him via the video cameras at least once a day while he is there. While there have been a few issues along the way, the staff works with us to manage them, and always keeps us informed.

All I can say is that this is still a first-rate organization! Dr. Sam was caring and just as…read moreconcerned for our pet's well-being as our first visit. His staff was equally pleasant and we found that the office had been freshly repainted and slightly remodeled. [More shelves!] It's nice to know a doctor's office is clean. We brought our cat Otto back because it seemed he had another UTI. Dr. Sam made room for him first thing in the morning. We also brought Otto's brother, Ilkka, just for his standard vaccinations. They were both attended to with the utmost care, plus when you leave the bill doesn't give you heart palpitations. Again, a wonderful place for your pets.

For almost 25 years, since I moved back to Westport, since Dr. Rocco Frank was in charge, I have…read morebeen going to this pet hospital, I have been through emergency visits, boarding, regular yearly checkups and on January 2, 2026, I and my husband made the agonizing decision to have our 19 year old cat put to sleep. As sad as it is, I am left with the memory of the kind and caring way I and my kitty were treated through the years and especially on this last day. Dr. Sam, Dr. Rebecca, and their staff made the hardest decision easier to take, and now for me to live with. Very compassionate people. For them, this is a calling. At 77, I think I may not rescue another kitty but If one should find me, as has often happenned in my life, I will continue to use Westport Animal Hospital to care for my rescue. One other thing, in all the times I have boarded my cat she has always come home completely healthy, with no coughs or other issues. I love the fact that this facility is in an old house with a porch and an upstairs which I believe someone lives in because the boarded animals are not alone after hours. I grew up in Westport and this place is so homey.

We just picked up our dog Odin from Passage East Kennels after a week vacation, and we could not be…read morehappier. Odin was happy, clean, and in great spirits when we picked him up; showing that the staff showed great care in taking care of him over the past few days. We paid for an extra hour of playtime each day, which was an incredible offering - we even got a small report card from each session of play with what Odin did. We felt safe and comfortable leaving Odin at Passage East Kennels and look forward to another vacation in the future, knowing Odin will be taken care of.

Horrible, they left bruises on my dog after leaving my familys precious golden doodle, rocket we…read morecalled him before the incident happened... and he could never walk again. I would never leave my dog here again, and the situation is currently being pursued.