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    The Houndmaster

    5.0 (5 reviews)
    Closed 9:00 am - 10:00 pm

    Services - The Houndmaster

    Dog walking

    Pet sitting

    Private dog training

    The Houndmaster Photos

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    7 years ago

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    8 years ago

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    Pooch Hotel Norwalk - I want some love

    Pooch Hotel Norwalk

    (47 reviews)

    It's funny that in this businesses description on Yelp and in the sign on their window Curbside…read morePick-Up and Drop-Off is available, yet when I showed up today to drop my dog off the person at the front desk made me come inside. After pointing out the curbside option to her she refused and made me enter to answer 3 questions in person that could have just as easily been done over the phone when I called to alert them I was there. She also had her mask just over her mouth not her nose. This was sheer laziness and irresponsibility. Updated: The manager reached out to me and confirmed curbside is still in effect and improper mask use will not be tolerated. She also upgraded my dogs room which was appreciated. Thank you for addressing my customer service concerns promptly. I have changed the review from 2 stars to 4 stars to reflect this and since my dog always seems to enjoy himself there!

    *Please read and reconsider using* We thought this would be a good option for occasional…read moreovernights, and the location next to the train station was convenient. However, we had a lot of problems from the beginning. We have an older chocolate lab that gets along with every dog she met. The first time we picked her up from a overnight she had scabs on her ears, and we were told that other dogs were humping her in the general play area, I guess biting her ears at the same time. (We have never seen this happen to her before). I asked why those dogs were not separated and they said they didn't notice soon enough. The second time it happened again, and preemptively separated her from the rest of the pack by keeping her in the kennel all day. I didn't think that was fair vs. removing the aggressors. I asked if she had at least been given a walk or some kind of play time to offset being kennel all day, and they said no that would have been extra. I was upset because no one notified of this and we would've gladly had paid if needed. Most recently we had her boarded overnight and called in advance to let them know we would be coming for an after hours pick up, which they said was fine. Apparently that message never got to the person who was on the overnight shift. When we got there, no one answered. We knocked, called, and rang the doorbell for a half an hour, and no one was in the building. About an hour later, we got a call from the person who was on the shift who apologized and said they had stepped out for dinner. This is very upsetting considering the advertised 24 hour person care, and if no one was in the building for over an hour, who was there to watch if something happened like a fire or a fight or a health concern? On top of it, that person is the director of the facility and should have known better not to leave the premise. Have your dinner in a break room, but don't leave the building for over an hour unattended. We went back the next morning to get her and the staff did not even know she was still there! It blows my mind they have no record of the dogs in their care? At the end of the day the facility is not run professionally, the care is questionable, the management is irresponsible, and there's false advertising about availability and on-site protection. If you love your dog, please reconsider boarding here until things change.

    The Houndmaster - pet_training - Updated May 2026

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