We have family members here and visited recently and we were dismayed to see many headstones not…read moreonly sinking, but some were toppled over. It doesn't look like routine maintenance is a priority here. I will be following up with a phone call to the office. We noticed this in section 14.

I don't usually turn to social media with complaints, but this is completely unacceptable. I went…read moreto the cemetery to clean my sister's headstone and decorate her grave for her birthday this week. Google listed the opening time as 8 AM, so I arrived around 8:30, only to find different hours posted. Fine--I waited until 9:30, but the gates were still closed. Since my sister's passing, I have never missed the tradition of cleaning and decorating her grave before her birthday. Anyone who knew her knows how much her birthday meant to her, and I wanted to honor that. For the cemetery to take that moment away from me today hurt me deeply.

I cannot express enough gratitude for the care and compassion we received from Russo's Funeral Home…read moreespecially Joe Russo. He welcomed my sibling and cousin as if they were his own family. We were never rushed, never pressured, and every single detail we asked for no matter how unique or emotional was handled with patience, respect, and understanding. Joe didn't just guide us through arrangements... he truly mourned alongside us as we said goodbye to our beloved mother. His kindness, attentiveness, and warm Italian hospitality brought comfort to our entire family during the most painful time of our lives. He understood how difficult it would be for me to let go, and thoughtfully found ways for me to participate at the end of the service so I could endure the heartbreak of saying goodbye with love and strength. That level of compassion is something I will never forget. I will forever be thankful.

In a time of need , Russo's is there unconditionally. I'm impressed with the care in which they…read moretreat the guests.

When I came to Chicago years ago, Mt. Carmel was the cemetery I most wanted to visit (if…read moreinterested, check out my review). Following that visit, I crossed the street and entered Queen of Heaven, a more modern (consecrated in 1947) resting place consisting of 470 acres. As I've noted in other reviews, I've always been fascinated by organized crime history, and Chicago's organized crime is an integral and prominent (if often unwanted) part of that city's history. I always try to conduct myself respectfully and discreetly in cemeteries, knowing these are holy places where people come to mourn. The overwhelming majority of the "permanent residents" of Queen of Heaven were honest, hard-working people who tried their best to make their way in the world. The cemetery boasts the largest Catholic mausoleum in the world, and it's indeed an impressive structure, a work of architectural splendor. Inside, I found the vaults of Tony Accardo, perhaps the most successful and powerful Mafia boss in history; Paul Ricca; Sam Battaglia; and Fiore Buccieri. I had a camera with me but I didn't take any pictures. Why? Because there were security cameras everywhere and I didn't want anyone to misinterpret my purpose, and think I was being "disrespectful." The Chicago mob was unique in being surprisingly egalitarian, a meritocracy (a large number of its reps in top positions were Jews, Irishmen, Greeks, Bohemians, a Welshman, etc.; their abilities counted more than their ethnicity), but they were also known for a countless number of savage "hits." I didn't actually think anyone was going to take a blowtorch to me for snapping a photo of Joe Batters' private vault. Still, I wasn't about to press my luck. Outside, it was more relaxed. I found the grave of "Mad Sam" DeStefano, a figure of particular fascination for me. Physically a cross between Fred Flintstone and John Belushi, reading about some of his "antics" had caused me to laugh out loud. He forced a court hearing for a $10 traffic ticket, had himself carried into court on a stretcher, shouting through a bullhorn, "Birmingham, Alabama, here I come...We are living in a Gestapo country...Hello to all the stool pigeons in the witness quarters..." It wasn't all laughs. FBI Agent Bill Roemer called him "the worst torture-murderer in Chicago's history." When Sam's wife Anita angered him, he kidnapped a black man walking on the street at gunpoint, and forced the man to rape his wife as punishment for his wife, who now lies buried beside him. Does she rest in peace, or does she dread the thought of the coming "Day of Judgment" when the dead rise from their graves and she has to see Mad Sam's ugly face once again? Hopefully, if there is a God, He'll spare her that. Mad Sam was shotgunned to death in 1973 while sweeping out his garage. The man believed to be wielding that shotgun is buried across the street, literally a stone's throw away. Tony Spilotro, the hitman portrayed by Joe Pesci in "Casino." The man who once squeezed a man's head in a vise until the man's eyes popped out of his head in order to extract information. On "Judgement Day," will Mad Sam see him, ignore Anita, and shout out, "You, you're the dirty ______ who shot me!" In another direction is the impressive monument to James Torello. If you read "The Exorcist," Blatty quoted a surreptitiously recorded conversation where Torello described torturing a 300-pound loan shark to death: "Jackson was hung up on the meat hook. He was so heavy he bent it. He was on that thing 3 days before he croaked...We tossed water on him to give the (cattle) prod a better charge, and he's screamin'..." I'm a non-Catholic, and Yelp is not the place to argue theological issues such as faith, grace, redemption, etc. But I couldn't help thinking about such issues as I walked around this beautiful, peaceful cemetery. Did the Catholic hierarchy really think Mad Sam "made his peace" with God in the seconds before that fatal shotgun blast? He's lying in sacred, consecrated ground. Supposedly, Spilotro asked to say a prayer (and was denied) before he was beaten to death, but does that transform a serial-killing monster into someone worthy of Heaven? As another, non-Catholic example-- "Tex" Watson, Manson's chief killer, has his own prison ministry and claims to be "saved." Is he sincere? What if he is? Someone who can stick a knife 30-something times into an 8-month pregnant woman permanently severs whatever tenuous links he may still have to humanity, as far as I'm concerned, and obviates any possibility of redemption or forgiveness. To me, that's a spiritual brokenness that can never be fixed, whether it's Tex, or Charlie, or Mad Sam, or Tony the Ant. I don't mean to sound overly harsh in discussing this cemetery...other cemeteries, religious and non-sectarian alike, have evil people buried in them...but these were the thoughts occupying me as I wandered about these peaceful acres. Maybe that's the reason I still identify as an agnostic.

My mom has been buried in this cemetery since 2023. Every time we place a decoration, such as…read moreflowers, they end up disappearing. According to the rules, ground staked solar lights are permitted but when we added them to surround my mother's grave along with some artificial flowers, they were DESTROYED (a few graves nearby also had them like this and their's were untouched). They were piled up and broken and some of the stake vases with the artificial flowers were also destroyed, it seemed like they had been kicked and tossed around. Some of the flowers were missing too. I really wish I took a picture of the mess because it was TRULY DISRESPECTFUL. What made me and my family so angry was that it seems to only happen to us in our section. Everybody else around us have their decorations perfectly placed and not touched. We called to complain and they did absolutely nothing, only said some of the things were removed because they didn't meet the requirements when none of the decorations went past the size limit or were glass!

I want to thank An Angels Destiny for keeping their word and getting my love ones head stone done …read more Everyone told me it was impossible but they made it possible for his birthday. And I'm in California so I put a lot of trust in them and that made it happy . I totally recommend them . Thanks again .

Update to previous review ....Second time working with Angel's Destiny. First time was spectacular…read morefrom the service to the finished product. Unfortunately the 2nd time around we were faced with the obstacles of the pandemic which delayed the process and caused some hiccups with communication. Overall, the second headstone purchased was just as phenomenal. We couldn't be happier with the finalized products of both our parents headstones! You're in good hands with Haciel and staff!!

My family and I would like to thank the Hursen Funeral home but special shout out to Becky and…read moreAngelica. Extremely grateful for the tremendous guidance of their #1 employee Chela Q. she saw forward that everything came out smoothly during our heartbreaking moments. We unexpectedly lost my mother in law and since starting the process with them, they completely made the experience so much more bearable. The communication and understanding Chela provided was amazing. They provided us with all the information needed and helped us through all of our questions. That helped alleviate the pain making the process much smoother. We couldn't have chosen a better funeral home. Unfortunately sad to know that they know how to treat not appreciate their employees due to the arrogance of the owner Anthony. It looks like the place runs beautifully without his presence. If it would have not been for all of Chela help along with Becky I guarantee we would have gone with our option 2. This unprofessional owner doesn't have his employee there anymore when i tied to reach out to her 2 wks after. So I no longer recommend this place if you have to deal with Anthony.

The ladies were very helpful. The owner Anthony is an asshole. Yelled at me. No compassion at all…read more Not only am I a client, I am a grieving widow. Good thing I talked to him on the phone - if we were face to face I would have slapped him good. He is in the wrong business. He should work in an alley somewhere.

I was just here for a wake/funeral. The facilities are kept very nice, clean, and well lit…read more What I liked about this facility is that the funeral home and cemetery are all on the same property, so no need to travel far when burying your loved ones. During the wake, the main sitting room was very peaceful and serene. The decor was nice, neutral, and not over the top. There were rooms available to sit in to eat snacks. The room contained plenty of tables and chairs. They even have a kitchen in the basement that they allowed us to use for lunch after the burial service. There were about 100 people so they even opened up other rooms for others to sit and eat in that weren't meant for lounging. The whole place didn't seem eerie or creepy as other funeral homes that I've been to. The cemetery grounds was well kept and clean. We walked from the funeral home to the place where our loved one was going to get buried and it was a nice and peaceful walk. I guess I can end this review advising that this is a nice place to get buried in? *insert wide eyed emoji here*

I had been planning the burial of my brother's, mother's, and father's ashes next to my sister's…read moregrave for nearly five months. About two weeks before the scheduled date, the cemetery called to tell me I could no longer have the date I reserved because they needed to close the cemetery for a "high-profile" burial. I later learned through the news that it was for a retired Chicago Bears player. What's frustrating is that they claimed it was for privacy, yet media coverage was allowed inside the cemetery. Because of the last-minute change, I lost a deposit at a restaurant we had booked, since they were unable to accommodate us on another date. I then had to scramble to make new arrangements during an already difficult time. A Very disappointing experience. I understand that unexpected situations can happen, but giving such short notice after months of planning--especially for something this important--caused unnecessary stress and financial loss. My grave markers are another disappointing experience still waiting. so a 2nd review is pending

I remember coming here for a funeral over 20 years ago and then again this week. The building…read morehasn't changed much but it is clean and the staff was accommodating. This is a small location without a parking lot so be prepared to find street parking

I recently used their services in the passing of my mother. The quality of this provider has gone…read moredown now that the founders are deceased. There are levels of ineptitude and greed on the part of their successor. This made my most recent experience very disappointing in comparison to how the original couple ran this business. We could barely get anyone to take our calls and seemingly had to do a cat and mouse chase with Rorry the director. Then we were overcharged in fees and surcharges that were not outlined until AFTER my mother's remains were transported to their facility. They were not clear as to when the flowers would be displayed. Lastly, we were delayed at the burial site because no one on staff took the time to tell the cemetery that we were on our way. At one point during the burial, I noticed the driver looking at his watch as if he had somewhere else to be. Who does that? Again, any delay was their fault. I wouldn't take a dead goldfish to Wallace's in the future, let alone a loved one. This business is riding on the reputation of its founders who are now deceased, but they apparently took professionalism and compassion with them. In its place is a director who is still wet behind the ears and his wife whose side hustle is printing the programs and providing the flowers. It's no longer about compassion and care but getting the most money for each related service. This is a disservice to the people who still go to them thinking that the personal touches of the late Vernon and Gladys are still evident in their present-day operations. If my disappointment is not a wake-up call to the owner, then hopefully it encourages would be patrons to reconsider.

Very nice and convenient place. We stopped by here to get some flowers and realized they only have…read morethe artificial flowers - which makes sense because of the crazy weather. We bought a few nice gravesite signs for our grandpa, grandma, aunt, and cousin that are at the cemetery across from the shop. Very nice and patient man to assist us while we were so indecisive!

it's a great family owned business with a great selection of flowers and stone…read more Jeff was very helpful and easy to work with. Our monument turned out beautiful.