My wedding was scheduled for May 5, 2025. On March 27, 2025 I brought my wedding dress to have it altered to fit me because it was a little too large. I also brought in a pair of cuffed jeans and I asked to have the cuff lowered because it was too thick and fit me like capris. I was told by the seamstress that my dress and the jeans would be ready on April19th. I came back on April 19th to pick up my dress and the jeans and was told by the woman seamstress "I didn't have time to do it because I had a lot of prom dresses to do." I was shocked and disappointed because I had trusted her to follow through on her committment. Again, I confirmed with her when I needed my dress and that I had purposely brought my dress in a 7 weeks prior to my needing it so she'd have enough time to do it without rushing and I had called prior to bringing my dress in and was told they needed a minimum of 3-weeks. She then told me to come back in 6 more days, and when I did, my dress still wasn't done but the jeans were; however, when she gave me the jeans she had done them wrong. She cut the entire cuff off and made them into capri jeans that were fraziled at the end and fit me at my mid-calf. She apologized, and then offered me $30 for my jeans, and then refunded me for the cost of the alterations of the jeans. She asked me to come back in 5 days for my wedding dress and I when I did, she had taken the dress in but had an inseam of 1" which looked horrible. Her son told me that they do that so that if I gain weight, I would have enough material to alter the dress to fit me. Well, at that point, I was within 2 weeks of getting married and had no plans on gaining weight. I told her that I didn't like the way it looked and showed her and her son a photo of what the seam was supposed to look like, and she said she would fix it and to come back in 4 days. When I came back I didn't try the dress on, I simply looked at the seams to see if they were like the photo I showed her, which is also what it looked like when I purchased the dress and brought it in to her.
On the day of my wedding in the Dominican Republic, I couldn't find the bustle (finger loop) on the dress, so I asked the wedding coordinator and 2 other staff members at the hotel to see if they could find the finger loop and no one could find it because the seamstress had cut it off, shortened my train, and added another button, added a very small loop for the train to connect to the back of my dress, which left me with 2 buttons on the back of my dress with no finger loop. I immediately called the Catherine's Alterations and spoke to the woman who altered the dress and she asked me for my receipt, I told her that I'm in the Dominican Republic getting married in 1 hour and that she had removed my finger loop on the dress. She denied it and I could hear her son in the background telling her to tell me to send a photo, so I did that very moment. I got married, but I had to hold my dress on my forearm the entire evening because she had removed the finger loop. She had also altered the loop that connects to the dress and made it even smaller. They never responded to my texts even after I sent them the photos...basically they ignored me afterwards. This is truly sad because I genuinely liked them and talked to the seamstress' son about people giving bad reviews when it wasn't called for and we both agreed that it's best to work with customers to see if the issue can be fixed; yet, they ignore me with this issue. Please note, I did not call yelling, screaming, demanding, or angry. I was hurt and was trying not to cry. I am very disappointed that they have chosen to ignore me and not try to fix what the seamstress destroyed. This was my wedding day and she put prom dresses over a wedding dress for 3 weeks. While proms are important, a wedding dress is as well. I offered to bring my dress in to show them that the finger loop was missing upon my return to Las Vegas, but they have chosen to ignore me in hopes that I would let it go. I spent $400 to have her alter my dress to fit me and she changed it so I had to carry the dress on my forearm during my reception. I do have photos and would be more than willing to share them if anyone wants to see them. I have a business of my own, and I would never ignore one of my customers especially when they are presenting a problem to me that I caused and one that was very meaningful to that customer. Lastly, I hesitated for over a week to write this review because I had just got back to Las Vegas after my honeymoon and was hopeful that they would call me, but they never did. Sad, but true. Thank you for reading my review. read more
